DCX Links | May 18, 2025
DCX
MAY 18, 2025
Welcome to the DCX weekly roundup of customer experience insights! In a world chasing shiny tools and AI everything, this week's CX roundup is a rallying cry for depth over dazzle. From broken backend systems and tone-deaf error messages to misused data and misaligned priorities, the message is clear: tech won’t fix what your foundation won’t support.
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