Sat.Jan 11, 2020

#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: H.

The Guide to Re-engaging Churned Customers

Optimove

The post The Guide to Re-engaging Churned Customers appeared first on Optimove. library

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#CX Club – Round 3 – CX Principles – CX isn’t something you do, CX isn’t CS, CX, Journeys & Stories

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the first three of eleven principles: A. CX isn’t something you do… – CX, unlike the other disciplines of the business, is not a function.

Video 52

A Better Way to Define your VIPs – A Step-by-Step Guide

Optimove

The post A Better Way to Define your VIPs – A Step-by-Step Guide appeared first on Optimove. library

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The 2020 Community Trends Webinar Series

Speaker: Vanilla Forums

Is your community program up to the standards of 2020? Save your seat for this webinar series, and don't miss your chance hear from five of Vanilla Forums' community experts as they respond to your pressing questions and dive into some of the biggest community trends identified for 2020!

#CX Club – Round 4 – CX Principles (2) – As strong as the weakest link, consistency, brand & the gap

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the second set of principles: D. CX is only as strong as the weakest point in the journey – the customer can have a good end to end experience, but one bad experience across the journey can ruin the whole thing.