Wed.Jan 26, 2022

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Why Your Toll-Free Number Testing Needs an Upgrade

Cyara

Cyara's Latest Testing Solution Ensures a Seamless CX Across All Your TFNs. Toll-free numbers are a critical component of many businesses’ customer service, sales and marketing efforts. Large enterprises may employ hundreds or even thousands of them to connect to customers in different demographic regions, route calls to separate company divisions or track the results of specific marketing campaigns or channels.

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CX Tech Top-ups: New Features for the New Year

IntouchInsight

With the start of the new year, we have rolled out several new features across our products that will help you to collect and analyze data.

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Conversational AI in Banking – Practical Use-Cases for Achieving ROI

Uniphore

WEBINAR. Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

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Stop Sending Me Surveys Unless You Care What I Have to Say!

ShepHyken

I’m getting survey fatigue. But it’s different than it used to be. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The 30-50-20 Rule

Zeisler Consulting

A potential client contacted me a while back and was inquiring about my framework (well, thanks for asking, of course, you can check it out in my new book !). If you’ve read much of my stuff, you may know that, once you ground your CX strategy in your Brand Promise , the three moving operational parts of your Office of the Customer should be Insights , Process Engineering , and building a strong CX Culture.

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The 30-50-20 Rule

Zeisler Consulting

A potential client contacted me a while back and was inquiring about my framework (well, thanks for asking, of course, you can check it out in my new book !). If you’ve read much of my stuff, you may know that, once you ground your CX strategy in your Brand Promise , the three moving operational parts of your Office of the Customer should be Insights , Process Engineering , and building a strong CX Culture.

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070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization. You will learn: How Kearley’s lifelong obsession for learning has.

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Top Three Reasons To Start a Customer Experience Program

Daniel Group

The Daniel Group’s extensive CX data effortlessly reveals the top three reasons to start a Customer Experience program at your B2B company that has nothing with online buzz. Right now, Customer Experience (CX) is one of those topics getting a lot of attention. If you do a Google search on Customer Experience, it returns 4.2 billion hits. Interestingly, this is slightly greater than searching on the word COVID (4.0 billion hits).

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Low Code, No Code: Unlocking Creative Potential

kommunicate

Last Updated on January 27, 2022 “Learn to code” is a mantra so frequently repeated in the tech community that it’s practically become an Internet meme. The implication is that every would-be tech entrepreneur needs to learn to code or they’ll never get off the ground. This ignores the hundreds – and realistically, thousands – [.].

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Reducing Churn at Scale Using the ChurnZero Integration with HubSpot

ChurnZero

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

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5 Steps to Effectively Streamline & Improve Your Customer Service Program

Advantage Communications

Today, having a great product or service is only half the battle when it comes to delighting customers. With more competition than ever before, the customer experience (CX) is the only true way to stand out, and that requires a world-class customer service program.

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iOS 15 Updates: Keep Adapting to Mail Privacy & Proxies

Blueshift

We’ve had some time to marinate and let all of the recent Apple iOS 15 changes sink in. After gathering our wits, we did some testing on this privacy phenomenon that is Mail Privacy Protection. We found some interesting things, so let’s talk about it. The post iOS 15 Updates: Keep Adapting to Mail Privacy & Proxies appeared first on Blueshift.

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7 Customer Service Training Tips Every Manager Needs to Know

Stella Connect

Listen up, managers. Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. As a result of a high-performing customer service team, your brand will establish a reputation for quality service that keeps customers coming back.

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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Low Code, No Code: Unlocking Creative Potential

kommunicate

Last Updated on January 26, 2022 “Learn to code” is a mantra so frequently repeated in the tech community that it’s practically become an Internet meme. The implication is that every would-be tech entrepreneur needs to learn to code or they’ll never get off the ground. This ignores the hundreds – and realistically, thousands – [.].

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Do You Provide Occasional or Continuous Value to Clients?

One Millimeter Mindset

How will you provide value to clients throughout 2022? Will your strategy yield occasional rather than continuous value? Some of you are always-on, hard-charging professionals. Others of you are more laid-back. However you are just as diligent and proficient about best serving client needs. Either way, value creation and delivery leverage whether you truly understand the value your clients need from you.

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Anatomy of a Customer Case Study

ClientSuccess

Current customers are some of the most prominent advocates and marketing opportunities available for SaaS organizations. Your customers are real companies that chose your solutions to bring their goals to life, so of course, they would be at the top of the list for sharing ‘why’ a partnership was formed. Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. .

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10 GigCX Predictions for 2022

My Customer

1It’s official: GigCX® has a seat at the top table. In October, collective McKinsey authors Vinay Gupta, Raelyn Jacobson, Paul Kline, Manu. 26th Jan 2022. By Megan Neale COO and Co-founder.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The 6 Steps You Need To Improve Your Net Promoter Score

Genroe

There’s an old saying: Weighing a pig doesn’t make it fatter. If you want to improve your Net Promoter Score you need more than a great NPS measurement process. You need to do something with the data. Having spent more than 20 years working with a range of companies in Net Promoter Score, customer feedback […]. The post The 6 Steps You Need To Improve Your Net Promoter Score appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Digital First: The Future of Card Payments

CSM Magazine

Contact centres are complex places at the best of times with multiple systems and fluctuating customer demand. . Add remote and hybrid working into the mix and things have become even more uncertain when it comes to providing easy and secure payment methods. Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers.

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Product Talk – QualBoard’s Newest Releases

2020 Research

Product Talk – A Conversation About QualBoard’s Newest Releases. As a ResTech provider, we are constantly innovating to bring you flexible solutions that increase your productivity and help you deliver actionable insights, no matter the objective. Listen to our latest webinar to catch up on some of the recent releases on our ResTech platform, QualBoard.

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Analyst Report: Digital commerce strategies for brands in 2022

Lithium

Catalyzed by the global pandemic, companies and consumers have been ushered into an era that prioritizes digital channels above all else. Kiosks are the new waiters; mobile apps the new foyer; messaging conversations the newest form of checkout. Businesses saw digital generate profit like never before. Instagram, TikTok, and other social media channels doubled down on their commerce offerings and a bright but uncertain future is unfolding for marketing executives to capitalize on.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Considerations for Buying an HVAC Thermostat

CSM Magazine

Selecting a thermostat for your home can be more challenging than ever. With digital, manual, and intelligent options available, picking an HVAC thermostat suitable for your home can take more homework and planning than you can imagine. The tech-advanced thermostat allows your home to have the ideal temperature. They are also energy-saving hence saving money.

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Podcast: Driving value at scale with Digital Customer Success

inSided

In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Heckler , Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers.

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15 Questions to Ask When Renting an Apartment

CSM Magazine

If you’ve been offered a new job or position that is a long way from home, relocating to an unknown area can be quite stressful. Here are some tips that can help. When it comes to long distance moving, a lot of preparations have to be made. You need to do more than just settle your affairs at your old place and plan out your move; you also need to think about finding a new place to live in.

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Low Code, No Code: Unlocking Creative Potential

kommunicate

Last Updated on January 26, 2022 “Learn to code” is a mantra so frequently repeated in the tech community that it’s practically become an Internet meme. The implication is that every would-be tech entrepreneur needs to learn to code or they’ll never get off the ground. This ignores the hundreds – and realistically, thousands – [.].

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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PCI Pal Launches Payments 2022: The Future of Security & CX Annual Conference

CSM Magazine

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience.

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Different Types of Social Media Marketing for Growing Your Brand

ReviewTrackers

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Should awards companies get awards for misleading claims?

Helen Dewdney

During 2021 I undertook an investigation into corporate awards. Are all awards equal? Some are clearly only paid-for marketing tools. And there are awards across all sectors too. As part of this investigation I came across the “Product of the Year Award”. I discovered that Product of the Year charges £18,000 to enter its award! The company running the award claimed that the prize was worth more than £800,000 in marketing benefits.

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