Fri.Mar 18, 2022

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The Complete Guide to Email Feedback

mopinion

It’s 2022, and you’re probably wondering if your email marketing efforts are still paying off. Interestingly enough, while there are many new opportunities (and channels!) surfacing that enable digital marketers to reach out to their customers (such as video marketing and webinars), email marketing still remains one of the most effective. In fact, according to […].

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Getting customer service right on Mother’s Day

Eptica

Date: Friday, March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day. Published on: March 18, 2022. Author: Pauline Ashenden - Demand Generation Manager Mother’s Day brings increased pressure for contact centres, as it falls on a Sunday and requires everything, from delivery to the present itself, to be perfect.

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Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e., all the metrics your CEO and CFO care about) and set the context for their usage.

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How positive reviews help Realtors

BirdEye

Every positive review posted online for a Realtor is a form of advertising. It doesn’t matter on which review site it’s posted, as long as it’s positive, it has value. The impact of positive reviews enhances your reputation and boosts your ability to find new clients and increase commissions. Here’s how positive reviews on Google, and more help Realtors be more successful. 1) It builds the trust.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The 9 Best Email Collaboration Software Platforms for 2022

Help Scout

Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for 2022.

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18 Higher Education Email Templates and Saved Replies

Help Scout

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions.

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Unlocking contextual insights with Levels to build a better product

Thematic

A US-based health and wellness company, Levels helps people see how food affects their health. Users wear a bio-sensor which tracks blood glucose levels to show which foods impact them most. With thousands of people on a waiting list, Levels needed their product to delight early adopters and generate positive reviews. Keeping this in mind, Levels gathered Net Promoter Score and other survey feedback to help them build the best possible product.

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Self-scheduling can Reduce Patient Leakage and Improve Patient Experience

Interactions

Patient leakage, also known as network leakage and patient referral leakage, is when a patient seeks or obtains healthcare services outside the hospital network. . There are many causes of patient leakage, but a common – and very solvable – cause is appointment scheduling abandonment. This usually happens when a patient calls to schedule an appointment and experiences long hold times, is transferred around, and decides to hang up.

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Finland’s region with the happiest customers revealed

Happy or Not

Whether you’re from Finland, United States, Japan, or any of the other countries we’re found, you are certain to know of the company HappyOrNot. And if not by name alone, by having seen, and, undoubtedly, leaving feedback via our Smiley-faced feedback terminals used by thousands of businesses worldwide. . But in case you weren’t aware: HappyOrNot was born in the city of Tampere, Finland (in the Pirkanmaa region).

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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Glia Voices: Views on DEI

SaleMove

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

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CX job vacancy of the week: Pertemps

My Customer

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 29th Mar 2022. By Rhys Fisher Staff Writer.

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How to add a chatbot to the Wix website

kommunicate

Last Updated on March 18, 2022 Wix is a fantastic CMS tool that allows you to quickly create an online presence using a drag-and-drop interface. It is a quick, easy, and inexpensive way to create your own website in minutes. Furthermore, chatbots are one of the most effective tools for increasing conversion rates on Wix [.]. The post How to add a chatbot to the Wix website appeared first on Kommunicate Blog.

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CX job vacancy of the week: Britvic

My Customer

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 21st Mar 2022. By Rhys Fisher Staff Writer.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Glia Voices: Views on DEI

SaleMove

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

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The cost-of-living crisis: How can businesses better support vulnerable customers?

MyCustomer

Voice of the Customer How to support vulnerable customers as costs rise.

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A holistic CX approach optimises growth potential

My Customer

AThe most effective customer experience management programmes aren’t just about investing in the latest CX technology or solely about. 18th Mar 2022. By Paul Kavanagh Head Bee & MD.

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Why there's a CX empathy gap and how to close it

MyCustomer

Engagement Why there's a CX empathy gap and how to close it.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Understand your customers and win more business

Happy or Not

In the U.S. alone, the cost of poor customer experience rises to a staggering 1.6 trillion dollars from customers switching companies due to poor service. Loyalty really is built through good service – 96% of customers say customer service is important in their choice of loyalty to a brand. And customer service is not only about turning customers into loyal ones or turning them away from your business.

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23 Tips to Increase Instagram Engagement

Brandwatch CX

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A Quick Primer on Federated Learning

Integrate.ai

If this sounds familiar… “I wish I could get access to that data to train our models…”. You’re not alone. In the data-hungry world of machine learning and analytics, researchers and product teams are looking for ways to access their customers’ and partners’ data to improve their insights, only to be blocked by regulatory, trust, and technical barriers.