InMoment XI
FEBRUARY 19, 2018
What’s better than a weekend? A three-day weekend, of course! Thanks to the federal holidays that fall on a Monday, seven times a year the banks close, retailers put out special ads, and some businesses even shut their doors and give their employees the day off. President’s Day falls into that category. President’s Day was. View Article.
Wired and Dangerous
FEBRUARY 19, 2018
Customers have changed! We know that customers’ expectations are higher than ever. Research we have reviewed suggests customer expectations have risen as much as 33% in a year! We also know that customers report they do not get great service very often; about 50% report they only get their expectations met sometimes, rarely or never! Consistently delivering innovative service that takes your customers’ breath away is the prescription for providing incredible care to your most important asset – y
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
FEBRUARY 19, 2018
What’s better than a weekend? A three-day weekend, of course! Thanks to the federal holidays that fall on a Monday, seven times a year the banks close, retailers put out special ads, and some businesses even shut their doors and give their employees the day off. President’s Day falls into that category. President’s Day was.
ShepHyken
FEBRUARY 19, 2018
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social Customer Service by Kristina Knight. (BizReport) While most companies are on-board in improving social network-based customer service, many continue to approach social customer service in a not fulfilling way.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
LiveChat
FEBRUARY 19, 2018
Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer service with AI chatbots. In this post, we’ll talk about the best virtual assistants to improve your customer service.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Second to None
FEBRUARY 19, 2018
Personalization can serve as a differentiator for your brand’s Customer Experience platform, but there is a fine line between providing a uniquely specific service and creating an invasive perception of your brand. Ideally, customers will feel as though your brand is not taking advantage of information to maximize profit from each individual, but instead are using this data to provide a more accurate value.
ERDM
FEBRUARY 19, 2018
Article by Ernan Roman Featured on Pharma-IQ.com Ernan Roman explores recent research showing that pharma and biotech companies make expensive mistakes by neglecting the power and necessity of customer experience strategies. “A bad customer feeling is like a hole in an airplane. That one small hole can suck out the pressure and down the plane. One can’t underestimate the power of bad feelings in the tight knit world of a lab or campus.
CSM Magazine
FEBRUARY 19, 2018
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service. With 81% of consumers taking their business elsewhere if their queries aren’t answered quickly and effectively by a company, it is critical that retailers (online and bricks & clicks) are offering as many customer service touch points as possible and responding to those channels quickly and effectively.
Maru/HUB
FEBRUARY 19, 2018
In 2013, Walker Information published the results of a study about the emerging importance of customer experience for B2B companies. Customers 2020: The Future of B-to-B Customer Experience focused on how B2B companies should be preparing to meet changing customer expectations. Four years later, Customers 2020: A Progress Report was published, designed to take a fresh look at some of the issues addressed in the previous research and examine how much progress B2B companies have made on the custo
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
FEBRUARY 19, 2018
Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many organisations in the UK are inadequately prepared.
CX University
FEBRUARY 19, 2018
CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark one’s knowledge about Customer Experience (CX) competencies. Originally released in 2017, the CXQ underwent testing for statistical validity to ensure the system’s rigor in measuring test-taker’s actual knowledge of CX competencies. The study revealed a validity quotient of +.80, suggesting a strong, positive relationship between the test and the CX behaviors measured.
CSM Magazine
FEBRUARY 19, 2018
We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast. The first phase was all about the internet, and making information accessible. The second phase was all about mobile and social media, and how they connect people. This third phase is about data and Artificial Intelligence, and how it is creating a world of fast-than-real-time customer service, intuitive user interfaces and the ultimate in customer convenience.
Smith+co CX
FEBRUARY 19, 2018
Steve Jobs famously didn‘t pay too much attention to customer research. And yet – or should that be because of – this refusal to pay attention to what customers say they want, Apple has become one of the most valuable and loved brands on the planet. Jobs’ determination to carve his own path to innovation is an example of why you need to be bold to win in business today.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Pointillist
FEBRUARY 19, 2018
By Will Thiel. “By 2020, 85% of customer interactions will be managed without a human” – Gartner. Today’s customers live in an omnichannel world. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey.
Maru/HUB
FEBRUARY 19, 2018
Do your customers love you? Take our new quiz to find out just how much and discover what this means for your business. Download the infographic. The post Is your customer in love? appeared first on Maru/Syngro.
Expert insights. Personalized for you.
200 
Let's personalize your content