Survicate

JUNE 6, 2019

The post How to Survey Your Users and Customers for the Best Results appeared first on Survicate.

Survey 40

Survey How To Customers Feedback 40

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience. There are some key areas which are often the most likely to affect a delegate’s experience, so it is essential to focus on making these aspects as slick as possible.

Conference 40

Conference How To Hotels Software 40

Comm100

JUNE 6, 2019

Company 120

Company Customer Service How To Customers 120

Experience Matters

JUNE 6, 2019

I’m on my way back from Australia; the end to a very long, but wonderful road trip. I’ve had a busy couple of months, delivering speeches and training in Salt Lake City (twice), London (twice), Orlando, Madrid, Sydney, and Melbourne, in addition to remote sessions in Paris and Philadelphia. What have I been speaking about? Operationalizing Experience Management (XM).

Training 254

Training Management Customer Experience Customers 254

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Customer Bliss

JUNE 6, 2019

“I am a bridge builder and I really like that aspect of my role,” says Yamini Rangan , chief customer officer at Dropbox , a SaaS company that offers file storage and collaboration solutions to both individuals and companies. With a background in sales and marketing, Yamini spent a lot of time talking to customers, mentioning that it was one of her favorite aspects of her job.

Chief Customer Officer 152

Chief Customer Officer Feedback Customer Journeys Leadership 152

datastax

JUNE 6, 2019

Hybrid cloud, or the combination of on-premises data centers with one or more public or private cloud, is quickly becoming the go-to computing environment for enterprises looking to build modern applications. Enterprises are now investing in cloud technologies at a faster rate than they are investing in other software technologies combined, according to McKinsey & Company.

Government 98

Government Data Software Strategy 98

Alliance by IFS

JUNE 6, 2019

Deliver on Future Service by Investing in a Smart FSM Solution Today. The future of service is here. Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving. Service organizations are now faced with the challenge of future-proofing their operations to keep up with the rapidly evolving customer demands and technologies.

Self Service 88

Self Service Software System Technology 88

iPerceptions

JUNE 6, 2019

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way?

Automotive 88

Automotive Meeting Customer Expectations Industry 88

dscout People Nerds

JUNE 6, 2019

Headspace’s Design Research Lead on building qualitative research on the expertise of behavioral science and 6,000 years of meditation theory.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

ModSquad

JUNE 6, 2019

Last week, we explored the value of proactive customer service and why that winning strategy pays off for savvy brands. Here’s a closer look at a specific proactive strategy that can make a real impact on a business. Online consumer review sites like Yelp and TripAdvisor can make or break a business with their star-based rating system. Whereas in days past word-of-mouth advertising was golden, today’s online reviews are platinum.

Social Media 74

Social Media Advertising Consumers Sales 74

Helen Dewdney

JUNE 6, 2019

The differences with warranties, guarantees and consumer rights. People get muddled between these three things. Rarely do you need a warranty, however, there are situations where you may choose to buy a warranty. Consumer rights. The Consumer Rights Act 2015 states that items must be of satisfactory quality, as described, fit for purpose and last a reasonable length of time.

Consumers 61

Consumers Insurance Retail Tips 61

NetBase

JUNE 6, 2019

People are getting excited about summer – and grilling! But it’s not your parents’ BBQ that has the internet abuzz. Times have changed. And retailers of the CPG variety would do well to monitor such sizzling hot social sentiment around summer grilling trends, as there are many opportunities to engage and cash in! What’s in a name? “BBQ” is a noun that has three different meanings with consumers – and that offers retailers a variety of powerful options for capturing this BBQ/grilling

Trends 54

Trends Culture Retail Travel 54

Enalyzer

JUNE 6, 2019

As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and he was talking about all of us who handle important and sensitive data. Enalyzer makes sure that you can easily share the right insights with the right people. Let’s say that you are handling employee feedback and you need to share the results with relevant department managers in your organization, for example, the Sales Manager should have access to the Sales employee feedback but

Report 50

Report Feedback Sales Examples 50

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Happy or Not

JUNE 6, 2019

Real-time Smiley Touch™ connects visitors, fans and all partners to co-create amazing Customer Service and Fan First Experience already from the day one. The post Tampere Deck Arena announce development partnership with HappyOrNot appeared first on HappyOrNot.

Connections 53

Connections Customer Service Customer Experience Customers 53

COPC

JUNE 6, 2019

It is often said, the simple things in life are often the best. The reason that statement has held true for a long period of time is simply because the vast majority of people agree with it. Most of us embrace the theory that, with all other things being equal, simpler explanations are generally better than more complex ones. Whether it is a home-cooked meal, a trip to the beach or sitting down to watch a movie, we all like something that is, hopefully, going to bring us satisfaction – an

Customer Experience 46

Customer Experience Self Service Effort Score Banking 46

Happy or Not

JUNE 6, 2019

We are incredibly proud to announce reaching 1 billion feedbacks (presses of one of our Smileys), which reflects the huge effort the HappyOrNot team has put in over […] The post World-famous ‘Smiley’ Customer Feedback Buttons Reach 1 Billion Presses appeared first on HappyOrNot.

Feedback 52

Feedback Customers 52

Forrester's Customer Insights

JUNE 6, 2019

(Dave Novitzky contributed to this blog.) Marketers’ attempts to profile, segment, and model customers implies that consumers are static and can be fully defined, but they are anything but. Consumers are in constant motion, evolving their brand affinities, lifestyle choices, technology usage, and emotional responses to the world around them. Yet most firms rely heavily […].

Marketing 55

Marketing Consumers Technology Brands 55

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Kustomer

JUNE 6, 2019

This year is a special celebration because it marks the 50th Anniversary of the Stonewall Riots. Early on the morning of Saturday, June 28, 1969, people who identified as lesbian, gay, bisexual, transgender and queer rioted following a police raid on the Stonewall Inn, a gay bar located in Greenwich Village in New York City. The bar was a gathering place for many in the LGBTQ+ community and had been the target of multiple police raids on the basis that the patrons were members of the LGBTQ+ comm

Interaction 45

Interaction Customer Experience Company Customers 45

Enalyzer

JUNE 6, 2019

As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and he was talking about all of us who handle important and sensitive data. Enalyzer makes sure that you can easily share the right insights with the right people. Let’s say that you are handling employee feedback and you need to share the results with relevant department managers in your organization, for example, the Sales Manager should have access to the Sales employee feedback but

Report 40

Report Feedback Sales Examples 40

Maru Group

JUNE 6, 2019

I can remember the conversation like it was yesterday. It’s one of those memorable moments you’ll likely never forget. My client looked at me, astonished and said, “ You want to do what with my respondents?!” The incredulous tone in her voice was enough to make me question myself, but only for a brief moment. I’ll admit, I say some really off the wall things.

Exercises 40

Exercises Groups Examples Brands 40

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. Nolan Corcoran, Solution Engineer, Oracle , describes how Oracle created a mobile app solution with active notification that allows both financial institutions and their clients to stay up to date.

Financial 40

Financial Video Banking System 40

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Training

Maru Group

JUNE 6, 2019

I can remember the conversation like it was yesterday. It’s one of those memorable moments you’ll likely never forget. My client looked at me, astonished and said, “ You want to do what with my respondents?!” The incredulous tone in her voice was enough to make me question myself, but only for a brief moment. I’ll admit, I say some really off the wall things.

Exercises 40

Exercises Groups Examples Brands 40

Customercount

JUNE 6, 2019

CustomerCount announces the integration of Noble Gamification solutions into the CustomerCount Feedback system. Continue reading → The post CustomerCount teams with Noble Systems appeared first on CustomerCount.

System 40

System Gamification Feedback 40

Kustomer

JUNE 6, 2019

This year is a special celebration because it marks the 50th Anniversary of the Stonewall Riots. Early on the morning of Saturday, June 28, 1969, people who identified as lesbian, gay, bisexual, transgender and queer rioted following a police raid on the Stonewall Inn, a gay bar located in Greenwich Village in New York City. The bar was a gathering place for many in the LGBTQ+ community and had been the target of multiple police raids on the basis that the patrons were members of the LGBTQ+ comm

Interaction 40

Interaction Customer Experience Company Customers 40

dscout People Nerds

JUNE 6, 2019

Use these 10 tips to keep your research reports actionable, informative, and fun.

How To 58

How To Tips Report 58

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

JUNE 6, 2019

This week, YouTube turned to Facebook and said, “Hold my beer.” Yesterday after intense pressure the platform decided to demonetize channels that promote hate speech and discrimination. And in a terrifying story on Monday, the New York Times reported that YouTube’s recommendation engine surfaces videos of partially clothed children to viewers who’ve watched similar videos […].

Video 43

Video Report 43

ReviewTrackers

JUNE 6, 2019

Feedback 80

Feedback Customers Customer Experience 80

MyCustomer

JUNE 6, 2019

Driving CX improvements through employee engagement. Driving CX improvements through employee engagement. Contact centres.

Employee Engagement 40

Employee Engagement Engagement 40