Fri.Jan 22, 2021

The Misuse of Tech-Touch Strategies in Customer Success – and How To Fix It

inSided

Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming. Customer Success

Best Practices to Monitor Your Remote Call Center Agents

ShepHyken

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario.

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How Uplight Marketplaces Adapted and Thrived in 2020

Uplight

We can all agree that 2020 was different from the average year in almost every way possible, and that is no exception when it comes to utility Marketplaces powered by.

Q&A: Selling for People Who Don’t Love Sales

ChurnZero

So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase conversations? But I didn’t want a job in sales!”.

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How to Build and Release Perfected Products

Centercode

What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field.

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Do Your Digital Transformation Efforts Meet Your Customers’ Needs?

Hello Customer

Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. As a service company, this can be challenging.

Watch: CRM Hack on Measuring the Right KPI, B2CRM Weekly News Update, and a CRM Analysis on JD Sports

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel.

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology.

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18 People You Can Hire for Legal Outsourcing Services

Magellan Solutions

18 Legal Professionals you can hire for Legal Outsourcing Services. How to optimize your legal firm in all directions? Hire legal professionals offshore. . Legal professionals who possess skill sets at par with your homegrown legal practitioners.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Jan 22 – Customer Success Jobs

SmartKarrot

Watch: CRM Hack on Measuring the Right KPI, B2CRM Weekly News Update, and a CRM Analysis on JD Sports

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel.

4 areas to focus on for successful CX in 2021

Eptica

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021.

Video 73

How to Build Your Customer Service Chatbot?

kommunicate

In the past couple of years while working with large financial institutions and educational institutions we have learned a lot about customer service. When we started we saw customer service as a process to answer customer queries.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

5 Fintech Tools Reshaping the Consumer Financial CX

Smarter CX

A new generation of CX technology is reshaping the way consumers deal with money. The days of having to deal with banks or credit card companies in-person are over. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching.

6 tips to reduce nonresponse bias

delighted

To create a thoughtful customer survey, you need to decide what to measure, the sending method, and your survey audience. Even after careful consideration during the survey creation process, you notice your survey response rate is lower than expected. What could be causing this?

From Prime Time to My Time

dscout People Nerds

Exploring Streaming Behavior with a dscout Moments Mission

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How to deliver customer success remotely

CustomerSuccessBox

I’m sure you would agree with me on the fact that customer success is the most important resource to help maintain customer trust in your business. And if given a chance, you’d like to be always with your customers, make them feel that you’re part of their team 24X7.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Evolution of Customer Success: Past, Present, and Future

SmartKarrot

Is it really 2021? Did we successfully make it through 2020 and the years ahead of that? Most importantly, have things changed over the realm of time, or are they extant?

XM Institute Founder Bruce Temkin: ‘Every process that touches a human can be improved with XM’

Qualtrics

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization.