Sat.Apr 04, 2020

How to Better Understand Shoppers by Using AI and ML


We need to better understand shoppers. Because retail is in crisis. Investment in bricks and mortar stores has declined 30% in the US and a staggering 50% in Europe. In the UK 50,000 of the 500,000 high street stores are empty , that’s a whopping 10%.

Retail 156

How Small Changes Can Alter Customer Behavior

Beyond Philosophy

Loss Aversion teaches us that people like to gain things, but that they like hanging on to what they have even more and feel losses much more profoundly than gains.

The essential CX leadership toolkit


The essential CX leadership toolkit. The essential CX leadership toolkit. Customer experience management