Wed.Jun 08, 2016

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Keeping Up with the Data Eruption

InMoment XI

7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly videos, and put up two new Instagram posts. And given the fact she spent 8 hours at school and 4 hours at gymnastics practice, that. View Article.

Data 200
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Sell the customer service experience, not the mechanics behind it

Vonage

The connection between customer service and marketing is undeniable. If you deliver good customer service, let people know as part of your marketing efforts. And you can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience. Smart companies know the value of promising – and delivering – great customer service.

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Keeping Up with the Data Eruption

InMoment XI

7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly videos, and put up two new Instagram posts. And given the fact she spent 8 hours at school and 4 hours at gymnastics practice, that.

Data 200
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Why Positive Word-of-Mouth is Insanely Powerful

Experience Investigators by 360Connext

What do you think when someone tells you about something that’s “gone viral?” Do you think it’s a funny video? A cringe-worthy comment? A parody of the latest topic in the zeitgeist? I don’t know about you, but I don’t think of customer experience as a recipe for going viral. Cat videos? Absolutely. Great customer service? […]. The post Why Positive Word-of-Mouth is Insanely Powerful appeared first on Customer Experience Consulting.

Video 139
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Keeping Up with the Data Eruption

InMoment XI

7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly videos, and put up two new Instagram posts. And given the fact she spent 8 hours at school and 4 hours at gymnastics practice, that.

Data 200

More Trending

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Five Reasons Your Company May Fail at Customer Service

ShepHyken

Customer Service Culture. There are a number of reasons that companies fail at customer service. As I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own research, there are some very clear reasons. Sometimes it’s not what you are supposed to do, but what you should avoid doing. If you’ve been following my work, some of this may seem like a review, yet we must constantly be reminded of these reasons.

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Personas vs. Segments – what’s the story?

Ian Williams

In the customer experience world, there is increasing dialogue about the importance and utilisation of customer personas. For anyone who has not yet encountered them, you may be forgiven in initially thinking that they are exactly the same thing as customer segments. In this post we will be discussing the similarities and differences between the two, however we will also be talking about the evolution and future of segmentation within both the Customer Experience and Marketing worlds… A mi

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Interactive Intelligence CEO: 'The Juice for Us is in PureCloud'

Think Customers

Investing in new products without alienating your current customer base can be a complicated process. Interactive Intelligence, a call center solutions provider, is tackling this issue head-on as it promotes its PureCloud platform among customers who have embraced its on-premise solution. Earlier this week, at a press conference during Interactive Intelligence's annual Interactions user conference, attendees peppered CEO Don Brown with questions about the company's plans for its on-premise solut

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Unhappy holidays? The state of UK travel customer experience

Eptica

Date: Wednesday, June 8, 2016 Unhappy holidays? The state of UK travel customer experience. Published on: June 08, 2016. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. Digital channels have also driven up the level of competition in the sector, putting downward pressure on prices as transparency increases.

Travel 48
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Why Customer Journey Mapping Should be Relevant to You

Bold360

The amount of data that most large organizations are able to compile on their clients is mind boggling. These large chunks of information and analytics, often including Big Data, can provide organizations with an incredible amount of useful statistics and indicators that help them to measure performance and predict trends.

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INFOGRAPHIC: 2016 U.S. State of Customer Service

Tricia Morris

As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about customer service expectations, perceptions, preferences and trends so that your organization can not only move forward, but move ahead when it comes to customer service and engagement.

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5 Things to Do as Sales Tech Disrupts Marketing’s Role in 2016

LiveChat

Marketing has evolved, buying has evolved, and now sales is ready to evolve. We’re seeing that the line between marketing and sales is getting blurrier by the minute as salespeople get more love from developers and new sales tools. But is it just deepening the gap between sales and marketing and how do you share the pipeline if sales is trying to take marketing into its own hands?

Sales 41
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5 Tips for Having Better Conversations in the Call Center

Talkdesk

What is a call center designed for if not talking on the phone? Whether you’re an inbound agent or an outbound rep, the bulk of your job is speaking to strangers on the phone. Sure, there’s after call work and other administrative tasks, but the most important thing you do all day is talk. We all know how to talk. We do it every day, whether it’s chatting with friends, texting our parents, emailing our boss or scolding those hooligan teenagers across the street.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Upgrading to JD Edwards EnterpriseOne 9.2? Two Steps for a Successful Upgrade

Circular Edge

This is custom heading element. Why do we fall short in utilizing new features? All too often, stakeholders are hesitant to suggest process improvements that help them fully utilize new features. Instead, we focus on survival and getting back to the status quo. So often refining business processes is overlooked -- and we sacrifice the full potential of an upgrade.

Video 40
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Employee Engagement Communication: JOIN #PeopleSkills Chat 6/12

Kate Nasser

What does it take for leaders & managers to excel at employee engagement communication? JOIN #PeopleSkills Twitter chat June 12 10amEDT/2pmGMT w/ The People Skills Coach™ to explore this topic. The post Employee Engagement Communication: JOIN #PeopleSkills Chat 6/12 appeared first on KateNasser.com.

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Part time employees hurting companies’ Customer Service

The DiJulius Group

Are part-time employees hurting the Customer Experience your company delivers? Since the recession and Health Care Reform we have seen a huge trend of companies shifting workers to part-time to lower payroll and avoid paying for employee health insurance. However, there is one company, Sheetz, headquartered in Altoona, PA, that is bucking that trend and […].

Company 40
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Using Software and Savvy to Create Relationship Intelligence

Amity

Over the last several years, sophisticated tools for analyzing customer data have made it possible for companies to target increasingly granular characteristics of their buyer personas. The idea, naturally, is to bring more of a personal touch to their interactions. But focusing too much on the quantitative aspects of customer relationships can have the opposite effect.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Dial Intelecom for Sweden, the First Country in the World to Have Its Own Telephone Number

CSM Magazine

Børge Astrup, managing director of Intelecom Contact Centre Division explains how the latest contact centre technology is revolutionising the travel industry with a new form of ‘reality’ tourism in the cloud. You may have read recently about how The Swedish Tourist Association (STA) has celebrated Sweden becoming the first country in the world to abolish censorship 250 years ago by launching its own phone number.

Tourism 40
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The Muhammad Ali Experience: 5 Lessons for Winning {Infographic}

Michelli Experience