Sun.Feb 10, 2019

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10 Most Relevant NPS Software Platforms That Help You To Manage Customer Feedback

Lumoa

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

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Chatbot Human Handoff: Seamless human takeover in a hybrid solution

kommunicate

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model. Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive. They are only as intelligent as [.]. The post Chatbot Human Handoff: Seamless human takeover in a hybrid solution appeared first on Kommunicate Blog.

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TOFU, MOFU & BOFU Tactics that Power-up your Marketing

Genroe

Marketing has changed drastically in the last few years. High pressure sales tactics don’t work as well as they used to, if anything, they now deter buyers rather than encourage them to invest in a product. To convert prospects into purchasers you need to provide them with the right information at the right time to… The post TOFU, MOFU & BOFU Tactics that Power-up your Marketing appeared first on Genroe.

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Changing Conversations In the Chat Window and Chat Team

RapportBoost

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent of customers surveyed expressed a preference for email over telephone and social media. If you’re thinking email beats out live chat – think again. In another recent survey by Kayako , 41 percent of customers preferred live chat compared to 32 percent who favored telephone and 23 percent who fancied email.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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5 Martech Stacks that can Generate Leads for Your Business

Fox Metrics

The first step in selling products and services is actually getting customers to see what you are doing. This can either be by bringing them to where you sell or taking it to them. In either case, visibility is the subject of consideration. The act of lead generation stems from the need to get potential customers to see what you are doing, or selling as the case may be.

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The Customer Survey Questions Experts use, with 149 samples

Genroe

Customer surveys and customer survey questions come in many shapes and sizes and it can be confusing which you should use. But help is at hand: there are only three types of customer survey question you will ever need. In this post we’ll examine each question type, how it should be used and provide examples.… The post The Customer Survey Questions Experts use, with 149 samples appeared first on Genroe.

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WWD Digital Forum NYC 2019

Optimove

The post WWD Digital Forum NYC 2019 appeared first on Optimove.

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WWD Digital Forum LA 2019

Optimove

The post WWD Digital Forum LA 2019 appeared first on Optimove.

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WWD Digital Beauty Forum

Optimove

The post WWD Digital Beauty Forum appeared first on Optimove.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Marketing Week Live

Optimove

The post Marketing Week Live appeared first on Optimove.

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eTail Asia 2019

Optimove

The post eTail Asia 2019 appeared first on Optimove.

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