Wed.Jul 28, 2021

The “Always” Concept: What We Must Always Do For Our Customers

Shep Hyken

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement.

5 Best Practices for Hiring a Customer Success Manager


Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand.


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Effective Tips for Powerful Insurance Social Media Marketing


Insurance and Social Media. Social media marketing for insurance is experiencing major growth. According to a report by consultancy firm ITDS: 100 percent of 20 major global insurers are active on Facebook. 100 percent are also active on LinkedIn and YouTube.

A New Era for Journey Orchestration

Heart of the Customer

Journey orchestration is the ability to deliberately create individual journeys for customers based on your data, sending the right messages at the right time to the right customer.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

The top five ways to build retail customer loyalty with Salesforce

PK Global

Building retail customer loyalty is no small feat. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. More than ever, […].

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Orchestrate…or Risk Becoming Irrelevant

Heart of the Customer

Customer experience (CX) is about more than surveys. CX is about understanding customers through operational and financial metrics, reaching into each individual’s journey, and making a difference. So now might be a good time to ask for a raise, because you’re going to be doing a lot more!

10 parcels go missing every minute – what are your rights?

Helen Dewdney

10 parcels a minute go missing. Research published today shows that parcels in the UK are going missing at the shocking rate of 10 every minute, due to loss and theft.

Got Collaboration Resistant Colleagues? How about Contrarians?

One Millimeter Mindset

Collaboration-resistant colleagues are tough to work with. Because there is not one idea you can introduce to the table they haven’t heard of before, thought of themselves, or already learned. Or so they say. Do you work with collaboration-resistant colleagues? .

Free Webinar: Redefining Customer Support Experiences

CSM Magazine

Reuters Events are excited to announce their next free service & experience webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom! Click here to register now to join live or pre-order the recording!

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever.

This Year’s Top 8 Streaming Service Trends


The streaming, or OTT (Over-The-Top), industry is booming and the outlook is for more of the same for the foreseeable future. According to Streaming Media , spending for online video jumped by a whopping 72.5% between 2018 and 2019.

Why We Use AI in Playvox WFM (and How It Improves Contact Center Metrics)


Making optimal use of your contact center workforce is one of the biggest challenges for any contact center leader. Balancing the needs of your company, your customers, and your agents is a time-consuming, stressful effort — especially if you’re doing it manually. CS Management Workforce Management

Episode 050: World Class Leadership

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or “Murray,” Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group’s Methodology, World-Class Leadership.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Company Management Processes for Instant Growth

CSM Magazine

The biggest factor that drives your business is the way you operate it.

5 Secrets of Telemarketing Philippines in Dealing with Uncooperative B2B Prospects

Magellan Solutions

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Telemarketing Philippines offer tremendous advantages for SMEs planning to outsource their business. . Business owners have several issues when it comes to cold calling.

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What Is Customer Intelligence and How to Use It to Drive Customer Loyalty

CSM Magazine

Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty. Customer intelligence is an essential component of customer relationship management (CRM).

Building a Team that Wants to Stay: Tips for Properly Onboarding User Researchers

dscout People Nerds

Two days isn’t enough when it comes to adjusting to a new company. We take you through how to create a solid onboarding experience and why it matters to your employee and your organization

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Jul 28 – Customer Success Jobs


Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals. Creating various KPIs across the organization on a quarterly basis.

The Power of Prototyping: Tackling “Wicked” Problems with Design

dscout People Nerds

Prototypes are often used as a tool for testing assumptions, but they can bring so much more to the table. Discover how great prototypes can provoke new ways of thinking and ultimately drive social change

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To Replace Or Not To Replace Core Banking Systems Is Not The Question

Forrester's Customer Insights

Banks don't need new core banking systems, they need new paradigms to deliver core banking capabilities - and they need them today or tomorrow.