TechSee
OCTOBER 2, 2018
A Digital Twin refers to a virtual replication of a physical object – with the two linked together dynamically – enabling insights to be learned and actions to be taken within the virtual environment that can be applied to the physical object — ultimately to meet business goals. The digital twin concept impacts a wide range of domains, from engineering to architecture to aerospace.
Customer Guru
OCTOBER 2, 2018
How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma Gandhi – one of the greatest leaders of all time. Apart from giving us profound lessons on the power of Ahimsa – non-violence – Gandhiji gives us some insightful lessons on customer experience. Don’t believe us? Read on to know more! We at CustomerGuru would like to pay a tribute to the Mahatma by sharing some of his philosophies that have some subtle but amazing lessons for custome
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
OCTOBER 2, 2018
Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg format, in .pdf format 18? x 24? poster: in .jpg format, in .pdf format. The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®.
InMoment XI
OCTOBER 2, 2018
Happy CX Day 2018 from all of us here at MaritzCX! On this day, we love to celebrate the tireless efforts of those who make great customer experiences happen. Our customers and employees deserve recognition for their outstanding CX efforts and expertise, because not all heroes wear capes! In honor of CX Day, we’d like. View Article.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Experience Matters
OCTOBER 2, 2018
Temkin Group has labeled 2018 “The Year of Humanity.” To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
QuestionPro Audience
OCTOBER 2, 2018
I’m going to let you in on a deep, dark secret: there are still companies who do not conduct market research. They actually launch new products without having the research to back up their assumptions. Now, don’t ask me to try to explain their rationale, as it it far too crazy for me to comprehend, but I can say with confidence that I’m fairly certain these companies aren’t growing by leaps and bounds.
NICE inContact
OCTOBER 2, 2018
For more than a decade, floor-plan financing provider NextGear Capital has been helping independent automotive dealers—now over 23,000 of them in the U.S., Canada, UK and Ireland—with customized inventory finance solutions. NextGear’s lines of credit, in fact, give dealers the buying power they need to be successful. But NextGear also provides dealers much more, including responsive, reliable support by email, phone and chat.
Alida
OCTOBER 2, 2018
The state of customer experience (CX) is languishing because companies are making seven critical CX transformation mistakes. At the 2018 Customer Intelligence Summit , Forrester Principal CX Analyst Rick Parrish laid out these common errors but said it’s easy to sidestep these problems if you know what to look for. His keynote, “Get Your CX Transformation Right the First Time,” emphasized the need for a systematic, enterprise-wide approach that avoids the seductive shortcuts and hidden pitfalls
Customer Bliss
OCTOBER 2, 2018
In lieu of alieu of a regular Daily Dose video, I want to share with you an excerpt from an interview I did this summer with my good friend Laura Ortman—chief customer officer of Equinix—in which we discuss how practitioners from call center representatives to business leaders can impact customer experience in their roles every day. . The following is a lightly edited transcript of the video below.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Experience Investigators by 360Connext
OCTOBER 2, 2018
The job descriptions for a customer experience leader vary between tactical analyst and strategic overlord. Defining just what a customer experience leader does can be tricky. But what’s even trickier is when you may not have customer experience or customer insights in your title. Maybe you’re a survey pro or a journey mapping guide, but only when your regular duties allow.
Wired and Dangerous
OCTOBER 2, 2018
Lifetime warranties are a common feature of the product world. They essentially say “we guarantee that the object you bought will work as long as you own it. If the product ever fails, we promise to replace it or repair it to your satisfaction.” Lifetime warranties, as opposed to limited warranties, are designed to be bold statements communicating confidence in a product.
ShepHyken
OCTOBER 2, 2018
The Convenience Revolution. How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. Shep Hyken shares Six Convenience Principles from his latest book, The Convenience Revolution that will either disrupt the market or be disrupted. You don’t have to compete with all six convenience principles but if you can’t find one or two areas where your organization can raise its game, prepare to be disrupted!
Alliance by IFS
OCTOBER 2, 2018
The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Hear from Emily Hackman, Astea’s Director of Global Marketing, on new features and functionality. Business Trends recognizes that new technology is at the forefront of manufacturing and field service management.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Magellan Solutions
OCTOBER 2, 2018
As part of its philanthropic efforts, the Philippine-based business process outsourcing (BPO) company Magellan Solutions partnered with Haribon Foundation in their efforts to protect and restore the existing habitats of threatened bird species. “It’s a race against time especially that there’s mounting pressure for the country’s economic development,” Haribon Foundation chief operating officer Belinda de la Paz said.
Kate Nasser
OCTOBER 2, 2018
Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week! The post Customer Service Morale: 5 Key Leadership Steps | #CustServ #NCSW18 appeared first on KateNasser.com.
OpinionLab
OCTOBER 2, 2018
Today is one of the best days of the year – no, not Christmas, it’s CX Day! Customer experience is hard but – as we all know – can deliver tremendous business benefit if it’s done right. To recognize this fact, I wanted to take a quick moment to highlight this infographic we created. It outlines five tips to tackle one of the biggest challenges facing CX pros right now: How to deliver seamless and rewarding cross-channel experiences.
Quadient
OCTOBER 2, 2018
In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does. High quality, managed customer data will help you keep your customers, because it enables you to make the right offer to your customer at the right time and through the channel that they prefer.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
OpinionLab
OCTOBER 2, 2018
Today is one of the best days of the year – no, not Christmas, it’s CX Day! Customer experience is hard but – as we all know – can deliver tremendous business benefit if it’s done right. To recognize this fact, I wanted to take a quick moment to highlight this infographic we created. It outlines five tips to tackle one of the biggest challenges facing CX pros right now: How to deliver seamless and rewarding cross-channel experiences.
ReviewTrackers
OCTOBER 2, 2018
Owners and managers can add video to Google My Business (GMB) to help their listing stand out in search results. Google’s research showed that 50 percent of users will look at videos related to a product or service before they even visit the store. An even more shocking stat reveals that simply adding video can provide up to a 157 percent increase in organic traffic.
Second to None
OCTOBER 2, 2018
The following article was written by Jock Purtle. Jock has been an entrepreneur since he started his first business at 19. Since then he has gone on to run several successful companies and is currently CEO of Digital Exits, business brokerage. Throughout his career, he has become an expert on topics such as business value, marketing, employee relations and SEO.
iPerceptions
OCTOBER 2, 2018
Summer has seemingly flown us by, and with it many more great articles, tips and stats to help enlighten any Customer Experience (CX) professional in their CEM efforts.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Escalent
OCTOBER 2, 2018
Insights Powered by Cogent Reports™ This article is not about building the fundamentals for strong customer engagement: operational excellence, a strong brand and value-added product offerings.
ReviewTrackers
OCTOBER 2, 2018
Owners and managers can add video to Google My Business (GMB) to help their listing stand out in search results. Google’s research showed that 50 percent of users will look at videos related to a product or service before they even visit the store. An even more shocking stat reveals that simply adding video can provide up to a 157 percent increase in organic traffic.
transcosmos Information Systems
OCTOBER 2, 2018
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past year, and it will continue to be an asset for most companies in retaining and gaining clients. There should never come a time when you feel complacent about the service that you’re providing them.
datastax
OCTOBER 2, 2018
Hybrid cloud has become a common term that a surprising number of enterprises still aren’t quite sure how to nail down. And yet, according to RightScale , 96% of enterprises today use the cloud, with 71% actually identifying as hybrid cloud and 81% as multi-cloud in their data architecture. Which begs the question: What Exactly Does it Mean to be ‘Hybrid Cloud’?
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
RapportBoost
OCTOBER 2, 2018
Hi again everyone. Dani Apgar here from RapportBoost with your RapportBoosting Tip #5 on Empathy. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Showing empathy can help build rapport quickly, relax the visitor, and is best used when closing an emotional sales process.
Beyond the Arc
OCTOBER 2, 2018
After demonstrations from nearly 80 fintech companies and an engaging discussion on the reality of blockchain, Beyond the Arc CEO Steven Ramirez sat down with Finovate TV to go over key learnings. See the video below for insight on the ideas and trends we’ve seen emerge in the industry and the technology that’s driving these. Read More. The post Key learnings from Finovate Fall 2018 appeared first on Blog @beyondthearc.com.
Optimove
OCTOBER 2, 2018
Both Shipware and Optimove leverage the power of AI to enhance customer experience and lifetime value. The post Shipware and Optimove Partnership Propel Optimization Capabilities appeared first on Optimove.
Expert insights. Personalized for you.
176 
Let's personalize your content