Mon.Oct 14, 2019

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The Top 4 Customer Experience Challenges and How to Overcome Them

GetFeedback

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Rather than just satisfaction , customer experience refers to the whole ecosystem of the customer journey. From the first experience, customers have with your website, to the last time they pay you—it’s all encompassed under the large umbrella of experience. .

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How Tech Can Make CCM Easier or Harder

Topdown

Customer communications management (CCM) has been—and continues to be—heavily influenced by technology at a pace that shows no signs of slowing down any time soon. While technology has made many aspects of CCM easier, tech has made CCM harder at times, too.

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CX, There Is More Behind It Than Your Frontline Staff

Hello Customer

Metrics 45
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What is Customer Experience Automation?

Ecrion

Anyone remember waiting in line at the AT&T store to get a long-corded phone to hang in the kitchen? Then, spending 3 hours on that phone, calling Sears Customer Support to ask about the Wacky Wall Walkers you ordered 10 weeks ago that were promised in 6-8 weeks? By the time dinner was cooked, and you had eaten and washed the dishes, the agent got on the phone, had no idea who you were, what your history with Sears was, and needed your order number in order to help you.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Top 4 Customer Experience Challenges and How to Overcome Them

GetFeedback

Learn how to overcome the top four challenges that may be getting in the way of executing a successful customer experience (CX) program.

More Trending

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Focusing on Customer Success Leads to Improved Customer Satisfaction

ClientSuccess

Imagine you took a poll at your company across all departments and proposed the question, “Which is more important: customer success or customer satisfaction?” You’re likely thinking that customer success and customer satisfaction are one in the same, or at least very closely related. And you’re not wrong. Focusing on customer success ultimately does lead to improved customer satisfaction.

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Confirmit EX Expert Series: Nick Thompson - Engage

Confirmit

Engage build engagement strategies that support an organizational culture in which everybody plays their part. They use smart research and analytics to guide decision-making and measure ROI. And they align process and technology to meet organizations’ wider goals. In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program.

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AI Studio Offering Automated Theme Discovery to Everyone!

NetBase

You’ve undoubtedly heard about AI Studio and have been eagerly awaiting its release. But in case you haven’t, you may not realize how huge this news is. And AI Studio offering automated theme discovery to everyone is a game changer. Truly. And it’s just the first step. You already know that AI is super important. You already know that AI is super important, but next generation artificial intelligence (AI) is what you’ll find powering the social analytics of industry-leading brands.

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A Novel Piece of Expert Advice for Every Stage of Your Next Research Project

dscout People Nerds

We asked industry leaders and top UXR teams about their best tactics for getting “unstuck” throughout the research process.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Why Qualtrics – Jase Warner – Strategic Enterprise Sales – Provo, UT

Qualtrics

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Jase’s “Why Qualtrics” story. I have a wife and a 6-month-old son. They are my “why.” Providing for them, and giving my family a high-quality life, is what Qualtrics is helping me to do. What attracted you to Qualtrics in the first place?

Sales 33
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Caution: Feedback Iceberg Ahead!

Hello Customer

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Stacy Sherman: Yelp and SMS Turn Restaurant Experience from Mediocre to Great

Bill Quiseng

This week’s post is from Stacy Sherman , a results-oriented Customer Experience (CX) and Digital Marketing professional with a proven track record increasing brand awareness, sales, and loyalty at B2C & B2B companies of all sizes and budgets. She’s worked on both the client side and agency environments leading projects for well-known Telcom companies (AT&T and Verizon) along with other reputable brands (Martha Stewart Crafts, American Girl, Perler Beads).

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4 Cross-Industry CX Challenges and How to Tackle Them

Hello Customer

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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5 Top Customer Service Articles for the Week of October 21, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 6 Customer Service Tenets Used By Amazon To Create Effortless Experiences by Dan Gingiss. (Forbes) Amazon’s six “Customer Service Tenets” – posted throughout its offices — explain a lot about why Amazon is so easy and pleasurable to do business with, and can be used a

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The Future? It's People-Centric!

Hello Customer

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Engaging the Modern Donor

Think Customers

Many charitable non-profit organizations deliver invaluable services by providing aid to those who are otherwise overlooked. But even philanthropic organizations are not immune to disruption. Demographic changes, wage stagnation, competition from new donation platforms, and other factors make it increasingly difficult for non-profit organizations to operate as usual.

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Customer Experience and the ROI

Hello Customer

ROI 45
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Develop Storytelling Confidence to avoid Shapeshifting Stories

One Millimeter Mindset

Do you have storytelling confidence? You know, telling stories consistently, time after time. And, telling the stories in which you are professionally invested. When you take those actions, you move away from describing someone else’s stories, as a third-party narrative. Think about it. Which type of stories do you currently tell to potential clients and strategic partners?

Trends 60
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To Stimulate Engagement on the Outside? Start on the Inside

Hello Customer

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When Agencies Should Say No To Reputation Management Clients

Grade.us

Updated: 10/14/2019. When you’re building your marketing agency, every time you bring on a new client, it’s like adding someone to your family. It’s tempting to accept anyone. It's especially tempting when you’re just starting out or beginning to look for reputation management clients. Worse yet, we often talk with new agencies who reason that businesses with the worst reputations must be the best candidates for reputation management.

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2018 Highlight: Hello Customer Raises Over 2 Million For Further European Expansion

Hello Customer

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Nearly 50 Customers Share Successes and Strategies at the Calabrio Customer Connect Conference

Calabrio

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. And that’s just the beginning. Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest tre

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Hello Customer Digest: 2018 CX Trends

Hello Customer

Trends 40
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Five Critical Success Factors in Becoming Easier to do Business With

CCO Council

If you asked your customers, “How easy is it to do business with us?” what would they say? If you’re like many other companies, they’ll probably say, “Not very.” If you asked customers to compare you with Amazon or Lyft or USAA, they might say, “Not at all!” How do we make it easier for our customers to buy from us?

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Customer Experience? A.I. Captain, A.I.!

Hello Customer

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The Future of CX? It's #TeamHuman!

Hello Customer

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Think Out(side in) of the Box

Hello Customer

Metrics 40
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GDPR 101: A Short Overview of Our Efforts

Hello Customer