Tue.Mar 08, 2022

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8 Innovative Tactics for Increasing Your Customer Lifetime Value

Alida

CLV (Customer Lifetime Value) is an essential metric for any business. It not only has a massive impact on your bottom line, but it also ensures cash flow stability and opportunities for new business.

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9 Best Customer Success Communities in 2022

Totango

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are.

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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

Clarivate Highly Cited Researchers are based at more than 1,300 institutions across the globe. In this interview series, we find out how various institutions support their Highly Cited Researchers. We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research. Today, we speak with National Cheng Kung University (NCKU) in Taiwan.

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In-Market CX Has Been Redefined

ModSquad

Providing customer experience services is like real estate — it’s all about location, location, location. There are vendors that offer offshore support by non native speakers. Then you have the modern service provider that meets clients, and their customers, on a local level. That’s what we do here at ModSquad. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Unlock New Pipeline, Gather Insights and Remove Blind Spots with Gainsight’s Newest Features

Gainsight

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . When we thought about the most important idea we wanted to leave people with after Evolve, the word we kept returning to was growth.

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2022 IWD: Celebrating Influential Women at Merkle

Merkle

At Merkle, we pride ourselves on providing equal opportunities to the people we work with, allowing anyone the chance to grow within the company. So naturally, for International Women’s Day, we didn’t need to look far to find inspiring women worth recognizing. We interviewed four women leaders at Merkle that inspire our organization every day to understand some of the things that they love and advice they would give to others.

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Product positioning: 5 straightforward tips for improving your strategy

delighted

This is a guest contribution post by Product Manager, Justin Fowler. At a glance, product positioning is the process of determining how you want your product to be seen and used by your target demographics. But if you want your business to be successful, you’ll need to do more than just outline a description of your product and explain how you see your target audience using it.

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What is Customer Lifetime Value (CLV), and Why Does It Matter?

ClientSuccess

When a new deal is closed, there is a period of celebration and excitement within every organization. Sales cycles can be long and fraught and deserve to be applauded. But as more and more SaaS organizations realize, the actual value of a new customer isn’t tied to that initial sales number at all but spread out across the customer’s entire lifecycle at an organization.

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Amazing Business Radio: Simon Harrison

ShepHyken

The Customer Experience Is More Important Than the Product. CX Is More Important Than Ever! Shep Hyken interviews Simon Harrison, Senior Vice President and Chief Marketing Officer of Avaya. They discuss the importance of creating a personalized and effortless customer experience. Top Takeaways: Your customers aren’t just comparing you to your direct competitors anymore.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Soft Skills Training is the Secret Sauce to Exceptional Customer Experience

The DiJulius Group

Customer experience is lacking in so many organizations due to the mindset many leaders have of what it takes to deliver good customer service: “Hire good people with common sense and soft skills.” This is a major philosophy error. It is so much more than that. The first part is the term “common sense” which. Read Full Article. The post Soft Skills Training is the Secret Sauce to Exceptional Customer Experience appeared first on The DiJulius Group.

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From Great Resignation to Great Retention: Tips for Support Teams

Solvvy

With approximately 95% of workers in the US considering a job change , resignation rates are at an all time high. In the era known as “The Great Resignation,” employers across industries are struggling to retain workers. One industry that has been hit particularly hard is customer service. In a recent webinar , Vanessa Van Arsdale and Aly Klidies talk with Solvvy’s Head of People, Abby Gates , to discuss employers’ biggest questions when it comes to the Great Resignation:

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Stop Screaming at Me!

Myra Golden

Imagine your next phone call is from an angry, irate customer, and you’ve only got a few seconds to gain control. Are you 100% confident you can handle it? If not, I’ve got the perfect program for you. . Simply follow this link now to see what it's all about.

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CX job vacancy of the week: Twitch

My Customer

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 8th Mar 2022. By Rhys Fisher Staff Writer.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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What is Brand Salience and How is It Tied to Reputation

ReviewTrackers

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In-Market CX Has Been Redefined

ModSquad

Providing customer experience services is like real estate — it’s all about location, location, location. There are vendors that offer offshore support by non native speakers. Then you have the modern service provider that meets clients, and their customers, on a local level. That’s what we do here at ModSquad. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs.

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Things You Can Learn From American Call Center Service

Grupo Noa

A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them. Need for American Call Center Services.

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The Nuances of Audience Strategy in Linear and Advanced TV

Merkle

Most marketers can agree that personalization is critical in today’s advertising. Consumers expect brands to know who they are, and personalized approaches help marketers spend ad dollars wisely. To deliver those personalized experiences in any vertical requires strong audience and first-party data strategies. However, the entertainment vertical, especially in television, has unique nuances and challenges to navigate.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Things You Can Learn From American Call Center Service

Grupo Noa

A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them. Need for Call Centers. One word efficiency!

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Who is a Customer Retention specialist?

CustomerSuccessBox

“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. If you wonder why that’s exactly what matters for the businesses who have a monthly or annual recurring revenue. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist who is also named as customer loyalty specialist.

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How Do Contact Center Dialers Help Your Business Grow?

NobelBiz

Are you worried about your agents missing important calls? Did you notice that your contact rate is low? If you're like a lot of businesses, there's a good chance that you've been considering incorporating dialer technologies to improve your operations and agent performances. It's a big investment, so how do you know which dialer is right for your particular needs?

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Setting the Right Budget for Chatbot Success

My Customer

SI think it’s safe to say that we all love to get a good deal – or at least feel like we are! – and save a little money whenever we can. I. 8th Mar 2022. By Mandy Reed Global Head of Marketing.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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When Should I Report a One-Off Insight?

dscout People Nerds

Though one participant’s opinion isn’t statistically significant, there are times where a piece of feedback may point to a larger issue.

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4 Tactics to Measure the Success of Your Online Community With KPIs That Matter

Vanilla Forums

Is measuring the success of your online community on your mind? Are you trying to find the right KPIs to measure this success?

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Evaluating your customer health scores

inSided

Yowsa!

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SaaS & Product Management Events to Attend in 2022

InnerTrends

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. While their reputations speak for themselves, this list is our modest tribute to these remarkable ladies who have stood out as role models breaking new ground, blazing a trail, and inspiring many others along the way.

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Trends in online panel data quality 2022

QuestionPro Audience

High data quality is vital for the success of any market research project. We know that everybody has a different approach to measuring bad data quality. While some may purely focus on completing the interview, others concentrate on answer patterns and attention checks. Nevertheless, using a single method is never enough. Over the years, there has been a shift in how survey data is collected, and online panelists have given rise to panel fraudsters.

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Easy Does It: How We Simplified Gainsight in 5 Essentials Ways

Gainsight

Looking back, I’ve always been a builder. It started back in the 1980’s, where I spent every afternoon and weekend hanging around my parents’ interior design store in McKinney, Texas. . It was my first true taste of entrepreneurship – of building something from the ground up and putting everything you had into making it a success. Of building and managing budgets and always trying to make things more simple and efficient.