Zonka Feedback
FEBRUARY 1, 2023
In the business world, data is king. The ability to collect, analyze, and interpret data is critical to make informed decisions that can improve business operations and, ultimately, the bottom line. Feedback Management
InMoment XI
FEBRUARY 1, 2023
Oftentimes, CX practitioners will discuss the best reporting position for a core CX team to give an organization the best chance for Customer Experience (CX) success.
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Comm100
FEBRUARY 1, 2023
Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline , student recruitment has become fiercer than ever.
Blueshift
FEBRUARY 1, 2023
As marketers, we tend to focus most of our efforts on acquiring new customers. Although customer acquisition is certainly vital to future growth, retention also plays an essential role in a successful marketing strategy.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
Comm100
FEBRUARY 1, 2023
There is no one definition of a mature student, but the term is most often applied to students older than 21 years old at the start of their studies. In the United States, 33.4% of college students are now aged 25 years and older.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Bill Quiseng
FEBRUARY 1, 2023
BUSINESS LEADER FORBIDDEN PHRASE: “We’ve always done it that way.” If your customers and employees are raving about you as a customer service leader, then that’s GREAT! But if they’re not saying anything at all about you, then that’s not. Satisfied people feel that your customer service leadership is good, not better, just average. Nobody raves about average. And satisfied people won’t return as soon as they find something better. So be GREAT out there!
AWS Machine Learning
FEBRUARY 1, 2023
Recent developments in deep learning have led to increasingly large models such as GPT-3, BLOOM, and OPT, some of which are already in excess of 100 billion parameters. Although larger models tend to be more powerful, training such models requires significant computational resources.
One Millimeter Mindset
FEBRUARY 1, 2023
Your professional relevance is on the line each time you work with colleagues and clients. Are you being professionally relevant or just making business noise? This year, let’s make a difference: together. Here are two, one millimeter steps forward that you can take beginning today. Enjoy!
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Daniel Group
FEBRUARY 1, 2023
Simple Steps to Start or Reinvigorate your B2B CX Program! Whether you need to start or reinvigorate your B2B CX program, there are simple steps to take your business to the next level. In this blog, I want to focus on two groups of readers.
SurveySparrow
FEBRUARY 1, 2023
You must’ve heard the saying, “It takes a village to raise a child” Well, you can use this and apply it to 360-degree performance appraisals at the workplace.
Zonka Feedback
FEBRUARY 1, 2023
If you have decided to collect customer feedback, it is best to use your existing customer engagement platform so customers are familiar with the sender and more likely to respond to survey requests.
Gainsight
FEBRUARY 1, 2023
Well well well, it looks like we’ve stumbled upon the holy grail of customer success—product adoption. It’s the one thing that can make or break a customer’s experience with your company.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
The DiJulius Group
FEBRUARY 1, 2023
We all have different answers to the question, “What is company culture?” Some say it’s values. Others say it’s purpose. However you decide to define it, company culture is the group’s collective personality, encompassing their behavior, knowledge, beliefs, and habits.
AWS Machine Learning
FEBRUARY 1, 2023
Almost 80% of today’s web content is user-generated, creating a deluge of content that organizations struggle to analyze with human-only processes. The availability of consumer information helps them make decisions, from buying a new pair of jeans to securing home loans.
Forrester's Customer Insights
FEBRUARY 1, 2023
There’s something about entering a new year. Unbridled optimism, renewed hopes, and general positivity about having a fresh start are typical emotions. But 2023 is not like any other year.
MyCustomer
FEBRUARY 1, 2023
If you’re familiar with the Chinese lunar calendar, you likely know that we’re currently in the Year of the Tiger. However, most customers. 1st Feb 2023 By Diana Tyszkiewicz
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
CX University
FEBRUARY 1, 2023
If you are already acquainted with the importance of the Net Promoter Score (NPS), you will know that it is a strong indicator of customer loyalty and satisfaction.
Optimove
FEBRUARY 1, 2023
Digital Experience Platform Deliver personalized experiences in real-time, resulting in faster time-to-conversion and higher customer lifetime value Real-Time Content Recommendations Transform your digital platforms into personalized experiences with individualized content recommendations from the first visit.
My Customer
FEBRUARY 1, 2023
As consumers, we are hardwired to remember our best, worst and last experiences. Yet in the age of disloyalty, sometimes even providing the. 3rd Feb 2023 By MartinSquires Senior Consultant, Advanced Analytics
Optimove
FEBRUARY 1, 2023
Trending and Popular Content Customers’ interests are constantly evolving. Tailor your marketing strategies for maximal impact by keeping up with changes in customer behaviors via real-time insights on the content and products that are most popular with your audience.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
My Customer
FEBRUARY 1, 2023
One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel's company isn't getting the sales. 1st Feb 2023 By Colin Shaw Founder & CEO
Optimove
FEBRUARY 1, 2023
Trending and Popular Content Customers’ interests are constantly evolving. Tailor your marketing strategies for maximal impact by keeping up with changes in customer behaviors via real-time insights on the content and products that are most popular with your audience.
Brad Cleveland
FEBRUARY 1, 2023
The disciplines of customer experience and employee experience wouldn’t exist without access to large amounts of data. That includes, increasingly, the insights generated by artificial intelligence (AI) and machine learning technologies.
Optimove
FEBRUARY 1, 2023
Trending and Popular Content Customers’ interests are constantly evolving. Tailor your marketing strategies for maximal impact by keeping up with changes in customer behaviors via real-time insights on the content and products that are most popular with your audience.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Forrester's Customer Insights
FEBRUARY 1, 2023
If you’re in product management, your skills are needed today! According to Glassdoor, the number of product manager job openings has increased 135% over the past five years, with up to 17,000 available job openings on the site today.
Optimove
FEBRUARY 1, 2023
Trending and Popular Content Customers’ interests are constantly evolving. Tailor your marketing strategies for maximal impact by keeping up with changes in customer behaviors via real-time insights on the content and products that are most popular with your audience.
Forrester's Customer Insights
FEBRUARY 1, 2023
In this corner … consumers and privacy concerns. And in the other corner … companies prioritizing personalization in their business objectives. Who will win this fight of opposing forces?
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