Experience Matters

DECEMBER 24, 2018

Since tomorrow is Christmas, I decided to share 12 wishes for you and your experience management (XM) efforts. Here goes… During the upcoming year, I hope that you: Celebrate successes. It’s easy to get caught up in thinking about the next milestone to achieve, but make sure to regularly take account of the great things that you and your team have already accomplished.

Customer Experience 189

Customer Experience Management Customer Connectedness Customers 189

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. Marketing thinkers, practitioners, and business leaders shared great insights this year. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018. Balancing data with humanity in marketing. “Data allows us to reach into places we haven’t had access to before, anticipating unmet needs, having empathy.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. (Freshdesk) Customer service teams now have more resources at their disposal than ever for understanding and assisting customers.

e-support 88

e-support Customer Service Loyalty Data 88

kommunicate

DECEMBER 24, 2018

The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was outsourcing the support to the call centers or creating an in-house team. Previously, businesses heavily relied on tools such as phone calls or emails. But it became [.]. The post How to Choose the Right Customer Support Software?

Software 68

Software How To Call Center Customers 68

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NetBase

DECEMBER 24, 2018

‘Twas the night before switching, we’d chosen the best. And in our excitement, we just couldn’t rest. We finally had NetBase! We knew it was right. To boost our brand’s efforts with top-notch insight. “What made you choose NetBase?” You’re wondering, “Do tell!”. We’re happy to share – we could shout, scream or yell. About their great features – they’re state-of-the-art.

Analysis 54

Analysis Customer Care Tools Brands 54

Up Your Service

DECEMBER 24, 2018

I’m in Geneva speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU! Let’s all play our part to shape the future of travel and of service. The post Flying is the Business of Freedom appeared first on UP Your Service.

Airlines 40

Airlines Travel Government Meeting 40

Qualtrics

DECEMBER 24, 2018

At Qualtrics we believe in experiences. We want to provide our employees the best employee experience possible. One way we do this is to offer to pay for an annual ‘Qualtrics Experience’. Employees can decide when, where and how to have this experience and then let us know what they learned. This story is part of a ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience.

Government 34

Government Training Employee Experience Survey 34