Gainsight
MARCH 22, 2023
Peanut butter and jelly, chips and salsa, cookies and cream, some combinations are meant for one another. And although these perfect pairings can be consumed on their own, we can all agree that they are better together. Just like these famous food duos, CS individuals should see how the recipe for customer excellence is a combination of both human and digital-led strategies.
ChurnZero
MARCH 22, 2023
This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take.
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AWS Machine Learning
MARCH 22, 2023
With Amazon Rekognition Custom Labels , you can have Amazon Rekognition train a custom model for object detection or image classification specific to your business needs. For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos.
Magellan Solutions
MARCH 22, 2023
What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of analysis, call centers can identify trends that point to issues inside their departments with less dependence on intuition or bias. Another effective way to analyze call center performance is by conducting surveys and interviews.
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JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly half of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. So why do more than ⅓ of business leaders want contact center associates back in the office?
AWS Machine Learning
MARCH 22, 2023
In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MARCH 22, 2023
There has been a paradigm change in the mindshare of education customers who are now willing to explore new technologies and analytics. Universities and other higher learning institutions have collected massive amounts of data over the years, and now they are exploring options to use that data for deeper insights and better educational outcomes. You can use machine learning (ML) to generate these insights and build predictive models.
BirdEye
MARCH 22, 2023
Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media. Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time.
Magellan Solutions
MARCH 22, 2023
What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of analysis, call centers can identify trends that point to issues inside their departments with less dependence on intuition or bias. Another effective way to analyze call center performance is by conducting surveys and interviews.
My Customer
MARCH 22, 2023
You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my concept. I.
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Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Plus, we are a Minority Owned Business (MBE). With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.
Thematic
MARCH 22, 2023
For the past 20 years, I’ve studied how computers understand language. My PhD is in this area, and I founded a successful company that uses AI to understand customer feedback. Like many of my peers, I did not think that AI research will achieve what it did with GPT-4 in my lifetime. Last year’s GPT-3 was impressive, but its hallucinations made it unusable for the work of insights professionals.
One Millimeter Mindset
MARCH 22, 2023
You and I rely on the specific linguistics of our professions for communication and collaboration. However, how comfortable, confident, conversant, and willing are you to translate your professional language for others outside your respective disciplines? Your career trajectory depends on how successfully you leverage your communications to lead others.
Cyara
MARCH 22, 2023
The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements.
Helen Dewdney
MARCH 22, 2023
Most of us have at least one bank account, credit card, insurance, pension and/or investment but our satisfaction with them is falling, as newly-released figures show. New complaints figures published today (22/03/23) by the Financial Ombudsman Service (FOS) indicate that yet again complaints against individual businesses have risen. During the last reported quarter 1 July – 31 December 2022 (H2) it received a total of 79,921 new complaints, compared to 72,978 in the previous six months (H1).
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.
ChurnZero
MARCH 22, 2023
This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take.
Myra Golden
MARCH 22, 2023
After three years, I’m back on set with my team at LinkedIn Learning to record two courses! My mornings start in the chair with celebrity makeup artist/makeup artistry career educator Tania Russell, who makes me feel like a queen! Following that, I’m in the green room to fluff out my fro and pray, and finally, I’m on set with my talented director and content producer.
inQuba
MARCH 22, 2023
Could Net Promoter Score be disadvantaging your business? Businesses have implemented NPS (Net Promoter Score), and other measurement systems, to achieve CX success and superior customer experiences. Consumers have benefitted overall, and the growth in adoption of NPS has resulted in the C Suite’s interest in the customers’ experience. Ten years ago, good customer service was appreciated, and today it’s expected, to quote Shep Hyken*.
Myra Golden
MARCH 22, 2023
I feel icky writing this post. Last week I had to practice what I teach. My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. But something went wrong. Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome!
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Contact center leaders are skilled at balancing competing day-to-day priorities. They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences. Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.
CSM Magazine
MARCH 22, 2023
Red Dog casino is a part of the ArbathSolutions OU operator. The gambling website was launched in 2019 and despite the short period of operation the site has become popular, has an extensive customer base and a good reputation. The casino attracts customers with a convenient site that supports the English language, fast withdrawal of funds, original content from top providers, and interesting promotions.
Centercode
MARCH 22, 2023
Learn the essentials of Google Play Store app publishing & maximize your app's success with our expert tips on descriptions, screenshots, & more
CSM Magazine
MARCH 22, 2023
A Midlands-based security company, which protects high net worth individuals and commercial assets across the UK, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system. Macaw Security Solutions can now optimise how its installation and maintenance engineers are deployed, with real-time tracking and intelligent scheduling, as well as reducing its reliance on paperwork.
Centercode
MARCH 22, 2023
Understanding Google Play Store Testing Tracks: Learn about the difference between Internal, Closed, and Open testing.
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Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.
CSM Magazine
MARCH 22, 2023
Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates. With a neural net made up of billions of language elements, ChatGPT takes your input and then builds on it with additional, coherent text based on its library of accumulated writing.
Centercode
MARCH 22, 2023
We explore the debate surrounding the changing definition of "beta testing" in the gaming industry and the importance of transparency between developers, publishers, and players to rebuild trust and maintain the value of beta testing.
My Customer
MARCH 22, 2023
Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Sabio Group. 22nd Mar 2023 By Phil Jordan AI & Automation Specialist/Head of.
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In today's competitive business landscape, customer experience (CX) has emerged as a critical differentiator. Companies are increasingly investing in CX services to optimize customer satisfaction, drive customer loyalty, and ultimately, enhance their bottom line. Traditionally, businesses have had to choose between a DIY (Do-It-Yourself) approach or a full-service model, where an agency handles the entire CX program.
Forrester's Customer Insights
MARCH 22, 2023
Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.
My Customer
MARCH 22, 2023
Review management has become an integral aspect of any proactive customer service process, increasing the potential for support teams to. 22nd Mar 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.
Forrester's Customer Insights
MARCH 22, 2023
All signs point to Covid-19 Pandemic being fully behind us: the Biden Administration’s intention of Covid-19 national and public health emergencies are set to end on May 11th 2023, consumers’ comfort in pre-Pandemic activities, like going to a concert or a museum, are increasing over time, and while travel is recovering, the lack of full […]
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