Vanilla Forums
DECEMBER 31, 2021
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next!
Doing CX Right
DECEMBER 31, 2021
Charles Green, author, and creator of the Trust Equation™ explains how to build trust and be a better leader to gain a sustainable competitive advantage. The post Increasing Trust For Long Term Customer and Employee Relationships appeared first on Doing CX Right.
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CSM Magazine
DECEMBER 31, 2021
When potential customers are checking the games library before playing online bingo, good customer service reviews cannot be underestimated. But it’s not only good reviews you should be aiming for. providing an outstanding experience for all players should be your number one goal. There are many reasons why newbies need help from bingo customer service and the most common issues include bonus conditions, withdrawal issues, and software problems.
CustomerSuccessBox
DECEMBER 31, 2021
Customer Success (CS), although not a new profession, is still a foreign concept to many. Since it’s an evolving industry, some confusion around it is natural. To add to that confusion and complexity, CS roles come in different shapes and sizes like customer managers, customer success associates, etc. The exact job requirements usually vary according to a company’s organizational structure.
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kommunicate
DECEMBER 31, 2021
Last Updated on December 31, 2021 In the fields of robot systems and natural language processing, intelligent chatbots and dialogue systems are a hot topic. As natural language processing and neural network algorithms advance, so does the use of artificial intelligence in Chatbot systems, which are typically used in dialogue systems for a variety of [.].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Lithium
DECEMBER 31, 2021
As we’ve learned over the past year, a crisis can occur at any time. Being prepared for a crisis, be it political, social, public health-related, or something else we can’t imagine yet, is essential. Your brand will be stressed no matter what -it's best to eliminate the stress you can control, rather than come at it flat-footed. While below are some helpful tips, it’s critical to take a day-by-day, or even hour-by-hour approach, and evaluate what next steps make the most sense for your brand as
ShepHyken
DECEMBER 31, 2021
Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . It’s no secret that customer service is a critical component of any successful company’s strategy.
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