Sun.Mar 03, 2019

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What to Learn from the Best Customer Experience Companies in 2019

Lumoa

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work.

Company 337
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The Customer Experience Maturity Model

CloudCherry

You can’t decide where you’re going if you don’t take stock of where you are. An amazing customer experience won’t just happen by accident. To assess your readiness for CX improvement, look to the CX Maturity Model. In thousands of interviews across industries, with companies of every possible size, we started to notice certain CX patterns emerging.

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5 Top Customer Service Articles for the Week of March 4, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why Is Customer Service So Bad? Because It’s Profitable. by Anthony Dukes and Yi Zhu. (Harvard Business Review) It’s a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order.

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inQuba now a LEVEL FOUR BBBEE contributor

inQuba

We at inQuba, a proudly South African international SaaS company, are very serious about redressing inequality, boosting economic growth and creating a better life for all. We are delighted to announce that our Broad Based BEE status has been recently updated by a SANAS-accredited verification agency to that of a LEVEL FOUR contributor. The post inQuba now a LEVEL FOUR BBBEE contributor appeared first on inQuba.

Company 79
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Set the Record Straight on Customer Centricity

Think Customers

Customer centricity has been the talk of the town for years, but do we practice what we preach? Do leaders understand what it takes to drive a meaningful relationship with our most valued customers? Liz Glagowski sat down with Peter Fader, professor of marketing at The Wharton School of Business and co-author of The Customer Centricity Playbook to go back to school on the good, the bad, and the ugly of customer centricity in today’s marketplace.

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TripAdvisor Alerts: How to Track TripAdvisor Reviews

ReviewTrackers

The Importance of TripAdvisor Alerts. Depending on what they say, reviews of your business on travel website TripAdvisor can bring customers in or drive them away. According to research: TripAdvisor ranks ahead of personal recommendations, tourist board websites, and guidebooks as the most trusted source for travel planning. 83 percent of consumers say TripAdvisor reviews make them feel more confident in their travel decisions.

How To 70