Topdown

AUGUST 6, 2018

The idea that you don't need new customers just to grow your business is old news.

Customers 48

Customers Customer Experience 48

Magellan Solutions

AUGUST 6, 2018

“We live in a world where your online reputation can be your strongest asset or your biggest liability,” a Forbes article stated. This is true as information is just a click away. Anybody can access the internet and write anything about you and your business. Now, the ultimate question is this: how to build brand reputation ? Brand reputation is pretty self-explanatory.

Brands 128

Brands Customer Service Company How To 128

Think Customers

AUGUST 6, 2018

There is a discussion brewing among contact center leaders about what to call the front-line employees who handle calls and other customer interactions. Historically they have been referred to as “agents” or “representatives.” But as customer experience takes a more prominent role and these employees become more strategic, those titles don’t go far enough.

Contact Center 120

Contact Center Interaction Customer Experience Customers 120

Uniphore

AUGUST 6, 2018

Why are Financial Institutions Investing in RPA, not just Upgrading Legacy IT Systems? The Challenge: Modernization of the Banking Customer Experience. As the changes brought about by ever-evolving digital technology become progressively meshed into our daily lives, consumer demand has also advanced to now expect from all businesses the same level of speed, convenience, and efficiency.

Financial 100

Financial System Banking Call Center 100

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Wired and Dangerous

AUGUST 6, 2018

Have you noticed that your customers have changed? Their expectations have increased dramatically in the last 12 months! They have raised the bar on how they view customer experience. They are looking for service providers who consistently deliver service experiences that drive loyalty! Service providers focused on delivering GREAT service! The kind of service that takes the customers’ breath away!

Groups 70

Groups Loyalty Survey Customers 70

Cyara

AUGUST 6, 2018

There is so much great content published on CX, Agile and DevOps, and in every edition of our CX Assurance Newsletter , I include a list of interesting articles, videos and other content that are relevant to our readers. I find these pieces in CX industry newsletters, on LinkedIn, and a variety of other places. No matter where I find them, my goal is always to help Cyara's community of CX Assurance professionals deliver the best CX they can.

Video 52

Video Industry Contact Center Call Center 52

One Millimeter Mindset

AUGUST 6, 2018

Many professionals I’ve spoken with, recently, have a nagging sense that they are professionally predictable. Managers and leaders make a big fuss about why we should focus on product and service differentiation. Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say.

Innovation 50

Innovation Customer Retention Chatbots Customers 50

FiveStars

AUGUST 6, 2018

A-1 Comics isn’t just a store — it’s an experience, a place of welcome, where people can go to hang out and be themselves. It has pretty much anything a humble hobby enthusiast could ever want — comic books, trading cards, toys. If that seems a bit overwhelming, don’t worry! The friendly neighborhood staff knows every […]. The post Small Business Spotlight: A-1 Comics appeared first on Fivestars Insights.

Customer Success 47

Customer Success Marketing Customers 47

kommunicate

AUGUST 6, 2018

At Kommunicate, we’re giving the world a better class of customer support software, one release at a time. This July, we released some awesome new features with perpetual design, speed, and usability improvements. What’s New Agile CRM integration Now you can integrate Agile CRM with Kommunicate to manage your customer relationship even more effectively.

CRM 45

CRM Customer relationships Software Management 45

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Maru Group

AUGUST 6, 2018

On Thursday, the Bank of England announced they were increasing interest rates to 0.75%. And immediate reaction from business leaders was one of concern – the Institute of Directors went as far as stating that “The rise threatens to dampen consumer and business confidence at an already fragile time”. But are consumers’ really as worried as business leaders perceive?

Consumers 40

Consumers Hospitality Touchpoint Retail 40

FiveStars

AUGUST 6, 2018

With back-to-school behind us and some of the busiest holidays around the corner, you might be looking for ways to bring customers into your business this month. While it’s always nice to plan a promotion around a holiday, the coming of fall itself is a great thing to celebrate! Try these promotions for your small […]. The post Make fall awesome for your customers with these promotions appeared first on Fivestars Insights.

Customers 40

Customers Tips 40

Elevio

AUGUST 6, 2018

Knowing that you’ve built a great product is a pretty unbeatable feeling. You’ve taken the spark of an idea, and the sense that there was a problem you could solve, and worked until you created something real. Suddenly, you’ve arrived. You’re solving the problem you set out to solve (and probably a few more). The early adopters love it. Your team are energised and already working on improvements.

Self Service 40

Self Service Connections Customer Base Management 40

MyCustomer

AUGUST 6, 2018

Engagement Who should lead your journey mapping practices?

Customer Journeys 59

Customer Journeys Engagement Customers 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Happy or Not

AUGUST 6, 2018

We’re thrilled to be exhibiting at the Airport T.EX Exhibition 2018 in London. It’s part of Aviation Festival 2018 – world’s leading aviation business & technology congress & expo. You’ll find us at booth 130, right opposite to the Seminar A stage. Read more about the event from HERE And you can also check out […]. The post Airport T.EX Exhibition appeared first on HappyOrNot.

Technology 28

Technology 28

Forrester's Customer Insights

AUGUST 6, 2018

Embracing change is such an important piece of life. Whether it is taking a new job, moving to a new community, or experiencing a new culture, change can enrich your life, even though it means overcoming the discomfort of leaving familiar ways behind. B2C marketers have embraced many changes in the media and in consumer […].

Measurement 22

Measurement Marketing B2C Culture 22

Happy or Not

AUGUST 6, 2018

We’re proud to join the Europe’s largest retail and e-retail event – Paris Retail Week 2018. The 4th edition of Paris Retail Week will take place from 10 – 12 September 2018 in Pavilion 1 at Paris expo Porte de Versailles. You can find us from Booth G114 in the Store / Equipmac sector, which is dedicated to […]. The post Paris Retail Week 2018 appeared first on HappyOrNot.

Retail 28

Retail 28

ijgolding

AUGUST 6, 2018

I often write my blog posts and articles whilst travelling on either a train or an aeroplane. Although I can also be found hunched over my laptop keyboard in hotel rooms at twilight hours, the confined space of a metal tube travelling at high speeds is the perfect environment for me to commit my thoughts into words. The irony (life is full of so many of them) in me choosing to make use of travelling time to write about my favourite subject, is that the experience of travelling on either a train

Customer Experience 148

Customer Experience Travel Transportation Airlines 148

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Happy or Not

AUGUST 6, 2018

We’re excited to exhibit in Zukunft Personal Europe. It is the flagship ExpoEvent for all matters concerning the World of Work. Zukunft Personal gathers nearly 18,000 HR sector professionals and executives to Cologne for a 3 day conference and expo. You can find us from booth A.03 in Hall 3.2. Read more about the event from HERE And […].

Conference 28

Conference 28

Call Center Pros

AUGUST 6, 2018

Psychology is very important when we are talking about customer service. If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Negative events are more memorable than positive ones in the customer’s mind. The same customer may have had a successful customer service experience 10 times, but if it fails once, that may be a lost customer.

Customer Service 40

Customer Service Call Center Tips Customer Service Representative 40

Survicate

AUGUST 6, 2018

Customer Service 101: Why Are Surveys Important? Customer feedback is the lifeblood of any business. In a world where 88% of customers put equal weight on online recommendations and word of mouth, it’s worth investing in good customer service and making sure that your online reputation is stellar. One of the most effective ways to manage your online reputation is by understanding what customers feel right after they interact with your product.

Survey 40

Survey How To Customers Brands 40

Amity

AUGUST 6, 2018

Prospects invest a great deal of time researching the right solution. Throughout the evaluation process, a number of solutions (likely your competitors) are being considered, a few individuals from different departments are weighing in ( the average decision group consists of 5.4 people ) and the prospect is really kicking the tires on your trial. So why should they become your customer?

Infographics 73

Infographics Loyalty Groups Engagement 73

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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