What’s a Customer Success Handbook and why it’s important?
SEPTEMBER 19, 2022
Creating alignment in any organization is hard. For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . Once that critical alignment milestone is reached, CS leaders still have the task of aligning their CS and cross-functional team members to processes, protocols, programs, and activities t