InMoment XI
MAY 4, 2018
I was in Las Vegas last month. It was a great time! Nope, not gambling and running around in “pleasure”, but attending a conference, CXFusion. This conference brings many CX professionals together to talk about their best practices in CX and hear from others. I wasn’t being facetious when I said, “It was a great. View Article.
QuestionPro Audience
MAY 4, 2018
Market research is the fuel that propels products, services, and even ideas. In fact, market research might even be more important than the fuel metaphor, since crashing a campaign or initiative is more severe than sputtering at the gate. As award-winning social media scientist and author Dan Zarrella once said, “Marketing without data is like driving with your eyes closed.”.
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InMoment XI
MAY 4, 2018
I was in Las Vegas last month. It was a great time! Nope, not gambling and running around in “pleasure”, but attending a conference, CXFusion. This conference brings many CX professionals together to talk about their best practices in CX and hear from others. I wasn’t being facetious when I said, “It was a great. View Article.
GetFeedback
MAY 4, 2018
The more we automate business processes, the more we lose sight of our customers. It’s a reality in SaaS and practically every industry in the world. Though technology has undoubtedly made our jobs easier and improved the overall customer experience , it’s also distanced us from the people we serve. This is especially true for product teams, who are increasingly separated from the end users they’re building for.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Vonage
MAY 4, 2018
You know that compliance with PCI standards is important for your business. Compliance means you’re doing everything you can to ensure that you and your customers are protected — and that every credit or debit card transaction you process goes as smoothly and safely as possible. Yet even though you may already understand how vital PCI compliance is for your business, it still may not be in 100 percent compliance.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
MAY 4, 2018
This week we feature an article by Meyer Baron who writes about the essential stages of a winning customer experience. Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. “Customer experience” means different things to different people. The digital marketer may see the website as the key to producing a great customer experience, while the customer service pro may see training and culture as the keys to customer experience.
Escalent
MAY 4, 2018
Consumers now see Comcast as a major Quad Play provider, new data shows Editor’s Note: This is the final installment of a three-part blog series based on a new, independent research study called “The Xfinity Mobile Effect.
PeopleMetrics
MAY 4, 2018
Tax season is finally over, and many accounting and tax services providers are coming back online and starting to think of how they can improve in 2019. Maybe software needs updating, staff needs better training, or processes need to be streamlined. As the old saying goes, hindsight is 20/20. Before trying to decipher which improvement initiative will yield the highest impact, accounting and tax service providers can skip the headache entirely by simply asking clients what they can do better nex
Grupo Noa
MAY 4, 2018
Lead generation is the most vital element of call center services. An entrepreneur does not have enough time to meet all clients personally and explain them about the company’s newly launched products and applicable after-sale-service. Wow, marketing survey quoted that 52% will not interact with a brand due to band mobile experience. That is when the lead generation services , and appointment setting functions of call centers assume primary importance.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Responsetek
MAY 4, 2018
Choice Paralysis; why too much of a good thing can be harmful to your brand. Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with? Well if you have, you join the millions of consumers who suffer the same ‘shopping’ paralysis daily. .
InnerTrends
MAY 4, 2018
If you offer live chat in your app, you will surely have asked yourself one of the following questions at least once so far: How many of the live chat sessions are started by new customers? How many of the live chat interactions help generate revenue? Can you use the live chat team as a growth channel? Let me share with you the real story of one of our customers who wanted to find out how the live chat influences clients to finish the onboarding.
Responsetek
MAY 4, 2018
Every brand in the history of brand creation wants to be the number one customer choice. To be the favoured brand, the one chosen above all others. But with the continued expansion of products and services in almost every industry, coupled with the wide ranging sku’s belonging to almost every brand, succeeding in becoming the consumer’s first choice is becoming ever harder.
Oracle
MAY 4, 2018
From customer service experience to baseball, underdog stories are powerful. Take the story of Jim Morris from the movie, The Rookie , as an example. A draft pick of the Milwaukee Brewers in 1983 and the New York Yankees in 1982, Morris failed to advance. He left his career as a professional athlete to become a high school teacher and baseball coach.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
MAY 4, 2018
From a customer impact perspective, it may seem to make sense that you would start prioritizing your CX improvement efforts based on a list of customer or user painpoints – in a similar fashion that an emergency department would triage incoming patients. However, the problem with this approach is that it only factors in one […].
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