What is Customer Experience? 20 Customer Experience terms, definitions, and resources
JULY 19, 2019
You likely have heard the term “customer experience” or CX for short, and thought, “of course we want to continually improve and offer the best customer experience possible.”. But, what does Customer Experience (CX) actually mean? And how do you improve it? And what about all these other acronyms customer experience experts toss around? NPS, VoC, DCX, CSAT? Understandably, it can be overwhelming. That’s why we’ve put together this customer experience glossary.