Sat.Dec 30, 2017

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LA Man Arrested After Man Killed In Kansas From Call of Duty 'Swatting' Incident

Kayako

A South Central Los Angeles man has been arrested on suspicion of triggering a "swatting" hoax in Kansas, which resulted in the death of an innocent bystander , killed by police who responded to a hoax 911 call. The call was apparently the result of a spat between two Call of Duty videogamers. According to Authorities in Wichita, Kansas, the "swatter" made up a story about a shooting and kidnapping, which resulted in a man being shot and killed when he opened doors for police.

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How to Solve Customer Experience Silos

ClearAction

How to Solve Customer Experience Silos Lynn Hunsaker. Customer experience silos are kryptonite, weakening your super-friendly staff, touch-points and designs. Smooth customer experiences require silo-solving across the customer journey. If your company wants to become a customer experience super-power, standing out in your industry and reaping those financial advantages, silo-solving must be predominant in your customer experience strategy.

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How to Solve Customer Experience Silos

ClearAction

How to Solve Customer Experience Silos Lynn Hunsaker. Customer experience silos are kryptonite, weakening your super-friendly staff, touch-points and designs. Smooth customer experiences require silo-solving across the customer journey. If your company wants to become a customer experience super-power, standing out in your industry and reaping those financial advantages, silo-solving must be predominant in your customer experience strategy.

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Improve Customer Experience by Borrowing Ideas

ClearAction

Improve Customer Experience by Borrowing Ideas Lynn Hunsaker. Creativity is essential in our highly competitive business environment. As technology and options expand, customers’ expectations for higher value are always rising. Companies that use creativity to understand, anticipate, and exceed customer expectations are the companies that grow, keep jobs, and thrive.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Who is the Right Customer: Decisions for Managing Customer Surveys

ClearAction

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Collecting customer feedback can be trickier than it sounds, as you navigate through decisions for sample selection, timing, frequency, numeric rating and open-ended questions, and so forth. Among your decision criteria, a frequent request of your stakeholders may be: “please interview the ‘right’ customers”.

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