Optimove

APRIL 6, 2019

Become an Independent Marketer Webinar. Learn how you can achieve independence through data accessibility! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me. “Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes.

Data 40

Data Marketing CRM Customer Centricity 40

Perkville

APRIL 6, 2019

Helping businesses improve retention is a large part of my job as a MINDBODY business consultant. I have found that one way I can help businesses improve retention is by ensuring their reward program is set up well. Recently I had a client that was upset when a past customer of theirs returned to their business one year after their last visit and redeemed all of their Perkville points.

Rewards Programs 40

Rewards Programs Consulting Customers 40

Helen Dewdney

APRIL 6, 2019

Online retailer tackles perceived abuse by online customers. ASOS changes in terms and conditions. ASOS has changed its returns policy. In a move that some might consider to be customer unfriendly, it has made significant changes to its returns policy. It hits out at serial returners and customers who wear something once and then return it. ASOS emailed all its customers regarding the new terms and conditions. “If we notice an unusual pattern of returns activity that doesn’t sit righ

Policies 40

Policies Social Media Fashion Retail 40

Forrester's Customer Insights

APRIL 6, 2019

Improving the employee experience seems to be on the minds of just about all of our clients these days. We agree with them that there is no time like the present to pay close attention to the daily work lives of their employees. But because so many companies are new to this EX focus, they […].

Employee Experience 37

Employee Experience Company Employee Engagement Engagement 37

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