InMoment XI
NOVEMBER 10, 2016
The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work. While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit.
Vonage
NOVEMBER 10, 2016
The CEO of Busey Bank, Van Dukeman, has an interesting concept he calls the of Business. I heard his presentation on the subject of how quickly a business moves when I had the privilege of working with the bank, and I realized the importance of how velocity applies to the customer service experience. What comes to mind when you hear the word velocity ?
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InMoment XI
NOVEMBER 10, 2016
The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work. While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. View Article.
Kayako
NOVEMBER 10, 2016
Why worry about churn when you can just get new customers? New SaaS companies are obsessed with growth. Think of growth like hosting a party at your home. You stand out in your front yard and invite any passer by to enter, while your close friends are sneaking out the back door because you’ve not offered them a drink or a snack. Your house will fill up quickly but without hospitality, your guests will leave just as quickly.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Comm100
NOVEMBER 10, 2016
Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% to $655.8 billion, which is significantly higher than the 10-year average of 2.5%. To prepare for the flood of shoppers before the holiday season, many retailers take to seasonal hiring.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Avaya
NOVEMBER 10, 2016
I was really fortunate to begin my career at IBM. It was a company ahead of its time in terms of diversity and the investments they made in women. I spent 18 years there. I learned, I grew, I was challenged and mentored by women and men, and I never felt marginalized because of my gender. When I changed companies, I had a much different experience. Different doesn’t mean bad.
iPerceptions
NOVEMBER 10, 2016
When your company operates globally, this typically means needing to manage multiple websites for multiple countries in multiple languages. This can obviously be a considerable challenge, especially when you’re always trying to find ways to optimize your website experience.
Daniel Group
NOVEMBER 10, 2016
In this blog, I want to share how one company, Carocon Corporation, has created client loyalty in an industry not know for much loyalty. Carocon Corporation is the fourth largest apartment contractor in the US. They build over 2,600 apartment. Read More. The post Creating Client Loyalty in a Tough Industry appeared first on The Daniel Group.
Natalie Petouhof
NOVEMBER 10, 2016
Tweet Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. Nearly 40% of Millennials are using ad block applications and their use is growing fast according to a study by PageFair & Adobe. So how does a company get their target customer’s attention? And with content marketing a #1 priority for most CMOs as more and more sales are decided upon before even talking to a sales person.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Talkdesk
NOVEMBER 10, 2016
Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. At the most basic level, your call center needs to provide a way to talk to customers, route calls, and optimize customer conversations.
Alida
NOVEMBER 10, 2016
Many smart companies use Net Promoter Score (NPS) to measure how well they’re meeting the needs and expectations of their customers. Enterprise messaging software company Slack, for instance, treats NPS as a leading indicator of growth, using it to improve its interactions with customers and prospects. Bill Macaitis, CMO of Slack, explains , “The larger the number of advocates for product, the lower the customer acquisition costs for the company, and the more effective customer success team will
Talkdesk
NOVEMBER 10, 2016
Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. At the most basic level, your call center needs to provide a way to talk to customers, route calls, and optimize customer conversations.
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