Fri.Dec 06, 2019

How Does Influencer Marketing Improve Customer Experience


Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your customers. The future of ads looks bleak.

Video 36

7 Questions That Reveal Whether Your Company is Committed to CX

Beyond Philosophy

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. I wondered how I did that. When I thought about it, there were some common telltale cultural signs organizations share that indicate where their focus lies.

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Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait


This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand.

Video 64

How to Fix Your Customer Service Resume

CSM Magazine

A resume is an introduction of yourself to your potential employer and summarizes your experiences, skills and accomplishments among other things. For this reason, your resume needs to well thought out and written to make it stand out and give your potential employer the necessary information.

The 2020 Community Trends Webinar Series

Speaker: Vanilla Forums

Is your community program up to the standards of 2020? Save your seat for this webinar series, and don't miss your chance hear from five of Vanilla Forums' community experts as they respond to your pressing questions and dive into some of the biggest community trends identified for 2020!

What is the Role of the Customer Experience Officer (CXO)?


The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional marketing. It directly impacts the perception of your brand in the eyes of your prospective, current, and past customers. .

eBook 52

More Trending

The CSM’s Guide to Holiday Gifting


This is a guest post by Meira McFarquhar, Content Specialist at Sendoso. . The CSM’s Guide to Holiday Gift Giving. Customer Success Managers have a lot on their plate. .

eBook 70

8 B2B Customer Support Breakthroughs to Prepare for In the Next Decade

Team Support

As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before.

B2B 68

How to Use Real Time Feedback Survey for Business Growth & Development

ProProfs Chat

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? After providing a star rating, you are asked to. Give a compliment?”.

How To Influence Your Customers Perception of Price

Beyond Philosophy

Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. Anchoring and Adjustment help us generate numbers.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

What is the Difference Between Customer Service and Customer Support

ProProfs Chat

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right?

10 Tips for Selecting the Graduate with the Most Potential

CSM Magazine

Despite the much-hyped economic growth in the country, many graduates still have a hard time finding suitable jobs. One of the many complaints by employers is that graduates don’t have relevant skills for the changing job market.

Tips 52

Top Holiday Purchase Trends Consumers Are Sharing


Consumer spending is in full swing, as we count down to gift giving. What are the top holiday purchase trends consumers are sharing? Let’s explore where they’re shopping – and why. Holiday Promotions & Purchases.

Data Activation: Data In, ROI Out


Over the last couple of months, we’ve been taken you on a data activation journey with our 7-part series. We covered everything from what it is to its crucial role in today’s marketing landscape and how to get started. If you blinked and missed an important tip or two, not to worry.

ROI 52

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Why a quarter of CX staff will lose their jobs in 2020 - and how to ensure you're not one of them


Engagement Why 25% of CX staff will lose their jobs in 2020

Dreamforce 2019 Takeaways: 3 Ways to Improve Your Business in 2020

West Monroe

Thousands of Salesforce community members converged in San Francisco last week for Dreamforce 2019. The weeklong event included several exciting announcements , influential speakers, impactful sessions, and insightful knowledge sharing among those in attendance.

Mobile Is Still a Retail Innovation Afterthought: Here’s How Your Company Can Pounce

Smarter CX

CX continues to grow in importance to companies. Such is its increasing prominence, the Walker’s Customers 2020 Progress Report predicts that CX will become the crucial unique selling proposition for companies by 2020. However, the reality of retail innovation paints a different picture.

Why a quarter of CX staff will lose their jobs in 2020 - and how to ensure you're not one of them


Engagement A stark CX stat to start 2020

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

2020 Marketing Trends

Forrester's Customer Insights

In the past three weeks, I have shared the key findings of our predictions research to different clients and at some Forrester events in London and in Amsterdam.

CX job vacancy of the week: MERJE


Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.C 6th Dec 2019. By Neil Davey Managing editor

More Than 500 IT Professionals Chose Their Preferred Customer Service Management Vendors

CSM Magazine

… and it’s probably not who you think. Senior sales and operations executives have an array of vendors from which to choose to meet their diverse customer service management (CSM) needs.

Poly Builds on Its 50-Year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction

CSM Magazine

Poly , formerly Plantronics and Polycom have announced the additions of the EncorePro 300 headset and MDA 500QD series audio processor to its industry-leading portfolio of devices for the modern-day contact center.

Video 10

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.