Fri.Mar 30, 2018

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Perfect These Three Things To Curate A Great Customer Experience

Second to None

Creating a great Customer Experience can serve as a huge differentiator between your brand and the rest of the competition, but it can be very challenging to establish this level of service. Ultimately, your organization needs to train employees to optimize each individual interaction, in order to churn out as many brand ambassadors as possible. Understanding the impact of optimizing the following three organizational aspects can serve as a great way to reach this level of performance.

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Stupid Questions To Avoid When Writing A Survey!

QuestionPro Audience

Clichés and aphorisms can be both inspirational and educational. Sometimes they are practical for everyday living. Take, for example, the sayings: “There are no stupid questions” or “The only stupid question is the one you don’t ask.”. In market research, however, clichés and aphorism are like sailing on the Titanic. Rest assured this is the case for survey questions.

Survey 207
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[Infographic] The complete checklist to drive Employee Engagement

CloudCherry

The equation is quite simple: Happy Employees result in Happy Customers. And the renowned customer-centric brands are first and foremost known for taking care of their employees. Engaged employees not only bring their A game to work, but also work towards building a delightful experience for the customer. So, how do you keep employees’ motivation levels high?

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Stupid Questions To Avoid When Writing A Survey!

QuestionPro Audience

Clichés and aphorisms can be both inspirational and educational. Sometimes they are practical for everyday living. Take, for example, the sayings: “There are no stupid questions” or “The only stupid question is the one you don’t ask.”. In market research, however, clichés and aphorism are like sailing on the Titanic. Rest assured this is the case for survey questions.

Survey 207
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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5 Insights About Sourcing and Developing Strategic Partnerships

BlueOcean

If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for the fiscal year lining up with long-term priorities? Will your target budget support those goals? And will your customer experience be strengthened or hit a slump because of the programs in that budget? Not to add another thing to your plate (sorry), but there’s another question to ask that can impact all of those answers: is this the year customer care outso

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Expert Round-up: How to Achieve a Higher Customer Satisfaction Level

ProProfs Chat

Whenever you plan to open up a business, what’s the first thought that strikes you? Do you plan on achieving a certain goal in a specific period? Do you wish to achieve great profits and start gaining a good head start over other newbies in the market? Or do you plan to open a business with an objective of expanding it on a global level? Lot of speculations to keep up with, isn’t it?

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5 Tips to Improve CX Survey Engagement Rates

ServiceDock

In a recent hard hitting but excellent article by Bob Thompson of CustomerThink , he pointed out that 93% of customer experience initiatives are failing. He went on to say that Paul Hagen (Head of Customer Experience & Innovation Strategy at West Monroe Partners ) believes that the vast majority (75%) of failures are due to poor execution. Hagen's key recommendation to improve execution is.

Survey 89
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What Really Is Customer Loyalty?

Beyond Philosophy

Every business wants loyal customers, but what does it really mean? Why do organizations get confused between inertia and customer loyalty? How can you truly gain loyal customers? The post What Really Is Customer Loyalty? appeared first on.

Loyalty 74
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3 Reasons Why Customer Testimonials Drive Business Success

ReviewTrackers

Customer testimonials are an important tool when customers are researching businesses online. According to the 2018 ReviewTrackers Online Reviews Survey: Statistics and Trends , there are more and more positive reviews. There’s a shift taking place — more customers are using reviews as a way to talk about positive experiences rather than negative experiences.

Sales 76
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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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These Airports Have Been Recognized for Best Customer Service and Experience

Customer Bliss

As many of us CX practitioners know and may have experienced firsthand, the airline industry faces numerous challenges in creating a customer experience that puts the customer first. Not only do individual airlines have their share of CX problems, but so do airports. From dealing with security lines, flight delays, finding your terminal, and searching for food, there are a myriad of factors that affect airport customer experience.

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Choose an Experience You Can Sell: Joining a Startup vs Earning an MBA

Truthlab

Reading Time: 3 minutes When I’m at a party or meeting new people and they hear I work at a startup and got a master’s degree in finance, one question comes up more than any other: Should I join a startup or get an MBA? I decompose the two options a little differently than I’ve seen thus far on […]. The post Choose an Experience You Can Sell: Joining a Startup vs Earning an MBA appeared first on truthlab.

Meeting 59
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3 Ways to Incorporate AI into Your CX Strategy

Bold360

There has been a lot of conversation in the market recently around chatbots – what their impact will be on customer experience, on agents, and on employees. And while no one really knows what the future holds, I can say confidently that both humans and their AI-powered counterparts perform best when they work harmoniously together. What does that exactly mean?

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The Psychology of Customer Support: Why People Love Live Chat 

UJET

Tap.

Customers 122
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Why are we so obsessed with metrics?

Vocalabs

Why are we so obsessed with metrics? Peter Leppik. Fri, 2018-03-30 16:50. Customer Experience. Next week our local chapter of CXPA will be hosting a session called "Battle of the Metrics." I'm looking forward to it: it should be an informative and (I hope) entertaining meeting. If there's one thing that can spark a lively discussion among Customer Experience professionals, it's someone who takes a strong stand for or against any particular metric.

Metrics 48
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Data-Driven Design Series, Part IV: Predictive User Testing

ForeSee

Stop guessing and start knowing: A successful site design, at its core, ensures its users can effortlessly complete the tasks they've set out to accomplish. When following a Voice of Customer (VOC) data-driven approach, user feedback, combined with our predictive methodology, can not only tell you if a design works, but can help you quantify the effect of the change on your user.

Data 45
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Why are we do obsessed with metrics?

Vocalabs

Why are we do obsessed with metrics? Peter Leppik. Fri, 2018-03-30 16:50. Customer Experience. Next week our local chapter of CXPA will be hosting a session called "Battle of the Metrics." I'm looking forward to it: it should be an informative and (I hope) entertaining meeting. If there's one thing that can spark a lively discussion among Customer Experience professionals, it's someone who takes a strong stand for or against any particular metric.

Metrics 48
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How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

Stella Connect

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe. TechStyle’s focus is delivering products “smarter, faster and better.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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3 Ways to Incorporate AI into Your CX Strategy

Bold360

There has been a lot of conversation in the market recently around chatbots – what their impact will be on customer experience, on agents, and on employees. And while no one really knows what the future holds, I can say confidently that both humans and their AI-powered counterparts perform best when they work harmoniously together. What does that exactly mean?

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How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

Stella Connect

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe. TechStyle’s focus is delivering products “smarter, faster and better.

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Avoid a “Copy/Paste” Mentality When Taking Your Loyalty Program Global

Forrester's Customer Insights

The draw of loyalty programs and their potential for better savings and experiences is universal: Forrester’s data shows that nearly three-quarters of online adults in China, France, Germany, the U.K, and U.S. belong to at least one loyalty program.

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Meet the 2018 Markie Awards Finalists

Oracle

On April 10 at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. Oracle Marketing Cloud, Commerce Cloud, Oracle ATG and Oracle Endeca customers were eligible to be nominated. **Ready to register now for Modern Customer Experience 2018?

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Guest Blog: Key KPIs You Must Monitor for an Optimal Customer Experience

ShepHyken

This week we feature an article by Julien Rio whos writes about the most common KPIs and how to understand them, select the right ones and how to improve them. – Shep Hyken. Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. In this article, we will review the most common KPIs, how to understand them, how to select the right ones and how to improve them.

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The Complete Facebook Image Sizes and Dimensions Guide

LiveChat

Facebook is the biggest social media platform with a customer base of 2 billion active users. The company is still growing in numbers with changes in every aspect of technology: visual, search, personalization, image processing, and design. Last year, Facebook introduced a new, major update to its news feed algorithm which made a drastic change in the visibility and reach of business page contents.