Education Services Group

JUNE 29, 2019

According to Harvard Business Review, acquiring a new customer is somewhere between five and 25 times more expensive than keeping a customer you already have, depending on what line of work you’re in. Think about all the time, energy, and money you spend on attracting new visitors, pursuing new leads, and closing new sales — none of that applies to existing customers.

Customer Success 40

Customer Success Connections Net Promoter Score Customer Retention 40

Natalie Petouhof

JUNE 29, 2019

Tweet. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14 1. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play! Arranged by Guy Stephens #SocialCustCare 2. 2 | Five […]. Click here to view original web page at www.slideshare.net.

Customer Care 40

Customer Care Customers 40

Natalie Petouhof

JUNE 29, 2019

Tweet. 1. white paper Table of Contents Executive Summary 2 What is a Social Customer? 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters? 5 Examples of Brands Affected by Negative […]. Click here to view original web page at www.slideshare.net.

Customer Service 40

Customer Service Social Media Examples Customers 40