Sat.Sep 26, 2020

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How Well Do You Know What You Really Want?

Beyond Philosophy

How Well Do You Know What You Really Want? Have you ever bought a book you thought you should read and then didn’t read it? Did you ever buy a variety of yogurt flavors and then throw out some of them after they expired because you never wanted that flavor when it was time to eat yogurt? We do these things because we often overestimate how much variety we want in the future.

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How to Improve Sales by Investing in a Pre-sales Survey

SurveySparrow

You would think that the best sales strategy for a good sales team is to get people talking. If only you could contact your lead, you could convert them. However, a lot depends on how primed a customer is to be converted. The talk-first strategy often leads to inefficient sales. Thankfully, there is an easy way to increase efficiency and supercharge your sales: a pre-sales questionnaire. .

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How to avoid toxic customer experience KPIs

MyCustomer

Loyalty How to avoid toxic customer experience KPIs.

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Emotive CX for Customer Interaction

Martin Hill-Wilson

Something I wrote for Enghouse Interactive. If customer experience management is about anything, it could be described as a determined effort to follow through on the brand promise. In other words, making sure customer outcomes match their expectations which are influenced by the way a brand promotes itself and appears to its audiences. Ideally, customer experience and brand promise are one.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!