inSided

JANUARY 22, 2021

Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming. Customer Success

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Oracle

JANUARY 22, 2021

A new generation of CX technology is reshaping the way consumers deal with money. The days of having to deal with banks or credit card companies in-person are over. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching.

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Strikedeck

JANUARY 22, 2021

Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine. The post Reorienting the Next Battle Ground of Competitive Differentiation first appeared on Strikedeck | Customer Success Platform.

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Hello Customer

JANUARY 22, 2021

Digital transformation accelerated in many companies over the past year. Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. As a service company, this can be challenging. How do you know if you still reach your customers?

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kommunicate

JANUARY 22, 2021

In the past couple of years while working with large financial institutions and educational institutions we have learned a lot about customer service. When we started we saw customer service as a process to answer customer queries. However, soon we started seeing it as a great way to build loyalty, excite customers while ensuring satisfactory [.]. The post How to Build Your Customer Service Chatbot?

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Chatbots Customer Service How To Financial 98

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.

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Call Center Virtual Call Center Contact Center Average Handle Time 87

Eptica

JANUARY 22, 2021

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021. Author: Pauline Ashenden - Demand Generation Manager With customer experience now key to winning and retaining business for every organisation how can contact centres play their part? Based on the latest Contact Babel research with consumers and contact centres we outline four key areas to focus on to deliver outstanding customer exper

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iPerceptions

JANUARY 22, 2021

With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes? The post COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach appeared first on Astute.

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Uplight

JANUARY 22, 2021

We can all agree that 2020 was different from the average year in almost every way possible, and that is no exception when it comes to utility Marketplaces powered by. The pandemic caused uncertainty and challenges at every turn, but the Uplight team and our utility partners adapted, innovated, and stayed focused on delivering value Read More. The post How Uplight Marketplaces Adapted and Thrived in 2020 appeared first on Uplight.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

delighted

JANUARY 22, 2021

To create a thoughtful customer survey, you need to decide what to measure, the sending method, and your survey audience. Even after careful consideration during the survey creation process, you notice your survey response rate is lower than expected. What could be causing this? Enter – nonresponse bias. Let’s break down the definition of nonresponse bias and how you can give your survey response rate a boost with 6 easy-to-implement tips.

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Tips Survey Feedback Measurement 60

Centercode

JANUARY 22, 2021

What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field. If your focus is UX, you might call a product perfect if it has a seamless UI that’s completely intuitive and easy to use.

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How To Roadmap User Experience Return on Investment 59

Optimove

JANUARY 22, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Return-Free Product Returns & Primark’s Position on Going Digital.

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Sports CRM Analysis Measurement 52

Centercode

JANUARY 22, 2021

What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field.

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How To 52

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Optimove

JANUARY 22, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Return-Free Product Returns & Primark’s Position on Going Digital.

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Sports CRM Analysis Measurement 52

CustomerSuccessBox

JANUARY 22, 2021

I’m sure you would agree with me on the fact that customer success is the most important resource to help maintain customer trust in your business. And if given a chance, you’d like to be always with your customers, make them feel that you’re part of their team 24X7. Rather you don’t mind working right out of their office. Alas! Wishful thinking…In reality, it looks remotely feasible.

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Customer Success How To Travel Video 52

Magellan Solutions

JANUARY 22, 2021

18 Legal Professionals you can hire for Legal Outsourcing Services. How to optimize your legal firm in all directions? Hire legal professionals offshore. . Legal professionals who possess skill sets at par with your homegrown legal practitioners. Minus the zeros you write on the checks for their services. Legal Process Outsourcing companies provide the following legal aids.

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Fashion Consulting Innovation Company 52

dscout People Nerds

JANUARY 22, 2021

Exploring Streaming Behavior with a dscout Moments Mission.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Qualtrics

JANUARY 22, 2021

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization. Bruce didn’t start out to be an XM expert. In fact, he acknowledges being a less-than-stellar academic student, focusing more on money-making activities.

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Customer Connectedness Customer Journeys Employee Engagement Leadership 26

SmartKarrot

JANUARY 22, 2021

Role: Customer Success Strategy, Director Location: Belmont, CA, US Organization: RingCentral As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals.

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Customer Success Strategy Customers Financial 10

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. During the interview he dove into 3 main topics: Redirecting your focus during the global health crisis Upcoming collaborations with Zendesk The future of remote assistance.

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Self Service Virtual Call Center Video Call Center 52

SmartKarrot

JANUARY 22, 2021

Is it really 2021? Did we successfully make it through 2020 and the years ahead of that? Most importantly, have things changed over the realm of time, or are they extant? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change.

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