Sun.Feb 10, 2019

10 Most Relevant NPS Software Platforms That Help You To Manage Customer Feedback

Lumoa

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs. Feed generated with FetchRSS

Changing Conversations In the Chat Window and Chat Team

RapportBoost

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent of customers surveyed expressed a preference for email over telephone and social media. If you’re thinking email beats out live chat – think again.

Chatbot Human Handoff: Seamless human takeover in a hybrid solution

kommunicate

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model. Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive.

Hippo, Earnin and Postmates Share CX Insights

StellaService

On February 6, we hosted a panel discussion for CX leaders in Mountain View. Our friends at Hippo were kind enough to host the event in their space, and their […]. The post Hippo, Earnin and Postmates Share CX Insights appeared first on Stella Connect. Agent Engagement cx insights

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

TOFU, MOFU & BOFU Tactics that Power-up your Marketing

Genroe

Marketing has changed drastically in the last few years. High pressure sales tactics don’t work as well as they used to, if anything, they now deter buyers rather than encourage them to invest in a product. To convert prospects into purchasers you need to provide them with the right information at the right time to… The post TOFU, MOFU & BOFU Tactics that Power-up your Marketing appeared first on Genroe. B2B - Business to Business Inbound Marketing PP: B2B Marketing

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The Customer Survey Questions Experts use, with 149 samples

Genroe

Customer surveys and customer survey questions come in many shapes and sizes and it can be confusing which you should use. But help is at hand: there are only three types of customer survey question you will ever need. In this post we’ll examine each question type, how it should be used and provide examples.… … The post The Customer Survey Questions Experts use, with 149 samples appeared first on Genroe. General PP: Customer Feedback Survey Design

WWD Digital Beauty Forum

Optimove

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5 Martech Stacks that can Generate Leads for Your Business

Fox Metrics

The first step in selling products and services is actually getting customers to see what you are doing. This can either be by bringing them to where you sell or taking it to them. In either case, visibility is the subject of consideration.

WWD Digital Forum NYC 2019

Optimove

The post WWD Digital Forum NYC 2019 appeared first on Optimove. events

40

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

WWD Digital Forum LA 2019

Optimove

The post WWD Digital Forum LA 2019 appeared first on Optimove. events

40

eTail Asia 2019

Optimove

The post eTail Asia 2019 appeared first on Optimove. events

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