Sun.Feb 10, 2019

10 Most Relevant NPS Software Platforms That Help You To Manage Customer Feedback

Lumoa

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs. Feed generated with FetchRSS

Chatbot Human Handoff: Seamless human takeover in a hybrid solution

kommunicate

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model. Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive.

Changing Conversations In the Chat Window and Chat Team

RapportBoost

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent of customers surveyed expressed a preference for email over telephone and social media. If you’re thinking email beats out live chat – think again.

TOFU, MOFU & BOFU Tactics that Power-up your Marketing

Genroe

Marketing has changed drastically in the last few years. High pressure sales tactics don’t work as well as they used to, if anything, they now deter buyers rather than encourage them to invest in a product. To convert prospects into purchasers you need to provide them with the right information at the right time to… The post TOFU, MOFU & BOFU Tactics that Power-up your Marketing appeared first on Genroe. B2B - Business to Business Inbound Marketing PP: B2B Marketing

The Path to Journey Management

Speaker: Kerry Bodine and Lindsay Sykes

The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.

Hippo, Earnin and Postmates Share CX Insights

StellaService

On February 6, we hosted a panel discussion for CX leaders in Mountain View. Our friends at Hippo were kind enough to host the event in their space, and their […]. The post Hippo, Earnin and Postmates Share CX Insights appeared first on Stella Connect. Agent Engagement cx insights

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

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