ChurnZero
NOVEMBER 2, 2018
Breaking Down the Ultimate Question – NPS (Net Promoter Score). First, let’s start with the very basics- what is a Net Promoter Score ? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses.
Maru Group
NOVEMBER 2, 2018
Brands and businesses operating in the UK are facing an uncertain time. With Brexit just around the corner, Monday’s budget announcement came with the claim that ‘austerity is coming to an end’. Yet, Maru/edr research in the hours immediately after the latest budget publication showed that less than 1 in 4 (23%) UK consumers agree with Philip Hammond that austerity is coming to an end.
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Beyond Philosophy
NOVEMBER 2, 2018
Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers. Do you know what your customer’s rules are? How do you find out how to move your customer experience to the next level. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!
QuestionPro Audience
NOVEMBER 2, 2018
October was a great month for data and research. We scoured the internet to create our top 5 infographics list for the month of October. They vary from climate change to food trends for 2019. Enjoy! 1 — TOP CULINARY AND COCKTAIL TRENDS FOR 2019. Foodies, take notice! 2019 is the year for African, Israeli and Japanese infusion. Vegan and raw foods will take precedence over the pork belly trend of 2018.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
NOVEMBER 2, 2018
This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. We cannot escape the future. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
TeamSupport
NOVEMBER 2, 2018
When it comes to the specifics of working with customers, you’ll see a wide variety of terms thrown around. Phrases such as “customer care” , “customer support” , and “after-sales service” are all frequently used, but there are a few terms that truly stand out in their meaning (despite the confusion surrounding them). These phrases, “customer service”, “help desk”, and “customer success” are among some of the most commonly used phrases in the industry.
Alliance by IFS
NOVEMBER 2, 2018
Field service management software is designed to help manage a service-driven business. The best types of field service management software can organize all aspects of your business with both a back office platform and a mobile app for technicians on the go. Both on-premises and cloud-based delivery models are commonly available. What types of companies can use field service management software?
Oracle
NOVEMBER 2, 2018
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.
Ecrion
NOVEMBER 2, 2018
Most businesses require the aid of customer communications management , or CCM software, to handle large volumes of customer documents. Using a platform that allows for mass creation, production, and distribution of these, companies from all different types of industries have dramatically improved the fluidity and efficiency of their customer correspondences.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
NOVEMBER 2, 2018
Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Channel and alliance leaders are known to be good jugglers. With the average partner program containing over 90 distinct components, encouraging channel growth while mediating conflict is a complex undertaking. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […].
Ascribe
NOVEMBER 2, 2018
Asking respondents to recall brand names is a common survey technique. Often this is done by asking the respondent to pick brands from a list. Such aided brand awareness questions can introduce bias. We can remove this bias by asking the respondent to type the brand name without providing a list. These unaided brand awareness. Read more » The post Brand disambiguation using the Ascribe Coder API appeared first on Ascribe.
kommunicate
NOVEMBER 2, 2018
For previous release notes, head over here. Editable user information section The user information section in the Conversations screen now supports manual editing. You can edit the user information section to update user’s name, email ID or phone number. Share conversations directly with teammates We have made it easier for your team to share customer conversations [.].
Forrester's Customer Insights
NOVEMBER 2, 2018
Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […].
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
MyCustomer
NOVEMBER 2, 2018
Voice of the Customer When should you ask for customer feedback?
Forrester's Customer Insights
NOVEMBER 2, 2018
At TechEd Barcelona last month, SAP announced that its was adding Robotic Process Automation (RPA) to its software suite, starting early 2019. Two aspects of this announcement are particularly interesting. The first is that SAP has chosen to build its own RPA capability instead of partnering with any of the existing product vendors.
MyCustomer
NOVEMBER 2, 2018
Engagement Getting organisational buy-in for CX from outliers.
Grade.us
NOVEMBER 2, 2018
Social media's not going away any time soon. And like anything in the digital world, it continues to evolve. Here are this year's best resources for helping you stay on top of the changes. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. 1. Social Media Explorer. This blog has lots to say about the way emerging technologies are growing, changing, and improving social media marketing.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
MyCustomer
NOVEMBER 2, 2018
Engagement. Getting organisational buy-in for CX from outliers.
ReviewTrackers
NOVEMBER 2, 2018
Part of attracting customers to a brand new Facebook business Page involves uploading photos, which makes the phrase “a picture is worth a thousand words” ring true, especially when it comes to social media. Images are a crucial part of a business’ marketing strategy on Facebook. You can use it to show off various parts of a business like a store’s interior, a staff roster, or even the products on sale offered to customers.
MyCustomer
NOVEMBER 2, 2018
Voice of the Customer. When should you ask for customer feedback?
NetBase
NOVEMBER 2, 2018
It’s impossible to grow without stopping to measure your efforts along the way. How else will you know if you’re on track to achieve your goals, or in need of a course correction? Furthermore, how will stakeholders feel about investing in the social analytics tools you need if there’s no proof they’re worth it? The next portion of our updated and expanded Complete How-To Guide: Social Analytics speaks to all of the above and more.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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