Sat.Sep 26, 2020

How Well Do You Know What You Really Want?

Beyond Philosophy

How Well Do You Know What You Really Want? Have you ever bought a book you thought you should read and then didn’t read it? Did you ever buy a variety of yogurt flavors and then throw out some of them after they expired because you never wanted that flavor when it was time to eat yogurt?

How to Improve Sales by Investing in a Pre-sales Survey


You would think that the best sales strategy for a good sales team is to get people talking. If only you could contact your lead, you could convert them. However, a lot depends on how primed a customer is to be converted. The talk-first strategy often leads to inefficient sales.

Sales 56

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How to avoid toxic customer experience KPIs


Loyalty How to avoid toxic customer experience KPIs

Emotive CX for Customer Interaction

Martin Hill-Wilson

Something I wrote for Enghouse Interactive. If customer experience management is about anything, it could be described as a determined effort to follow through on the brand promise.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!