QuestionPro Audience

AUGUST 21, 2017

One of the great benefits of having a community is the opportunity to run both quantitative and qualitative research. There are numerous approaches when it comes to qualitative tools with online communities. The wide range of options is what makes online communities a great fit for your research. However, with so many choices what’s the best option to use when approaching business problems?

Trends 170

Trends Chatbots Study Groups 170

Beyond Philosophy

AUGUST 21, 2017

By nature, I’m an organized person. I like things clear and orderly, laid out in black and white. So, some years ago, as a new senior manager, I asked my boss to explain what my responsibilities would be after a company reorganization. I wanted to know, with absolute certainty. But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”.

How To 141

How To Exercises Consulting Healthcare 141

SuiteCX

AUGUST 21, 2017

For the past 10 years retailers have felt the full brunt of aggressively competitive pricing in a format of convenience and instant gratification commonly referred to as Amazon. The shareholder value that has been lost in the wake of this new business model has been significant and up until now many retailers have been accused of being willing to acquiesce in the onslaught and accept allowing their iconic brands to be reduced to merely what used to be.

Retail 100

Retail How To Brands Data 100

Customers That Stick

AUGUST 21, 2017

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Examples 107

Examples How To Customers Customer Service 107

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SuiteCX

AUGUST 21, 2017

For the past 10 years retailers have felt the full brunt of aggressively competitive pricing in a format of convenience and instant gratification commonly referred to as Amazon. The shareholder value that has been lost in the wake of this new business model has been significant and up until now many retailers have been accused of being willing to acquiesce in the onslaught and accept allowing their iconic brands to be reduced to merely what used to be.

Retail 100

Retail How To Brands Data 100

Bob Hayes

AUGUST 21, 2017

Customer Experience Management (CXM) is the process of understanding and managing customers' interactions with and perceptions about the company/brand. In our Big Data world, improving the customer experience is increasingly becoming data-intensive endeavor. Consider CRM systems, surveys, social media sources, telemetry systems, and publicly available data sources; using the combined power of statistics and today’s processing capabilities, these sources of data can help businesses model the proc

Customer Experience 103

Customer Experience Retail Analytics Social Media 103

CustomerGauge

AUGUST 21, 2017

Providing a consistent customer experience (CX) is hard work. Getting everyone in your organization to run the same race is harder. Part of the struggle is simply getting information in front of the right people and stakeholders so they can stay engaged, be empowered, drive action and ensure success. In a lot of ways, good […]. The post Make Your NPS® Program “Team-Oriented” appeared first on CustomerGauge.

NPS 75

NPS Engagement Customer Experience Customers 75

Russel Lolacher

AUGUST 21, 2017

Online Reviews. Google, Yelp, TripAdvisor, Facebook, Local Search Directories like City Search…there are lots of opportunities for your customers to share their first, 3rd or last impression of your business. These can be extremely helpful for a few reasons: Correct misinformation. Demonstrate you’re listening and you care Find out and address issues before they become ISSUES Mend.

How To 63

How To Case Study Study Customers 63

Topdown

AUGUST 21, 2017

Read My Lips: Clear Communication Can Mean Billions in Revenue is a brand-new Forrester report that examines the outsized impact clear communication has on your brand’s overall customer experience — and in turn, on revenue. In other words, use plain and simple language to communicate with customers to increase your bottom line.

Communication 54

Communication Report Brands Customer Experience 54

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

ForeSee

AUGUST 21, 2017

Getting to the top of your industry is no easy task, but staying there is a whole different ballgame. Those at the top do, however, have one thing in common: They understand the value of a winning customer experience (CX) strategy, and they measure it effectively to produce a CX currency that can be utilized by executives and team members at every level of the company.

Feedback 53

Feedback Measurement Industry Strategy 53

Talkdesk

AUGUST 21, 2017

This piece was originally written by Nate Peace, Spothero Support Operations and Systems Lead, for Opentalk magazine. Spothero is also one of our innovative leaders speaking at our Historic Chicago LondonHouse Event on August 24th. The customer-centric mindset is a well-practiced, well-implemented philosophy that has shaped many of the best and longest lasting companies (Zappos, Nordstroms, Sears, etc.).

Customer Centricity 41

Customer Centricity Culture Leadership Training 41

Strativity

AUGUST 21, 2017

How to Create a Culture of Putting Customers First. Insights from a transformation expert. As a leading global authority on customer experience and transformation, Lior Arussy has guided some. of the world’s best-known brands—including Johnson & Johnson, Mercedes-Benz and MasterCard—in building a customer experi- ence focused on loyalty and recurring sales.

Culture 40

Culture How To Customer Experience Design Loyalty 40

Talkdesk

AUGUST 21, 2017

This piece was originally written by Nate Peace, Spothero Support Operations and Systems Lead, for Opentalk magazine. Spothero is also one of our innovative leaders speaking at our Historic Chicago LondonHouse Event on August 24th. The customer-centric mindset is a well-practiced, well-implemented philosophy that has shaped many of the best and longest lasting companies (Zappos, Nordstroms, Sears, etc.).

Customer Centricity 41

Customer Centricity Culture Leadership Training 41

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Tips

Strativity

AUGUST 21, 2017

How to Create a Culture of Putting Customers First. Insights from a transformation expert. As a leading global authority on customer experience and transformation, Lior Arussy has guided some. of the world’s best-known brands—including Johnson & Johnson, Mercedes-Benz and MasterCard—in building a customer experi- ence focused on loyalty and recurring sales.

Culture 40

Culture How To Customer Experience Design Loyalty 40

Talkdesk

AUGUST 21, 2017

This piece was originally written by Nate Peace, Spothero Support Operations and Systems Lead, for Opentalk magazine. Spothero is also one of our innovative leaders speaking at our Historic Chicago LondonHouse Event on August 24th. The customer-centric mindset is a well-practiced, well-implemented philosophy that has shaped many of the best and longest lasting companies (Zappos, Nordstroms, Sears, etc.).

Customer Centricity 40

Customer Centricity Culture Leadership Training 40

ERDM

AUGUST 21, 2017

Dan Pingree is the chief marketing officer of Moosejaw Mountaineering , where he oversees the outdoor retailer’s marketing initiatives, including search engine marketing, search engine optimization, email, photo, video, graphic design, content production and publishing, social media, brick and mortar marketing, catalogs, direct mail, A/B testing, and data analytics.

Innovation 40

Innovation e-support Retail Social Media 40

Avaya

AUGUST 21, 2017

The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. Sports fans are focused and engaged, with instant mobile access to info and entertainment. They crave integrated experiences that reach beyond the walls of the stadium. So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, auto

Sports 50

Sports How To Chatbots Entertainment 50

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Verint

AUGUST 21, 2017

Actions speak louder than words, as we have all heard. Executives who walk the talk send a clear message to employees about what the real priorities are. Many organizations today want to effectively embed the voice of the customer into daily activities—their effectiveness will largely depend on how well the senior executive team embraces the CX effort.

Customer Centricity 60

Customer Centricity Culture Voice of Customer Customers 60

ShepHyken

AUGUST 21, 2017

Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Tips On How To Handle Racist Customers by Kelechi Okeke. (CXService360) What do you do when a customer hurls racist remarks at an employee (you) or other customers?

Customer Service 19

Customer Service Infographics Fashion Social Media 19