Wed.Apr 07, 2021

Avoid Customer Confusion


Today’s customers are smarter than ever. They know how to buy. The digital/online world has given customers the power to research products, read reviews, and compare prices. Often, customers have made up their minds about what they are going to buy before they ever leave their home or office.

Virtual Journey Mapping Bootcamp: May 2021

Kerry Bodine

Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping.


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How to Engage Contact Center Agents in a Hybrid Workforce Model

NICE inContact

A hybrid workforce model isn’t going anywhere anytime soon. Agents are loving the flexibility and comfort it offers. But like anything, it comes with its own unique challenges as you try to keep employees engaged in their positions.

How to offer great IT Support for WFH Staff with visual assistance (6 examples)


Today more and more companies are recognizing the benefits of allowing their employees to work from home (WFH), or more accurately, work from anywhere (WFA) that best suits their lifestyle.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How to Optimize Reputational Risk Management in Banks


Bank Reputation Risk Management. Reputation is one of the most valuable assets that a bank can have. It’s also the most fragile one. After all, reputation is the key to building public and consumer trust. A great reputation can set a bank apart from its competitors.

More Trending

Why Customer Success Should Care About Review Sites And Which Ones To Focus On


If you’ve ever been a part of the decision-making process for purchasing software for your team, then you know, it is imperative that you do your due diligence before signing on the dotted line.

The Tesla vs Amazon stats that highlight all of NPS’s flaws


Loyalty The Tesla vs Amazon stats that reveal NPS's flaws

Are you ready for the most anticipated IN PERSON conference of 2021

The DiJulius Group

The vaccine everyone needs! A gathering of revolutionaries committed to changing the world by creating a customer service revolution. The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world!

Your Quick Guide to Selecting the Right Workforce Management Software


Contact Centers are measured along several dimensions. At the company level, KPIs such as customer satisfaction, Net Promoter Score, and upselling or cross-selling are typical.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Examples Of Sales Performance Dashboard


Sales, t he term is synonymous with the business itself. Sales are the lifeblood of any organization. Sales, along with revenue, is what keeps a business running. As your business generates sales, along with it, comes a mountain of data, figures, numbers and a sea of reports.

How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

How to Scale End-User Feedback as a Product Manager


In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. .

Outsource Transcription Philippines To Top BPO Solutions

Magellan Solutions

Choosing the most accurate medical transcription service. Accurate and timely transcription is an absolute must. Medical transcription is key in medical practice. Quality transcription is important for both physician and the patient. Small practices have three main options for transcription: .

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Localizing Content in a Global Customer Advocacy Program: How SAS Gets It Done


Taking a customer advocacy program global is no small feat. As programs grow, it becomes more challenging to create personalized content that feels hyper relevant to each member.

Everything About Local Citations You Need to Know

CSM Magazine

If you have recently set up your website for a local offline business you own, you need to know about local citations. Google and other search engines aren’t just about bringing global traffic to your website.

CDPs vs. Marketing Automation Platforms: What Marketers Need to Know


Let's dive into the Customer Data Platform (CDP) versus the Marketing Automation Platform (MAP), and the impact each of these platforms can have on your business, The post CDPs vs. Marketing Automation Platforms: What Marketers Need to Know appeared first on Blueshift. Customer Data & CDPs

How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

CX needs a combination of excellence and empathy


(This blog first appeared on


Case study: Implementing a scalable customer feedback model at Bizzabo


A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.

How AI Has Evolved the Role of Translators?

CSM Magazine

AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel , highlights three things that have changed about the translator role. AI and machine translation have come a long way since its early days.

Signs Your Outbound Telemarketing Services Is A Failure

Magellan Solutions

Take This As Precaution For A Successful Outbound Telemarketing Services. Telemarketing. Oldest but still the most effective marketing tool when your goal is to reach a wider market segment. This is divided into two types: the outbound telemarketing services and the inbound telemarketing.

Sales 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Your Customers Are Your Secret Weapon for Great App Development

CSM Magazine

An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Get it wrong, and no matter how brilliant your solution, you’ll struggle to grow your user base. Jack Underwood, Founder and CEO of Circuit explains.

Conversational AI for Customer Success


A conversational AI (Artificial Intelligence) is the pillar of a forward-thinking customer success platform. Its accurate and autonomous solutions are designed to fulfill the customer success objectives and leverage persistent and purpose-built conversations, thereby thinning the lack of human touch.

It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot

CSM Magazine

For many brands, the post-purchase experience is an afterthought. Maybe it’s something in the name, implying that the real work has already been done. Pete Shannon, COO at HelloDone believes that thinking this way is a big mistake.

April 07 – Customer Success Jobs


Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery.

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!