Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point. Now, in 2022, I see the next big thing: Customer Science. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer

CRM 78

CRM Customer Satisfaction Consulting Customer Relationship Management 78

Doing CX Right

JANUARY 22, 2022

Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®. The post Turning One Time Purchasers Into Lifelong Customers appeared first on Doing CX Right.

Customers 64

Customers Customer Experience 64

SurveySparrow

JANUARY 22, 2022

Data is the new oil. We believe in that, don’t we? Well, not exactly. Raw data can never be the new oil unless it’s structured, and that happens when it’s appropriately sampled based on our needs. One such sampling technique is purposive sampling. . If used correctly, this method generates high-quality data fairly quickly. You wanna know all about it, don’t you?

Examples 52

Examples Study Chatbots Survey 52