InMoment XI

DECEMBER 9, 2024

Winter 2024 is heating up the CX landscape! Generative AI is making waves, societal shifts are redefining expectations, and customer experience design is evolving beyond transactions into transformative journeys. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Lets dive into the hottest trends and their implications for experience improvement.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

Zonka Feedback

DECEMBER 9, 2024

Were thrilled to introduce the Zonka Feedback Partnership Program , created to empower businesses, agencies, and technology providers to transform customer experience (CX) and drive shared growth.

Feedback 98

Feedback Technology Customer Experience Customers 98

ShepHyken

DECEMBER 9, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys?

Feedback 74

Feedback Effort Score Airlines Hospitality 74

AWS Machine Learning

DECEMBER 9, 2024

With access to a wide range of generative AI foundation models (FM) and the ability to build and train their own machine learning (ML) models in Amazon SageMaker , users want a seamless and secure way to experiment with and select the models that deliver the most value for their business. In the initial stages of an ML project, data scientists collaborate closely, sharing experimental results to address business challenges.

Metrics 76

Metrics Training Connections Telecommunications 76

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

ShepHyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.

Customer Service 74

Customer Service Ecommerce Self Service Omni-Channel 74

Blueshift

DECEMBER 9, 2024

Managing multiple channels in e-commerce can be complex, especially when trying to deliver consistent, personalized experiences across every customer touchpoint. Brands today must connect with customers through multiple platforms including email, social media, mobile apps, and websites. However, without a unified strategy, this can quickly lead to fragmented messaging, missed opportunities, and a disjointed customer journey.

Marketing 52

Marketing Social Media Touchpoint Customer Journeys 52

CSM Magazine

DECEMBER 9, 2024

A key element of business success is engaging with customers through digital channels. Online communication, data processing, transactions, and user support require reliable protection and the appropriate infrastructure. Conventional hosting solutions no longer meet the requirements. They need to provide the necessary security and stability. As a result, more and more companies are switching to VPS servers because the difference is quite noticeable.

Communication 52

Communication e-support Consulting Customer Confidence 52

Uplight

DECEMBER 9, 2024

Applying data science and user-centric design to raise the IQ of smart thermostat demand response. Our grid planners and network operators dont trust demand response, and they dont count on it. Because to them its not real. Coming from a program manager overseeing a smart thermostat portfolio that regularly delivers over 70 MW of load Read More The post How Predictable is Your Load Flexibility?

Data 52

Data Management Industry 52

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.

Gamification 52

Gamification Engagement Sports CRM 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Happy or Not

DECEMBER 9, 2024

Retaining customers is essential for business growth. At HappyOrNot, we understand that the key to boosting customer retention is effectively using feedback analytics. Feedback insights help craft a customer retention strategy that keeps loyal customers happy as well as attracts new ones. A strong retention program reduces customer churn and maximizes each customer relationship’s value, ultimately increasing profitability.

Customer Retention 36

Customer Retention Analytics Feedback Analysis 36

Forrester's Customer Insights

DECEMBER 9, 2024

Using SEI tools, dev leaders can optimize their software development processes while improving the developer experience. The market growth in SEI tools directly corresponds to the explosive use of genAI TuringBots, commonly referred to as copilots for software development.

Software 36

Software Tools Marketing Measurement 36

CSM Magazine

DECEMBER 9, 2024

Artificial Intelligence is evolving, and Agentic AI is its next major leap. Unlike today’s AI, which follows predefined instructions, Agentic AI takes initiative. It thinks, plans, and acts independently to achieve goals. The demand for Agentic AI isnt just growingit’s skyrocketing. Businesses across industries are clamoring for solutions that reduce human oversight while boosting efficiency and innovation.

Healthcare 52

Healthcare Financial System Innovation 52

The DiJulius Group

DECEMBER 9, 2024

Be A Warrior in Business In this episode, John welcomes NIP & RITA SINGH, founders of S&A Consulting Group, a global resource management consulting company, and most recently, best-selling authors of a brand new book, Be A Warrior In Business: How To Develop Resilient Organizations and Teams Learn: What it means to Be A. Read Full Article The post 188: Be A Warrior In Business appeared first on The DiJulius Group.

Consulting 52

Consulting Groups Resources Brands 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Uplight

DECEMBER 9, 2024

Applying data science and user-centric design to raise the IQ of smart thermostat demand response. Our grid planners and network operators dont trust demand response, and they dont count on it. Because to them its not real. Coming from a program manager overseeing a smart thermostat portfolio that regularly delivers over 70 MW of load Read More The post How Firm is Your [Load] Flexibility?

Data 52

Data Management Industry 52

CSM Magazine

DECEMBER 9, 2024

Bitcoin was released in 2009 by Satoshi Nakamoto, and since that time, it has become a game-changer for the financial landscape, as it reduces the influence of banks and governments. This is the main reason why people, investors, and companies want to buy Bitcoin online. The original goal of Bitcoin was to be used for everyday payments, and although individuals have started to utilize it for that purpose, we still need to wait a long way until Bitcoin has widespread adoption.

Government 52

Government Banking Financial System 52

Forrester's Customer Insights

DECEMBER 9, 2024

Omnicom Group and Interpublic Group (IPG) announced their intentionto merge to form the largest global agency holding company. Executives indicate that they anticipate closing the deal in the second half of 2025.

Marketing 39

Marketing Groups Technology Company 39