Adrian Swinscoe
APRIL 25, 2022
Today’s interview is with Vasili Triant, Chief Operating Officer of UJET, the world’s first and only cloud contact center platform for smartphone era CX. Vasili joins […]. The post Busting some CCaaS and CX technology myths – Interview with Vasili Triant of UJET first appeared on Adrian Swinscoe.
GetFeedback
APRIL 25, 2022
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
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TechSee
APRIL 25, 2022
Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step off the escalator, the exact position of the lips you want to kiss? This essential capability is known as depth perception. When both eyes focus on an object, the difference between the visual images that each eye perceives due to its unique angle – known as retinal disparity – is the phenomenon that allows the human brain to compute depth perception.
DemandJump
APRIL 25, 2022
A whopping 91% of organizations are using content marketing, and there are 213.65 million companies worldwide. This means 194.42 million companies are using content marketing.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Zonka Feedback
APRIL 25, 2022
66% of consumers who switched brands did so because of poor service. 85% of customer churn due to poor service was preventable. 67% of customer churn is preventable if the customer issue is resolved at the first engagement. 11% of churn can be prevented by a company by just reaching out to the customer. 65% of customer service experts say that using CX automation should be a norm.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Kustomer
APRIL 25, 2022
The modern customer is one that is informed. More so than ever before, consumers are invested in making conscious purchase decisions, thoroughly researching the product, and receiving above and beyond customer service. In fact, among surveyed consumers, Kustomer found that 79% believe customer service is extremely important in deciding where to shop.
DemandJump
APRIL 25, 2022
In the world of content marketing, every company is trying to find a way to reach its audience more effectively. By utilizing an SEO pillar strategy and a 10x content pillar page, a company can create targeted content that generates the most amount of organic search traffic by answering its audience's most commonly asked questions.
Kapta Customer Success
APRIL 25, 2022
As a key account manager, evolving to provide better service is an important part of the job. However, to do so, you have to understand where you are currently, and where you need to be. With a maturity model, you can do exactly that.
CSM Magazine
APRIL 25, 2022
Managing a customer service team takes dedication, hard work, and the right skill set. If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. This article looks at some of the best training solutions in more detail. Mental Health Training.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
DemandJump
APRIL 25, 2022
You have probably noticed that Google displays the total number of search results after you complete a search. If you search for “social media marketing,” for example, the message reads, “About 4,590,000,000 results,” followed by the milliseconds it took for Google to find all those results (we get it, Google, you’re a search engine wizard).
Totango
APRIL 25, 2022
Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys.
DemandJump
APRIL 25, 2022
There are an average of 3.5 billion searches made on Google everyday. That may seem like a lot of opportunity for your business to be seen online–and it can be–but you need the right tools to stay ahead of the competition. When it comes to getting the visibility that leads to conversions, your business needs to appear on the first page of search results.
ShepHyken
APRIL 25, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. (Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
DemandJump
APRIL 25, 2022
If you want Google to put you on their first page, then you need them to deem your content authoritative. Using the SEO pillar strategy makes that possible by linking all of your content together. When you have several pieces of content linking to a pillar page, Google registers that as meaning that your pillar page is accurate and useful. We’ll go into detail about that later.
Esteban Kolsky
APRIL 25, 2022
Executive views on business in 2022: PwC Executive views on business in 2022: PwC the most interesting part of this is that talent acquisition and retention is in, supply chain, inflation taming, and agility are in. is this the year employee experience is really going to be in the driver seat and influence CX? actually, no – i won’t change my views, employee experience is about culture – not customer experience. but — very interestingly — one of the key outcomes of
Customer Enthusiast
APRIL 25, 2022
This is the second article in a 4-article series that explores each of the Four Questions leaders must ask to reveal the total job role to employees, connect daily work activities to organizational purpose, and inspire the collective pursuit of a common aspirational goal. The act of contemplating and responding to each of the Four … Continue reading "What values guide my actions and behaviors at work?".
Uplight
APRIL 25, 2022
The availability of customer energy data is higher than ever before, but utilities are struggling to access and utilize it. Even when consolidated, the data might not be easily shareable among internal and external stakeholders, or be in formats that support a range of applications. This results in one-off, closed solutions that lack scalability and Read More.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer
APRIL 25, 2022
Voice of the Customer Watch an emotional first CX Leader Session of 2022.
SAP Customer Experience
APRIL 25, 2022
Background Litmos is an SAP acquired company. Since the acquisition in 2018, all new customers have signed contracts directly with SAP. In late 2021, legacy customers (those who signed contracts with Litmos before 2018) were migrated to SAP Support. This means they no longer receive technical support from Litmos and.
Centercode
APRIL 25, 2022
If you read Part 1, you already know that the Centercode Delta release is a totally new way to plan and run user tests using automation, intuitive dashboards, and rich user feedback. So let’s dive into some of these features a little deeper.
Zonka Feedback
APRIL 25, 2022
66% of consumers who switched brands did so because of poor service. 85% of customer churn due to poor service was preventable. 67% of customer churn is preventable if the customer issue is resolved at the first engagement. 11% of churn can be prevented by a company by just reaching out to the customer. 65% of customer service experts say that using CX automation should be a norm.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
CSM Magazine
APRIL 25, 2022
Your credit score is one of the most important aspects of your financial life, and nowadays, it’s easier than ever to check your score. However, most customers hold several misconceptions about credit that may damage their score or make them unwilling to use credit at all. How to Help Your Customers Understand Credit. There are several aspects of credit that your customers must learn to use their financial products correctly.
GlowTouch
APRIL 25, 2022
We talk a lot about the value of the customer experience, usually from the service provider’s point of view and how delivering quality support benefits businesses. It’s with good reason. For instance, did you know that 80% of consumers are willing to pay more for a better experience? The emergence of digital tools provides the means for living up to customers’ expectations.
CSM Magazine
APRIL 25, 2022
Nowadays it is difficult to imagine a company that does not have a website. But it is not enough just to have it, it must be fast, convenient, and attractive. This is especially important for law firms, as this is a rather complex profile that is not so easy to understand. A well-designed website can help potential clients as well as build their trust in you and your professionalism.
2020 Research
APRIL 25, 2022
Chawntae Applegate to drive global support strategy . We are pleased to announce Chawntae Applegate ’s appointment to Executive Vice President of Global Client Solutions to support our growing global client base. With a career spanning almost 30 years, Applegate’s extensive experience on the supplier side of the marketing research industry makes her a key member of Schlesinger’s executive management team and well placed to provide strategic leadership to its regional client solutions team acros
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
CSM Magazine
APRIL 25, 2022
The Charlotte area is quite large and diverse. Charlotte is known for many things in its history, including its large business hub of successful and popular businesses that are what makes up that hub. You might be looking for a job in those successful businesses, but what are the top employers in the Charlotte area? The top employers in Charlotte include Bank Of America, Wells Fargo, and Duke Energy.
Quadient
APRIL 25, 2022
La culture cash, en quoi ça consiste ? Ludovic Georges. Mon, 04/25/2022 - 11:21. Bonjour, Une entreprise bénéficiaire avec un carnet de commandes rempli peut trébucher à tout moment lorsque sa trésorerie est déficitaire. Factures impayées, dépenses mal hiérarchisées, organisation déficiente : les raisons sont nombreuses pour expliquer un manque de liquidités et un décalage problématique entre décaissements et encaissements.
CSM Magazine
APRIL 25, 2022
These days, many small business owners use digital tools to manage virtually every aspect of their company, including key pieces of customer data. While these digital tools make it much easier and more convenient to manage your business, they can also leave you vulnerable to cyber attacks if you don’t have the proper security measures in place. Today’s consumers know this, and they are more concerned than ever about the safety of their personal data.
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