Tue.Nov 05, 2019

Does Your Sales Team Have Bad CX Habits?

Experience Investigators by 360Connext

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey.

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CX Experts Share Tips and Tricks for Getting Messaging Right

Think Customers

The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer Service Summit in Brooklyn focused on a growing and increasingly relevant platform: messaging.

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The #1 Mistake to Avoid When You’re Writing Surveys


Here you are, running another Customer Validation (CV) survey. Your survey is packed full of questions that will yield meaningful product insights, like “ What issues are you encountering? ” and “ What do you like most about the product?

TruGreen and CXone: Service Satisfaction and Revenue

NICE inContact

With more than 2.3 million residential and commercial customers across the U.S. and dramatic seasonal fluctuations, TruGreen faces big challenges in providing outstanding customer service and continuing to enhance the customer’s overall experience.

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

5 Leading Augmented Reality enterprise use cases


Augmented Reality (AR) is fast becoming an accepted part of our lives. A recent survey indicates that more than 68 million people are already using AR, and that number is expected to grow to 85 million by 2021.

More Trending

FSM Cloud Hosting Solutions—Types, Merits, and Misconceptions


Cloud-hosted solutions are not new to field service. Field service organizations (FSOs) were some of the earliest cloud adopters, having to send information beyond their corporate firewall to technicians in the field.

2020: Consumer Trends for the Restaurant Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

Driving Sustainable Growth and Diversifying Success


Vincent Manlapaz, in an interview with Matt Myszkowski, VP of Customer Success at SAP, shares a strategic approach in creating a "growth mindset" in the organization and modernizing the CS program. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Survey Best Practices that Increase Customer Response Rates


MaritzCX “Survey on Surveys” Measures Increase Customer Feedback Requests Survey Results Provide Valuable Customer Insight Unbiased feedback is a precious gift from customers. After all, customers who share their feedback want their input to matter and to be valued by the company that serves them.

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

5 Reasons to Make Thanksgiving a Habit

Daniel Group

For those of us in the US, the Thanksgiving Day holiday is just a couple weeks away. Millions are flying, driving, cleaning and cooking, all while trying to keep the wheels turning at work for another week or so. The run-up to Thanksgiving is often busy, and for some it can feel overwhelming.

Uberizing the Utilities Sector in the Fourth Industrial Revolution

CSM Magazine

Louise Robertson, Global Marketing Director at Localz, examines the impact of the ‘IConomy’ on the customer experience. We are in the fourth industrial revolution: the IConomy.

How DemandJump helps you Get the whole story™




A Preview of Retail Innovation in 2020

Smarter CX

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. Retailers of all sizes are pushing the envelope to stand out through their CX. What retail innovations are on the horizon for 2020? To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead.

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

How To Impress Holiday Impulse Buyers With Online Reviews


Updated: 11/5/2019. Her brakes have just gone out. Alina Tugend couldn't drive her care home safely. To make matters worse, her two children were in the back seat. Fortunately for her, she was at a standstill. She was able to inch over to the shoulder using her emergency brakes.

8 Tips for Implementing a Seamless Document Workflow


If you’re running a business in a Web 2.0 , digital world, you need to make sure that you’re built like it. This means looking into the workflows and processes that keep you ahead of the game and on top of your most important tasks.

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Predictions 2020: Medicare, Price Transparency, And Virtual Care Take Center Stage In Healthcare

Forrester's Customer Insights

With more volatility expected in 2020, read Forrester's predictions for the US healthcare market, focusing on Medicare For All, the executive order on price transparency, and the growth of virtual care. age of the customer healthcare prediction promoted

Brands Attracting VSCO Girls with Social Listening


Understanding trends is important for marketers, of course. And that applies to every trend – including confusing, generationally segmented trends, like VSCO girls. What’s there to know about it?

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

October Community Highlights


We’re back with a new Community Highlights for October. Let’s jump right in, shall we? We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report.

Brands Attracting VSCO Girls with Social Listening


Understanding trends is important for marketers, of course. And that applies to every trend – including confusing, generationally segmented trends, like VSCO girls. What’s there to know about it?

12 Helpful Tips To Delight Your Customers


Do you really need to delight your customers? How do you do it? What is the difference between customer satisfaction and customer delight?

Mapping Trends, Part Two: Indoor Positioning And Mapping Standards

Forrester's Customer Insights

The mapping industry is massively underperforming its potential to drive the physical future of business and life.

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function.Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization

Easy Connections Can Misdirect Us


The journey to insights has more twists and turns, peaks and valleys, deserts to cross and streams to ford than we generally acknowledge. There is more that is unknown than we care to admit. Mysteries abound, and sometimes we are blind to them because we think we know the answer. We interpret new information by making connections to what we already believe. When we make those associations it feels right, and we assume we have a good understanding—even when we might be off the mark.

How Much Is CX Actually Worth In Profit for Telecoms?

Forrester's Customer Insights

We all instinctively believe that great customer experience can bring financial success, but proving this with numbers can be a real challenge. If you are a CX professional working in a telecom, this research is particularly relevant to you.

Tips to Increase Your Email Marketing Campaign Open Rates

SmartMessage Blog

Email marketing is a low cost and effective marketing strategy to reach the right audience with engaging messages. Shooting the target at the right time with the best content is the key to campaign success. On the other hand, when your customers mark your emails as spamming, the vital metrics, including the open rate eventually decrease, and this productive channel becomes an inefficient method.

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What Will Mobile Commerce Look Like In 2030?

Forrester's Customer Insights

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution.

How to Create Strong Community Personas

Speaker: Carrie Melissa Jones, Community Consultant

Ever wonder how to build effective community personas? Join Vanilla Forums on Tuesday, June 16th at 12 PM ET as Carrie Melissa Jones, Co-Author of Building Brand Communities, clears away the noise around community personas and gives you a method for doing member research to refine your personas.