Sun.Feb 02, 2025

article thumbnail

How Do You Manage Support During Federal Holidays?

Help Scout

Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done.

article thumbnail

How to Choose the Perfect Text Analytics Tool for Your Business

Thematic

In 2023, the global text analytics market was valued at $15.54 billion, with projections to grow to $52.21 billion by 2030. Why? Because businesses are producing massive volumes of text data—from customer reviews and social media to emails and surveys. So, how can you make sense of all this data?   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools t

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

DCX Links | February 2, 2025

DCX

Welcome to the roundup of customer experience insights! This week’s insights reveal a hard truth: CX isn’t just evolving—it’s accelerating. Customers no longer tolerate friction, and brands that rely on old playbooks are watching their relevance slip away. The real winners? Companies that anticipate needs, remove obstacles, and weave CX into every touchpoint—before the customer even realizes they need it.

article thumbnail

Top Tips for Crafting a Business Bio for Instagram That Really Stands Out

Brandwatch CX

Learn how to create an impactful Instagram bio that attracts followers and drives conversions. Discover practical tips to enhance your profile today!

Tips 52
article thumbnail

Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

article thumbnail

The Ultimate Guide to Google Business Profile optimization: 14 Proven tips to boost local visibility

BirdEye

A strong Google presence is a must-have for the success of location-based businesses. Birdeye’s 2024 report on the state of Google Business Profile (GBP) revealed that verified GBPs receive an average of 1,803 monthly views, with 84% of these coming from discovery searches. These numbers highlight the importance of an effective Google Business Profile optimization strategy in helping businesses rank higher in local search results, generate leads, and outshine their competitors locally and

Tips 52

More Trending

article thumbnail

Is Your Campus Losing Top Students Due to Poor College Restroom Cleaning? Discover the Truth

Opinionator

The Hidden Cost of Neglected RestroomsIs Your College Paying the Price? Have you ever wondered if something as simple as how clean your college restrooms are could be affecting your student retention and enrollment? Its not a flashy topic, but for college campus facility managers, its a critical one. Heres the truth: dirty restrooms arent […] The post Is Your Campus Losing Top Students Due to Poor College Restroom Cleaning?

article thumbnail

IBM grows Oracle Consulting capabilities with two major acquisitions

Forrester's Customer Insights

IBM has had a very busy and prolific acquisition season. It acquired two Oracle consulting firms within the span of last four to five months. Applications Software Technology LLC (AST): On Jan 16, IBM announced its intent to acquire Applications Software Technology LLC, a global Oracle consultancy.