Sat.Sep 17, 2022

Our behavior is motivated by what we recall, so how are memories formed? (Memory Mini series 1/3)

Beyond Philosophy

Memory is crucial to customer strategy. Understanding customer behavior requires a fundamental understanding of how we access and use memories in our daily life and how it drives decision making in our actions and even who we decide to trust.

Are Customer Experience and Service Leaders Concerned About Quiet Quitting?

Doing CX Right

What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman's tips. The post Are Customer Experience and Service Leaders Concerned About Quiet Quitting? appeared first on Doing CX Right.

Tips 52

How to Provide Customer Self-Service on Your Website

CSM Magazine

A website is one of the touchpoints where your customers can interact with your brand or business. It communicates all your products and services to them from a single click on your website. Setting up a website that attracts traffic to your doorstep is a huge undertaking.