ModSquad
MARCH 15, 2023
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are overpaying for outsourcing? Paying for full-time equivalents (FTE). That is, paying for outsourced CX help in full-time blocks: 8 hours per day, 5 days per week.
IntouchInsight
MARCH 15, 2023
Here at Intouch Insight, we are always releasing new features to make our user’s experience as seamless as possible. This month, we added a new feature to the Intouch Insight Platform. Product Updates
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
2020 Research
MARCH 15, 2023
The post 5 Things You Need to Create a Highly Successful Career as a CMO appeared first on Sago. In the Media Ellie Ahmadi
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. You hire an employee.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
2020 Research
MARCH 15, 2023
The post Why Schlesinger Group’s New Name is Sago | RBDR appeared first on Sago. In the Media
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Adrian Swinscoe
MARCH 15, 2023
This is a guest post by Dominic Fitch at Impact International. There is no denying that the world of business is evolving at an incredibly fast […] The post Five forward-looking skills for the future generation of leaders first appeared on Adrian Swinscoe
AWS Machine Learning
MARCH 15, 2023
Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools.
delighted
MARCH 15, 2023
There’s no question that the experiences customers have with your brand make an impact on your bottom line. In fact, recent data from the XM Institute shows that consumers are 2.6x more likely to purchase after a 5-star experience than after a 1- or 2-star experience. What’s more, they’re 3.7x
dscout People Nerds
MARCH 15, 2023
Delivering insights brings you to a pivotal, make-or-break moment—will your research have real influence? We help you stack the odds in your favor
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
BirdEye
MARCH 15, 2023
If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift.
dscout People Nerds
MARCH 15, 2023
There’s nothing worse than conducting months of research only to find out you had the wrong focus. Here’s how to get it right from the start
Gainsight
MARCH 15, 2023
With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. With a digital-led approach, of course.
CSM Magazine
MARCH 15, 2023
Kevin McGachy, Head of Solutions, Sabio Group explains how data powers excellent CX delivery for contact centre advisors.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Hello Customer
MARCH 15, 2023
There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable.
CSM Magazine
MARCH 15, 2023
When it comes to capturing the magic of your wedding day, choosing the right photography agency can make all the difference. If you’re getting married in Los Angeles, you’re in luck – there are plenty of talented photographers and agencies to choose from.
The DiJulius Group
MARCH 15, 2023
Creating a customer service revolution doesn’t have to be complicated. It’s actually pretty simple. It requires effort and a willingness to view your company and employees from the customer’s perspective.
CSM Magazine
MARCH 15, 2023
Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. Despite many documented market and economic challenges, many brands continue to invest heavily in e-commerce marketing.
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
SAP Customer Experience
MARCH 15, 2023
Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an effective and positive way.
My Customer
MARCH 15, 2023
Sabio We’re finding that one of the biggest CX challenges that our clients face is working out exactly how to capture, organise and act on. 15th Mar 2023 By Kevin McGachy Head of Solutions
SAP Customer Experience
MARCH 15, 2023
Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. On behalf of the team, I am pleased to announce the release of the following course updates, based on the SAP Sales Cloud V1 2211 release: Customer Experience SAP Sales Cloud Training
Clarivate
MARCH 15, 2023
What started as a temporary office placement became a career passion for trademark research for Vera Van Os, our Content Principal Support Analyst for EMEA. It started back in 1987 when Vera was assigned by a temp agency to provide office support for CompuMark in Antwerp. “I
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Forrester's Customer Insights
MARCH 15, 2023
Channel organizations are at a pivotal moment. As partner networks have grown more complex, a more holistic, ecosystem-oriented approach is needed. Age of the Customer B2B Marketing Channel Marketing Chief Marketing Officer predictions promoted
Happy or Not
MARCH 15, 2023
What is the Average Index and How Does It Work? The average index is a measurement that estimates customer satisfaction. It is typically used together with 5-scale survey questions, although it can support any scale in use.
Forrester's Customer Insights
MARCH 15, 2023
Application development trends can be as ephemeral as serverless architecture. In the function-as-a-service (FaaS) world, the key players have remained consistent, but the landscape of capabilities is constantly changing.
SmartKarrot
MARCH 15, 2023
Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Expert insights. Personalized for you.
52 
Let's personalize your content