Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? This time of the year invites tech predictions from analysts, futurists and advisory firms. For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data.

Trends 174

Trends Retail e-support Technology 174

Uniphore

NOVEMBER 10, 2017

Today, companies are increasingly adopting new strategies to improve the customer experience and profitability while lowering operational costs. Desktop automation is one such strategy, as it removes the barrier that the myriad of existing applications can present to a call center agent trying to deliver exceptional customer service, and thus empowers agents to provide faster, more personalized service to every customer, all while increasing operational efficiency.

Exceptional Customer Service 124

Exceptional Customer Service Call Center Strategy Customer Service 124

Alida

NOVEMBER 10, 2017

The prognosis is in: Health care is in the midst of disruption. The industry is facing uncertainty around the Affordable Care Act, and there’s pressure to drive digital transformation and manage costs. Just as intense is the pressure to deliver experiences that meet the expectations of consumers. In our recent webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age , digital strategy expert Ed Bennett shared his thoughts on the challenges facing health care and h

Hospitality 100

Hospitality Employee Engagement Consulting Consumers 100

ReviewTrackers

NOVEMBER 10, 2017

Online reviews on websites like Google, Facebook, Yelp, and TripAdvisor can make or break your company’s brand reputation. According to research , 9 out of 10 consumers believe that reviews are more important than any type of information provided by a salesperson; if a company’s reviews are negative, 4 in 5 will reverse their purchase decisions and take their money elsewhere.

Consumers 100

Consumers Hotels Study Brands 100

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Totango

NOVEMBER 10, 2017

Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the foundation of a great customer success operation. In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health.

Measurement 76

Measurement How To Analysis Customer Success 76

Totango

NOVEMBER 10, 2017

Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the foundation of a great customer success operation. In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health.

Measurement 72

Measurement How To Analysis Customer Success 72

Amity

NOVEMBER 10, 2017

Customer churn is not something that happens overnight. It’s often the product of false expectations brought about by poor business strategies. High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. This is why true Customer Success requires that your overall strategy takes into account not just the factors that make customers sign up, but also the factors that make them stay.

Sales 66

Sales Strategy Feedback Resources 66

Helen Dewdney

NOVEMBER 10, 2017

Black Friday is coming around again, that day in the calendar which marks the beginning of the Christmas shopping season. Black Friday is 24th November this year, but are there really bargains to be had? Last year a Which? investigation into Black Friday revealed that 49% of products on offer were actually cheaper in the months before or after Black Friday and the prices it checked last year showed that only 8% of the Black Friday deals were actually the lowest prices.

Retail 53

Retail Comparison Social Media Sales 53

LiveChat

NOVEMBER 10, 2017

Ah, lead generation! The cause of countless migraines among both, starting and experienced entrepreneurs. It’s a never-ending struggle to find more prospects, make them interested in your offer and – in the end – make a business flourish. There are so many lead generation strategies. Which of them I should choose, in which direction I should go, you might ask.

Social Media 49

Social Media eBook Strategy Marketing 49

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Communication

Verint

NOVEMBER 10, 2017

I recently spoke with Multichannel Merchant about the rising popularity of voice-activated activities, including voice shopping. Interest in such activities is high and recent retail shifts indicate this trend is here to stay. And, technology is catching up quickly. With the abundance of recorded phone calls and input from virtual assistants that are available for mining, solutions such as speech analytics have significantly improved voice recognition and language understanding abilities, openin

Analytics 25

Analytics Retail Trends Technology 25