Mon.Aug 06, 2018

Why Maintaining Customers is Just as Vital as Attracting New Ones


The idea that you don't need new customers just to grow your business is old news. Customer Experience

For A Beverage Company, The Answer To ‘How To Build Brand Reputation’ Is Better Customer Service

Magellan Solutions

“We live in a world where your online reputation can be your strongest asset or your biggest liability,” a Forbes article stated. This is true as information is just a click away. Anybody can access the internet and write anything about you and your business.

Brands 114

What’s In a Name?

Think Customers

There is a discussion brewing among contact center leaders about what to call the front-line employees who handle calls and other customer interactions. Historically they have been referred to as “agents” or “representatives.”

How well do you anticipate your customers’ future expectations?

Wired and Dangerous

Have you noticed that your customers have changed? Their expectations have increased dramatically in the last 12 months! They have raised the bar on how they view customer experience. They are looking for service providers who consistently deliver service experiences that drive loyalty!

Groups 130

How Omnichannel Ready Are You?

In this white paper, we will highlight some very common customer support problems that exist in most E-commerce businesses. Our intent to provide you with a solution that will set your business apart from your competitors so you can attract and retain your customers better.

More Trending

4 Ways We become Professionally Predictable to Customers

One Millimeter Mindset

Many professionals I’ve spoken with, recently, have a nagging sense that they are professionally predictable. Managers and leaders make a big fuss about why we should focus on product and service differentiation.

CX & DevOps Reading (and Viewing!) List


There is so much great content published on CX, Agile and DevOps, and in every edition of our CX Assurance Newsletter , I include a list of interesting articles, videos and other content that are relevant to our readers. I find these pieces in CX industry newsletters, on LinkedIn, and a variety of other places. No matter where I find them, my goal is always to help Cyara's community of CX Assurance professionals deliver the best CX they can.

Video 52

5 Top Customer Service Articles for the Week of August 6, 2018


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Tips for Delivering Authentic Customer Support by Tamina Steil.

Airport T.EX Exhibition

Happy or Not

We’re thrilled to be exhibiting at the Airport T.EX Exhibition 2018 in London. It’s part of Aviation Festival 2018 – world’s leading aviation business & technology congress & expo. You’ll find us at booth 130, right opposite to the Seminar A stage.

Build a bot with the Genesys PureCloud platform and Amazon Lex

Take a front-row seat to hear how this contact center integration will upgrade your IT infrastructure. Learn how to practically apply Amazon Lex and machine learning to replace your legacy IVR and overcome common IVR problems.

Unify Your Marketing Performance Measurement Approaches

Forrester's Customer Insights

Embracing change is such an important piece of life. Whether it is taking a new job, moving to a new community, or experiencing a new culture, change can enrich your life, even though it means overcoming the discomfort of leaving familiar ways behind. B2C marketers have embraced many changes in the media and in consumer […]. age of the customer

B2C 21

Paris Retail Week 2018

Happy or Not

We’re proud to join the Europe’s largest retail and e-retail event – Paris Retail Week 2018. The 4th edition of Paris Retail Week will take place from 10 – 12 September 2018 in Pavilion 1 at Paris expo Porte de Versailles.

Zukunft Personal Europe

Happy or Not

We’re excited to exhibit in Zukunft Personal Europe. It is the flagship ExpoEvent for all matters concerning the World of Work. Zukunft Personal gathers nearly 18,000 HR sector professionals and executives to Cologne for a 3 day conference and expo. You can find us from booth A.03 in Hall 3.2.