Sat.Jan 11, 2020

#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: H.

The Guide to Re-engaging Churned Customers

Optimove

The post The Guide to Re-engaging Churned Customers appeared first on Optimove. library

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#CX Club – Round 3 – CX Principles – CX isn’t something you do, CX isn’t CS, CX, Journeys & Stories

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the first three of eleven principles: A. CX isn’t something you do… – CX, unlike the other disciplines of the business, is not a function.

Video 52

A Better Way to Define your VIPs – A Step-by-Step Guide

Optimove

The post A Better Way to Define your VIPs – A Step-by-Step Guide appeared first on Optimove. library

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

#CX Club – Round 4 – CX Principles (2) – As strong as the weakest link, consistency, brand & the gap

Ian Williams

The first topic in CX Club is CX Principles and in this video we look at the second set of principles: D. CX is only as strong as the weakest point in the journey – the customer can have a good end to end experience, but one bad experience across the journey can ruin the whole thing.