NICE inContact

OCTOBER 24, 2021

If you need help escaping the monsters lurking in plain sight that want to spend your digital transformation strategy and change management, the eBook Change management blueprint for contact center digital transformation can make the process easier. It’s even easier when you work with NICE CXone, which offers Business Transformation Consulting services to help navigate the transition.

Contact Center 252

Contact Center eBook Consulting Management 252

Bill Quiseng

OCTOBER 24, 2021

Several days ago, I was told that the counter person did not want to say, “How may I serve you?” “I’m not a servant,” she said. She already had an attitude that disdained servitude. To her, servitude meant slavery, having no liberty to determine one’s own way of life. Servitude is having no freedom, consigned to a lifetime of misery and boredom. Service is not servitude.

Interaction 148

Interaction Customers Customer Service 148

Kate Nasser

OCTOBER 24, 2021

What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back! The post Customer Experience Vibe: Are You Being Generous or Greedy? #cx appeared first on KateNasser.com.

Customer Experience 114

Customer Experience Customers Brands Customer Care 114

MyCustomer

OCTOBER 24, 2021

Engagement Should all CX certification be scrapped?

Customer Experience 62

Customer Experience Engagement Customers 62

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West Monroe

OCTOBER 24, 2021

Download the Playbook.

System 40

System Resources Software Industry 40