Thu.Jun 06, 2019

How to Survey Your Users and Customers for the Best Results


The post How to Survey Your Users and Customers for the Best Results appeared first on Survicate. Best Practices Customer Feedback

How to Provide a Great Experience for Your Conference Guests

CSM Magazine

Paying conference guests often have high expectations and rightly so. When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience.

Customer Service Isn’t Dead: How to do it Right & Companies Already There


With the proliferation of self-serve channels like knowledge bases , it’s easy to believe that quality customer service is no longer as important in the digital age. The opposite couldn’t be more true. Deciding what business areas to devote your time and finances to is growing in difficulty as businesses become more complex. Customer service needs to remain near the top of your priority list because of the great amount of competition in the market and how fast news can spread on social media.

Service NSW Tops My Worldwide XM Tour

Experience Matters

I’m on my way back from Australia; the end to a very long, but wonderful road trip.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

The Importance of Closing the Feedback Loop: A Discussion with Dropbox’s CCO

Customer Bliss

“I am a bridge builder and I really like that aspect of my role,” says Yamini Rangan , chief customer officer at Dropbox , a SaaS company that offers file storage and collaboration solutions to both individuals and companies.

More Trending

Storytelling Outcomes influence Post Sale Customer Expectations

One Millimeter Mindset

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself.

Sales 85

[WHITEPAPER] 5 Future-Proof Capabilities Your FSM Platform Should Have


Deliver on Future Service by Investing in a Smart FSM Solution Today. The future of service is here. Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving.

E3 2019 Live Blog: Social Media Reaction in Charts

Brand Watch

Optimove’s Take on the 2019 Magic Quadrant for Multichannel Marketing Hubs


For the second year in a row, Gartner included Optimove in their Magic Quadrant for Multichannel Marketing Hubs. This year, we achieved the highest placement in the Niche Player’s quadrant for Ability to Execute.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Improve Parts Planning With Field Service Management Software


Bring Your Field Operations and Supply Chain into Closer Alignment. In our industry’s past, field service management and parts planning used to be relatively simple. The same technician visited the same customer sites to fix the same equipment for years.

Top Summer Grilling Trends, Sourced from Social Sentiment


People are getting excited about summer – and grilling! But it’s not your parents’ BBQ that has the internet abuzz. Times have changed.

What is a warranty, what is a guarantee and what are my consumer rights?

Helen Dewdney

The differences with warranties, guarantees and consumer rights. People get muddled between these three things. Rarely do you need a warranty, however, there are situations where you may choose to buy a warranty. Consumer rights.

Ask These Questions to Get Feedback from Customers


Customer Experience

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience


In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way? Voice of the Customer

Why Complexity Is Killing Your Customer Experience


It is often said, the simple things in life are often the best. The reason that statement has held true for a long period of time is simply because the vast majority of people agree with it.

The Six Steps to Hybrid Cloud


Hybrid cloud, or the combination of on-premises data centers with one or more public or private cloud, is quickly becoming the go-to computing environment for enterprises looking to build modern applications. Enterprises are now investing in cloud technologies at a faster rate than they are investing in other software technologies combined, according to McKinsey & Company.

Lose The Fear Of Facial Recognition If You Want CX Improvement

Beyond Philosophy

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment.

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

How to Leverage Surveys to Secure Startup Funding


The post How to Leverage Surveys to Secure Startup Funding appeared first on Survicate. Best Practices

CustomerCount teams with Noble Systems


CustomerCount announces the integration of Noble Gamification solutions into the CustomerCount Feedback system. Continue reading → The post CustomerCount teams with Noble Systems appeared first on CustomerCount. Press Releases gamification Noble Systems

Marketing Is All About Moments: Don’t Wait For Them; Create Them

Forrester's Customer Insights

(Dave Novitzky contributed to this blog.) Marketers’ attempts to profile, segment, and model customers implies that consumers are static and can be fully defined, but they are anything but.

Share the right insights with the right people


As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and he was talking about all of us who handle important and sensitive data. Enalyzer makes sure that you can easily share the right insights with the right people.

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!

A Look Inside Your Users' Heads

dscout People Nerds

Headspace’s Design Research Lead on building qualitative research on the expertise of behavioral science and 6,000 years of meditation theory


Tampere Deck Arena announce development partnership with HappyOrNot

Happy or Not

Real-time Smiley Touch™ connects visitors, fans and all partners to co-create amazing Customer Service and Fan First Experience already from the day one. The post Tampere Deck Arena announce development partnership with HappyOrNot appeared first on HappyOrNot. Press Releases Client News

Smarter Demos: Mobile App with Active Notification for Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services.

How to Present Your Research So That Stakeholders Take Notice and Take Action

dscout People Nerds

Use these 10 tips to keep your research reports actionable, informative, and fun

Tips 45

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.