Fri.Oct 08, 2021

CX Day 2021: A Reflection on My Customer Experience Journey

BlueOcean

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence.

Guest Post: 4 Customer Service Best Practices for Your Subscription Business

Shep Hyken

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ChurnZero Earns a 2021 Tech Cares Award from TrustRadius

ChurnZero

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award.

B2B 76

#11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hey,… The post #11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest appeared first on.

UC, Contact Center Integration Drives Business Value

How extensive is integration, and how are companies leveraging it—both technically and operationally? In this whitepaper, you’ll receive in-depth insights on how companies are utilizing integrated platforms in their day-to-day operations and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory

ChurnZero

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory. 58% of businesses focus their customer experience strategy on increasing value for their customers.

More Trending

Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award

CSM Magazine

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter. With workplace shortages making headlines, the last thing businesses need now is to lose staff.

Data 52

[Podcast] Socialize by Using Social: Engaging Customers for Exceptional CX

Lithium

Socialize by Using Social: Engaging Customers for Exceptional CX. The Customer Engagement team is back with the second episode of Titans of Customer Engagement: A Customer Experience Podcast.

Keynote: Guest Experience in the Hospitality Sector by Sharon Head.

CX Centric

About CX Centric Conversations CX Centric Conversations are interactive international discussions centered on business growth through Customer Experience and Customer Centricity. We are a global community. To keep updated about future events and projects please click here.

[Podcast] Audience-First: Lessons & Strategies for Building a Better Brand

Lithium

Audience-First: Lessons & Strategies for Building a Better Brand. A big thank you to everyone taking time to listen to our podcast, and giving us such positive reviews!

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Customer horror stories: There's no way back

inSided

Hello October! ?? And welcome to our inSi-DED (see what we did there?) series. As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales. As Customer Success and Community professionals, we know it's not all roses and rainbows.

[Podcast] Invest for Impact: Transforming a Legacy Brand with Digital Engagement

Lithium

Invest for Impact: Transforming a Legacy Brand with Digital Engagement. For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art ( ), Social Media Lead at MITRE Corporation , about shifting a longstanding organization into the social media space.

Understanding the Responsibilities of a Human Resources Manager

CSM Magazine

A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively.

[Podcast] NetApp Community Channels: Measuring Growth & Implementing New Features

Lithium

For our 5th episode of Titans of Customer Engagement, Drew Claybrook ( ), Digital Support Community Manager of NetApp, joins the show to discuss his experience with NetApp and how they’re expanding community channels to provide even better customer support.

Remote Agents and Digital Transformation

Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.

Digital Requirements Force Legacy Tech Out Of The Way – But Not As Fast As Businesses Wish

Forrester's Customer Insights

Today’s world, rife with supply chain emergencies, natural disasters, and pandemic responses, requires agility and adaptability that businesses cannot deliver with static, overly-customized tech. Architecture & Technology Strategy Business Technology (BT) commerce digital business

[Podcast] Strategizing Social Media for an Ever-Evolving World

Lithium

Lucas Diorio ( ), Social Media Manager at GTB, joins us for an episode of Titans of Customer Engagement to discuss his ideas on how to keep up in an ever-changing digital landscape.

Protected: COVID Response

GlowTouch

This content is password protected. To view it please enter your password below: Password: The post Protected: COVID Response appeared first on GlowTouch Technologies

[Podcast] Drive Customer Engagement with the Help of Internal Stakeholders

Lithium

Joining the podcast is a powerhouse of innovation, Anna Chu ( ). Marketing expert, Senior Product Marketing Manager at Microsoft, helms-woman of the Microsoft Tech Community (boasting over 600k members), and beyond!

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

How to drive digital change in the name of your customer

MyCustomer

Download this Report. Lead goal. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource

Key SaaS Integration Challenges & Benefits

SmartKarrot

Just like the two faces of a coin, SaaS integration too comes with its own set of challenges and benefits. As the maturity of SaaS integration increases, so does the importance of integration. Clubbing in SaaS with the corporate systems has become more than necessary today.

Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience

SaleMove

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience. The post Know When to Hold ‘Em: Winning More P&C Insurance Sales with the Digital Customer Experience appeared first on Glia Blog | Digital Customer Service Explained.

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes

C Space

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes. A host of prestigious judges, from brands including LEGO, Google, SAP, Truist, General Mills and Insights in Color, selected the winners based on their ability to generate insights that change the world of business, transforming customer insight into strategic advantage. Tweet.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Creating a new SaaS NPS benchmark with digital experience intelligence

Qualtrics

Virtually every statistic and measurement your brand gathers are to answer one ultimate question: “How are we doing?”

Wie Führungskräfte im B2B-Marketing für unberechenbares Wetter planen können

Forrester's Customer Insights

Though the forecast for 2022 remains unsettled, B2B marketing leaders can take decisive steps to set themselves and their teams up for success. Age of the Customer B2B Marketing Chief Marketing Officer Emerging Growth Marketing Europe marketing annual planning marketing strategy Planning Assumption

What true motivation is (and is not)

Brad Cleveland

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation.

Wechsel von Lead-zentrierten Fokus zu Buying Groups: Der Schlüssel zum Demand- und ABM-Erfolg

Forrester's Customer Insights

As demand and account-based marketing (ABM) leaders look to lay new foundations in 2022, a focus on buying groups and intuitive, highly contextualized experiences will be critical.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!