Opinionator

FEBRUARY 18, 2023

Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often used to simplify messaging. Yet there are big issues with smiley face feedback, so must be used with caution. They were first created in US at Carnegie Mellon as […] The post 5 Big Issues with Smiley Face Feedback appeared first on Opiniator.

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NobelBiz

FEBRUARY 18, 2023

For customers, making a phone call is the simplest and quickest way to obtain information or a resolution to a problem. However, from a customer service point of view, the phone call might be inconvenient. If the telephone is the initial point of contact for the client, it might create a set of customer friction points. That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry.

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How To Omni-Channel Multi-Channel Call Center 52

Opinionator

FEBRUARY 18, 2023

The Net Promoter Score (NPS) has become a widely adopted metric for measuring and tracking customer loyalty and satisfaction. The better news is that Opiniator has an NPS question within our repertoire of question types. It is considered by many an easy and reliable way to assess customer experience. However, as with any metric, NPS […] The post The Disadvantages of using NPS: A Closer Look appeared first on Opiniator.

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Net Promoter Score NPS Metrics Loyalty 52

Opinionator

FEBRUARY 18, 2023

There are several potential disadvantages to using smiley faces or other emoticons in customer feedback: Lack of nuance: Emoticons can convey basic emotions, but they don’t have the same level of detail and nuance as written or spoken language. This can make it difficult to fully understand a customer’s thoughts and feelings. Ambiguity: Different people […] The post The 5 Main Issues with Smiley Face Feedback appeared first on Opiniator.

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