Thu.Jun 06, 2019

How to Survey Your Users and Customers for the Best Results

Survicate

The post How to Survey Your Users and Customers for the Best Results appeared first on Survicate. Best Practices Customer Feedback

How to Provide a Great Experience for Your Conference Guests

CSM Magazine

Paying conference guests often have high expectations and rightly so. When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience.

Customer Service Isn’t Dead: How to do it Right & Companies Already There

Comm100

With the proliferation of self-serve channels like knowledge bases , it’s easy to believe that quality customer service is no longer as important in the digital age. The opposite couldn’t be more true. Deciding what business areas to devote your time and finances to is growing in difficulty as businesses become more complex. Customer service needs to remain near the top of your priority list because of the great amount of competition in the market and how fast news can spread on social media.

Service NSW Tops My Worldwide XM Tour

Experience Matters

I’m on my way back from Australia; the end to a very long, but wonderful road trip.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

The Importance of Closing the Feedback Loop: A Discussion with Dropbox’s CCO

Customer Bliss

“I am a bridge builder and I really like that aspect of my role,” says Yamini Rangan , chief customer officer at Dropbox , a SaaS company that offers file storage and collaboration solutions to both individuals and companies.

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[WHITEPAPER] 5 Future-Proof Capabilities Your FSM Platform Should Have

Astea

Deliver on Future Service by Investing in a Smart FSM Solution Today. The future of service is here. Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving.

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience

iPerceptions

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way? Voice of the Customer

Improve Parts Planning With Field Service Management Software

Astea

Bring Your Field Operations and Supply Chain into Closer Alignment. In our industry’s past, field service management and parts planning used to be relatively simple. The same technician visited the same customer sites to fix the same equipment for years.

E3 2019 Live Blog: Social Media Reaction in Charts

Brandwatch CX

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Ask These Questions to Get Feedback from Customers

ReviewTrackers

Customer Experience

Storytelling Outcomes influence Post Sale Customer Expectations

One Millimeter Mindset

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself.

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Optimove’s Take on the 2019 Magic Quadrant for Multichannel Marketing Hubs

Optimove

For the second year in a row, Gartner included Optimove in their Magic Quadrant for Multichannel Marketing Hubs. This year, we achieved the highest placement in the Niche Player’s quadrant for Ability to Execute.

What is a warranty, what is a guarantee and what are my consumer rights?

Helen Dewdney

The differences with warranties, guarantees and consumer rights. People get muddled between these three things. Rarely do you need a warranty, however, there are situations where you may choose to buy a warranty. Consumer rights.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Top Summer Grilling Trends, Sourced from Social Sentiment

NetBase

People are getting excited about summer – and grilling! But it’s not your parents’ BBQ that has the internet abuzz. Times have changed.

Lose The Fear Of Facial Recognition If You Want CX Improvement

Beyond Philosophy

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment.

Why Complexity Is Killing Your Customer Experience

COPC

It is often said, the simple things in life are often the best. The reason that statement has held true for a long period of time is simply because the vast majority of people agree with it.

Marketing Is All About Moments: Don’t Wait For Them; Create Them

Forrester's Customer Insights

(Dave Novitzky contributed to this blog.) Marketers’ attempts to profile, segment, and model customers implies that consumers are static and can be fully defined, but they are anything but.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

The Six Steps to Hybrid Cloud

datastax

Hybrid cloud, or the combination of on-premises data centers with one or more public or private cloud, is quickly becoming the go-to computing environment for enterprises looking to build modern applications. Enterprises are now investing in cloud technologies at a faster rate than they are investing in other software technologies combined, according to McKinsey & Company.

How to Leverage Surveys to Secure Startup Funding

Survicate

The post How to Leverage Surveys to Secure Startup Funding appeared first on Survicate. Best Practices

CustomerCount teams with Noble Systems

Customercount

CustomerCount announces the integration of Noble Gamification solutions into the CustomerCount Feedback system. Continue reading → The post CustomerCount teams with Noble Systems appeared first on CustomerCount. Press Releases gamification Noble Systems

A Look Inside Your Users' Heads

dscout People Nerds

Headspace’s Design Research Lead on building qualitative research on the expertise of behavioral science and 6,000 years of meditation theory

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Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

Tampere Deck Arena announce development partnership with HappyOrNot

Happy or Not

Real-time Smiley Touch™ connects visitors, fans and all partners to co-create amazing Customer Service and Fan First Experience already from the day one. The post Tampere Deck Arena announce development partnership with HappyOrNot appeared first on HappyOrNot. Press Releases Client News

Smarter Demos: Mobile App with Active Notification for Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services.

YouTube’s Algorithmic Pedo-Failure

Forrester's Customer Insights

This week, YouTube turned to Facebook and said, “Hold my beer.” Yesterday after intense pressure the platform decided to demonetize channels that promote hate speech and discrimination. And in a terrifying story on Monday, the New York Times reported that YouTube’s recommendation engine surfaces videos of partially clothed children to viewers who’ve watched similar videos […]. artificial intelligence (AI) ethics google

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How to Present Your Research So That Stakeholders Take Notice and Take Action

dscout People Nerds

Use these 10 tips to keep your research reports actionable, informative, and fun

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A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.