Gainsight
JANUARY 28, 2022
Ignoring the haters! It’s indisputable that Peloton — and other digital fitness companies like it — have changed the way millions of human beings exercise. Sure, the latest Sex and the City reboot and stock price drop aren’t great for business. But as a Peloton rider myself, I have seen first-hand how Peloton has transformed the fitness industry. (Yes, I fit the CEO tech nerd stereotype to a tee.
Merkle
JANUARY 28, 2022
As we continue into 2022, we’re going to see many B2B marketers contemplating whether, and how best, a customer data platform (CDP) might fit into their tech stack. As CDPs infiltrate the B2B world, they will likely create confusion regarding what capabilities they can take over from existing marketing automation platforms (MAPs) and account-based marketing (ABM) platforms.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Middlesex Consulting
JANUARY 28, 2022
Good News, Bad News The good news is that most of the things that can go wrong in a manufacturing process are under your control. You can achieve your desired outcome by identifying, measuring, and improving all your unique processes. The bad news is that one area not yet under your control is a machine […]. The post The Value of Predictive Maintenance: Equipment Uptime and Peace of Mind appeared first on Middlesex Consulting.
SAP Customer Experience
JANUARY 28, 2022
Virtual Aoril 5-6, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Industry Innovation – Industry Cloud, Industry 4.Now, Sustainability Management” taking place virtually on April 5-6, 2022. Please find the current agenda here. In this workshop, SAP experts from.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
JANUARY 28, 2022
This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. He shares the 5 ways a CRM can influence the customer and business part of your organization. Customers play a crucial role in establishing the position of a business in the market.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Stella Connect
JANUARY 28, 2022
Your agents on the frontlines are fielding inquiries, sifting through comments, and handling interactions across email, chat, SMS, social media, phone calls, in person, and more. They’re bringing their A-game, embodying your company’s brand values, and putting customers first. What else can they—and your organization—do to make things even easier for the consumer?
SAP Customer Experience
JANUARY 28, 2022
This week, I participated in the EDA Summit series (link) where I had the opportunity to discuss how customers are approaching Event Driven Architectures to implement real-time business solutions. As part of this talk, I featured both Elkjøp, of Norway, and Natura & Co, of Brazil, as examples of multi-national.
Education Services Group
JANUARY 28, 2022
Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid. Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! Chris Hicken, CEO and Co-Founder of Nuffsaid, and Marley Wagner, Vice President of Marketing & Digital Customer Success here at ESG, dove head-first into the hefty topic of Customer-Led Growth.
Blueshift
JANUARY 28, 2022
Since customers are only in-market for new financial products infrequently, competition is fierce with competitors inundating the same customers with offers. Adding to the challenge, the long runway to cross-sells creates breaks in engagement and results in wasted marketing spend to reacquire customers. The post Make Money Moves for Your Personal Finance Company with Unique Customer Journeys appeared first on Blueshift.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
JANUARY 28, 2022
Standing out during a job interview will increase your chance of getting an offer from the company that you have applied to work for. Along with how you present yourself during the interview, it’s important to have a solid understanding of the different techniques that employers use throughout the hiring process to make it easier for you to showcase your skills, demonstrate your work experience and make it clear that you are a good fit for this job.
SmartMessage Blog
JANUARY 28, 2022
We conduct surveys on LinkedIn to keep our finger on the pulse of omnichannel marketing and customer experience. In this article, we wanted to share with you the results from our recent surveys. Reducing costs in the mobile world. SMS is one of the most important channels, especially for brands targeting large audiences. Brands are also making efforts for cost optimization in this regard.
MyCustomer
JANUARY 28, 2022
Voice of the Customer How the world's best CX leaders approach VoE.
Forrester's Customer Insights
JANUARY 28, 2022
Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
MyCustomer
JANUARY 28, 2022
Loyalty CX competence grows but confidence stalls - study.
Forrester's Customer Insights
JANUARY 28, 2022
Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.
SmartKarrot
JANUARY 28, 2022
Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.
Forrester's Customer Insights
JANUARY 28, 2022
Written by Enza Iannopollo, PA Written by Heidi Shey, PA Privacy has become a priority for virtually every company regardless of size, vertical, and geography. Privacy regulations have popped up around the world, including Europe, the US, and China. India will soon be added to the list. Rising customers’ and employees’ privacy expectations are also […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SmartKarrot
JANUARY 28, 2022
The future of the customer success field is extremely bright. And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. There are quite a lot of fantastic things to expect in the customer success field in 2022. Before I take you on the journey of exploring the customer success trends and predictions for 2022, let me take you one year back in the memory lane and then fast forward to the future.
Forrester's Customer Insights
JANUARY 28, 2022
I have been part of the Global Mobile Awards (GLOMO) jury for several years, and have each year discovered inspirational competitors. Judging this year one of the Tech4Good categories, I found it particularly difficult to come to a final ranking. The three finalists illustrate perfectly how technology can be a powerful driver for inclusion, drastically […].
SmartKarrot
JANUARY 28, 2022
#GiveFirst attitude is one of the most humanitarian concepts you will ever find in management schools! Brad Feld came up with the #GiveFirst concept in his book titled “ Startup Communities: Building an Entrepreneurial Ecosystem in Your City.” #GiveFirst first appeared as “Give Before You Get.” It was transformed into the #GiveFirst hashtag at Techstars around 2014. .
ChurnZero
JANUARY 28, 2022
Breaking Adoption Inertia: 5 Tactics to Get Teams to Stick with New Software. SaaS is fast paced and everchanging, much like your organization’s tech stack. Many of us have been part of teams that introduce a new software and utter the dreadful, open-ended phrase: “Just play around with it.” If you’re like me, that means not doing anything with the software until it becomes absolutely necessary to do so.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
JANUARY 28, 2022
Israel has earned the global nickname – “start-up nation” – thanks to the growing number of global startups it produces. The nation has produced 2,000 startups in the past decade, and a majority of these start-ups have been SaaS-driven. Acknowledging this, we took up the task of looking into the Israeli technology ecosystem. This has helped us come up with the list of the top 25 SaaS companies in Israel.
ChurnZero
JANUARY 28, 2022
SaaS is fast paced and everchanging, much like your organization’s tech stack. Many of us have been part of teams that introduce a new software and utter the dreadful, open-ended phrase: “Just play around with it.” If you’re like me, that means not doing anything with the software until it becomes absolutely necessary to do so. At which point, I feel immediately behind and uncomfortable.
SurveySparrow
JANUARY 28, 2022
Four different data types bring structure to any raw data. They are nominal, ordinal, interval, and ratio. We’ll be delving deeper into nominal data, but not before talking briefly about all of them and discussing what separates each one from the others. From conducting surveys to running big-money marketing campaigns, you need to know what your data is saying to upgrade and get better.
Expert insights. Personalized for you.
105 
Let's personalize your content