Mon.Dec 19, 2022

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How To Build and Maintain A Successful Online Community That Enhances Customer Experiences

Doing CX Right

There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences. The post How To Build and Maintain A Successful Online Community That Enhances Customer Experiences appeared first on Doing CX Right.

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How to Become an Expert Survey Builder with InMoment

InMoment XI

What do expert survey builders know that makes them so successful? Well, they’re always designing with the end in mind. From the very beginning, they’re thinking about outcomes such as: Why does this matter to my customers? How will I act on this feedback? What will my business gain? Strong and insightful surveys help businesses understand what they are getting right and where they need improvement.

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26 Contact Center Analytics Software Terms You Should Know

MiaRec

If you work in a contact center or in customer service, or if you are responsible for the quality of customer interactions in any way, then it's essential to be familiar with the terminology used in contact center analytics software.

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SAP Build Apps and UX – Perspectives and Cool Features

SAP Customer Experience

Overview: This blog is authored by 3 designers in Digital Labs, Innovation Office APJ, Rena Yu Ning Wang, Stella Ang, and Sujit Adichikat. In this blog, we will be sharing our experience working on the tool of SAP Build Apps (previously called AppGyver). Introduction: The SAP Build Apps tool is.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Create Amazon SageMaker models using the PyTorch Model Zoo

AWS Machine Learning

Deploying high-quality, trained machine learning (ML) models to perform either batch or real-time inference is a critical piece of bringing value to customers. However, the ML experimentation process can be tedious—there are a lot of approaches requiring a significant amount of time to implement. That’s why pre-trained ML models like the ones provided in the PyTorch Model Zoo are so helpful.

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Automatically retrain neural networks with Renate

AWS Machine Learning

Today we announce the general availability of Renate , an open-source Python library for automatic model retraining. The library provides continual learning algorithms able to incrementally train a neural network as more data becomes available. By open-sourcing Renate, we would like to create a venue where practitioners working on real-world machine learning systems and researchers interested in advancing the state of the art in automatic machine learning, continual learning, and lifelong learni

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Envision Future Products with Participatory Visioning Research

dscout People Nerds

Give your client or employer future design insights with this innovative and groundbreaking research method.

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The G2 Winter Reports Are Out, And NobelBiz OMNI+ is Named a High Performer

NobelBiz

At NobelBiz, we measure success by the trustworthiness of our business and the social proof that comes from our customers. Our mission is to help contact centers worldwide achieve their maximum productivity potential and provide our clients and the market with all the necessary tools to succeed. This rests heavily on our ability to bring moments of social proof to life for our customers.

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Tech-Infused Restaurants: How Digital Menus and Ordering Systems Improve Dining

Win the Customer

In the ever-evolving world of dining, technology has become a vital ingredient, enhancing the customer experience and revolutionizing the way we enjoy our favorite meals. Gone are the days of conventional paper menus and long wait times for orders. Today, the restaurant industry has harnessed the power of technology to make dining out more convenient, efficient, and enjoyable.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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What the future of electric vehicles looks like after a transformative year

West Monroe

California took the bold step in late August to set new aggressive vehicle emissions standards that effectively ban the sale of new gasoline-powered vehicles beginning in 2035. The regulation only targets cars, pick-up trucks, and SUVs and doesn’t include the sale of used vehicles. It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045.

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UnitedHealth-Walmart partnership heats up U.S. Medicare provider competition

Clarivate

Whenever a health insurer partners with retail giant Walmart, it has the ability to shake up the market. For 2023 Medicare Advantage open enrollment, the United States’ largest retailer will begin a 10-year partnership with the nation’s largest insurer. UnitedHealth Group and Walmart Health will launch a value-based arrangement at 15 U.S. locations in Florida and Georgia, with Optum supplementing the work of Walmart Health providers.

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How To Build A Great Product Experience?

Zonka Feedback

When you are into product business, your product is something that can make or break your business. If you want to attain business goals like user satisfaction , loyalty, better customer retention, and business growth; it is essential to focus on Product Experience and provide amazing experiences to your product users.

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The G2 Winter Reports Are Out, And NobelBiz OMNI+ is Named a High Performer

NobelBiz

NobelBiz OMNI+ has been awarded the High Performer Badge in the Contact Center Category. Alongside achieving High Performer status across this category, NobelBiz has received an additional two badges. The post The G2 Winter Reports Are Out, And NobelBiz OMNI+ is Named a High Performer appeared first on NobelBiz®.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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LinkedIn vs Facebook: Which is Best for B2B Marketing?

Genroe

Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application. The post LinkedIn vs Facebook: Which is Best for B2B Marketing? appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Why Every Product Manager Needs Beta Testing to Achieve their Roadmap Goals

Centercode

By gathering valuable feedback and identifying and fixing issues early on, beta testing can help you improve the user experience and increase the chances of success for your product. Keep reading to learn more about the benefits of beta testing and how to conduct a successful beta test.

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Online Casinos that Offer Excellent Customer Service

CSM Magazine

There are many perks to playing on an online casino, from the welcome bonuses and seemingly endless ongoing promotions to the massive game libraries and generous loyalty clubs. However, there is one thing common to virtually every industry that makes a casino site even better: good customer service. Customer service is one of a business’s most commonly overlooked yet essential parts.

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ESG Awarded Contract from $6 Billon Fortune 500 Software Company

Education Services Group

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success service offerings, focused on end-user education, for a new client in the Data Management space. This hybrid-cloud data service provider selected ESG to help raise their customer’s experience through a disciplined and focused practice of elevating the consumption of technical training offerings.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How CS Teams Can Adopt the “Do More With Less” Mindset

Gainsight

Have you ever been in a situation where there just aren’t enough hours in the day to get everything done? . Or perhaps you’re about to whip up a delicious meal, but realize that you don’t have all the needed ingredients, and are forced to get creative. Well, in more ways than one, Customer Success (CS) teams today are probably facing something similar with everything that seems to be going on in the elusive economic landscape.

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5 Ways Blueshift SDKs Help Boost Engagement of Your App and Mobile Messages

Blueshift

Blueshift provides some very powerful SDKs that developers can use to integrate their apps with the Blueshift platform. When you integrate with our SDKs, you can use Blueshift features like event tracking, push notifications, in-app messages, and deep links. Along with the Android SDK and iOS SDK , we also provide plugins to integrate your React Native , Flutter , and Cordova apps.

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Rebranding: Inflow or Loss of Customer Base

CSM Magazine

Rebranding is an active marketing strategy that changes the concept of the brand. Specialists use a new website design, a different slogan or logo. There may be additional products or services provided. The goal is to give a boost to development, to increase customer loyalty. The definition is published here. Tasks and Stages of Rebranding. The uniqueness of the product and service is strengthened.

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Could Generative AI Be the Answer to Making Content at Scale Possible?

Merkle

The hype around the recent release of ChatGPT AI’s large-scale beta has taken the industry by storm. Of course, all our minds race to how we can leverage the technology in various ways, and with deadlines looming, assisting in creation of content seemed like a natural place to start.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How Customer Service and Digital Marketing Can Work Hand-in-Hand

CSM Magazine

In the contemporary business landscape, digital marketing and customer service teams function in close integration to achieve the company’s goals. Digital marketing is concerned with building an online presence for your client’s business, while customer service is about building their relationship with the company. Close to 85% of customers rely on mobile devices and the internet to find the products and services they want.

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Journey to process analytics - Rollout of journey and process changes?

SAP Customer Experience

The enormous investments in digital transformation and the need for agility to sense and respond to changes quickly highlight the key role that process management plays in successful process transformation. In the previous blog posts of this series, we have addressed a multitude of necessary steps for successful journey-to-process analytics.

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Update Your Knowledge Management Practice With Three Agile Principles

Forrester's Customer Insights

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. Agile principles transform knowledge management within the enterprise from lengthy, delay-laden processes to lean practices that seek to make sharing knowledge easy and adaptable. For the same reasons that agile principles have […].

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Coaching Tips for Account Managers | Key Account Management

Kapta Customer Success

It’s essential to understand what the world looks like through the eyes of your customers if you want to become their trusted advisor. That’s why you need to have radically authentic conversations with your customers where you show up as a peer when you’re talking to executives.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Announcing The Forrester Wave™: Artificial Intelligence For IT Operations (AIOps), Q4 2022

Forrester's Customer Insights

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

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7 tips and tricks to boost data collection

My Customer

The cookies are crumbling. It’s been delayed twice, but Google is ending the use of third-party data in Chrome at the end of 2024 and this. 19th Dec 2022. By Greg_Blazewicz.

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The Future Of Account-Based Selling Technology

Forrester's Customer Insights

(Part two of a two-part series) In part one of this series, Account-Based Selling Technologies: What You Need To Know, Anne Slough defined account-based selling (ABS) technologies and the business value that users can expect from these solutions. When properly selected, deployed, and adopted, these solutions deepen the understanding of key accounts, allowing sellers to […].