Education Services Group

FEBRUARY 26, 2023

Customer Success leaders have a lot in common with rockstars. We’re all excellent storytellers. We are energetic about our work. We aim to deliver the absolute best experiences imaginable. We do well in front of crowds (i.e., customers). And we both go on tour. As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of.

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Customer Success Leadership Exercises Meeting 97

West Monroe

FEBRUARY 26, 2023

A recent Business Insider headline read, “By 2030, cleantech market could surpass the value of oil market.” Though significant, the possibility should come as little surprise as governments around the world look to accelerate the energy transition and as the cost of fossil fuels rise amid the war in Ukraine and ongoing supply chain disruptions.

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Trends Government Resources Technology 52

SAP Customer Experience

FEBRUARY 26, 2023

Customer engagement, customer journeys, and customer support are key areas of focus for any well-set-up customer portal. These areas have the highest impact on the success of a portal because they directly influence the customer experience, which is a critical factor in driving customer satisfaction, loyalty, and retention. By prioritizing.

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Customer Experience Customer Satisfaction Customer Journeys Loyalty 57

ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

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Customer Service Call Center Ecommerce Call Center Experience 62

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Knowmax

FEBRUARY 26, 2023

The post First Contact Resolution: Definition, Importance & 6 Ways To Improve It appeared first on Knowmax.

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Customer Experience Customers 52