Sat.Jan 27, 2018

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BlackRock CEO Shares A Sense of Purpose. Hallelujah!

Experience Matters

Every once in a while, there’s a signal that things are changing. I hope that this is one of those moments. Larry Fink, Founder, Chairman and Chief Executive Officer of BlackRock, recently sent out his annual letter to CEOs. This year, it was titled, A Sense of Purpose. I urge everyone to read it. Here’s an excerpt: Society is demanding that companies, both public and private, serve a social purpose.

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3 Ways to Reduce Support Tickets through CX

Truthlab

Reading Time: 3 minutes Customers Seek Help in Support Channels When the CX Fails Sometimes a customer calls a support line because they need a bit of handholding. They need to be nudged in the right direction to find the answer they need, or they need a quick resolution to a manageable problem. That’s a great use case for […]. The post 3 Ways to Reduce Support Tickets through CX appeared first on truthlab.

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Why Plain Text Looking Emails Beat Fancy Email Templates

Feedb

When it comes to email marketing the key is to keep your messages simple and focused. While it is a lot easier nowadays to design a great looking email with all kinds of images and buttons using drag and drop editors like the one we have in Feedb, it is proven that your audience prefers that you don’t overdo it. People like to read personable email coming from people not “companies” An email coming from “David from Feedb” has a lot more chances of being opened than

Study 56
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Our Top 10 Customer Experience Posts of 2017

Kerry Bodine

It’s the beginning of a new year, which is always the perfect opportunity to reflect on the past and make grand plans for the future. (And just in case you’re wondering, that’s exactly what we’re doing here at Kerry Bodine & Co.) As part of that effort, I recently took a look back at our most popular posts of 2017—and I wanted to share them with you here.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Why Plain Text Looking Emails Beat Fancy Email Templates

Feedb

When it comes to email marketing the key is to keep your messages simple and focused. While it is a lot easier nowadays to design a great looking email with all kinds of images and buttons using drag and drop editors like the one we have in Feedb, it is proven that your audience prefers that you don’t overdo it. People like to read personable email coming from people not “companies” An email coming from “David from Feedb” has a lot more chances of being opened than

Study 56