Moving the CX Needle – Building a Smart Index Into Your CX Program
InMoment XI
APRIL 27, 2018
In this week’s blog, we explore the development of a blended or smart index as opposed to just looking at NPS or OSAT. It has a number of benefits you may want to consider, especially when you combine it with an emotional component. It’s important to consider the underlying behaviours when building an index, and. View Article.
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